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Review a Zendesk ticket alongside its Simplesat feedback
For team leads coaching agents who want a ticket's conversation and the customer's survey answers together, by asking their AI assistant.
On this page
Connector
Connect Zendesk, pick your AI tool and paste the prompt.
The problem
Ticket feedback is easy to miss in a separate tool
Reviewing a ticket properly means reading the Zendesk conversation and then finding what the customer said in Simplesat. When the ticket id was not recorded on the survey, the feedback is easy to miss.
Without PopdockAI
- Read the full ticket conversation
- Search Simplesat for the ticket id
- Try the requester email when that fails
- Judge the rating without the full context
With PopdockAI
- The conversation is read with internal notes marked
- Responses are found by ticket id first
- Email matches are clearly labelled as a fallback
- A one line check says whether the feedback fits
The prompt
Use this prompt
Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.
**Objective:** Give the full picture of Zendesk ticket `{ticket-id}`: what happened on the ticket and what the customer said about it in Simplesat.
**Step 1: Read the ticket in Zendesk**
Call `zendesk-get-ticket` with `ticket-id` = {ticket-id}. If nothing comes back, report that the ticket does not exist in Zendesk and stop. Then call `zendesk-get-ticket-comment` with `ticket-id` = {ticket-id} to get the conversation.
**Step 2: Find the survey responses in Simplesat**
Call `simplesat-list-responses` with `ticket_id` = {ticket-id}. Simplesat stores the Zendesk ticket id as text, so pass the number exactly as Zendesk shows it, with no prefix. If nothing comes back, call `simplesat-list-responses` again with `customer_email` set to the ticket's `requester-email`, and keep only responses created on or after the ticket's `created-date`; label any match as "matched by email, not by ticket".
**Step 3: Read the answers**
For each response, call `simplesat-list-answers` with `response_id` = the response's `ID`.
**Step 4: Report**
* Ticket: id, subject, status, priority, requester, assignee, group, created and solved dates.
* Conversation: a short summary of the comments in order, noting which were internal notes (`public` false).
* Feedback: for each response, the survey name and date, then each answer's choice label, sentiment and any comment text.
* One line saying whether the feedback matches how the ticket went (for example, a negative rating on a ticket solved with no agent reply).
**Rules & Guidelines:**
* `zendesk-get-ticket` and `zendesk-get-ticket-comment` are on the zendesk server. `simplesat-list-responses` and `simplesat-list-answers` are on the simplesat server.
* This prompt is read-only. Do NOT call `zendesk-update-ticket`, `zendesk-add-ticket-comment`, `zendesk-make-ticket-comment-private`, `simplesat-update-answer` or `simplesat-send-survey-email`.
**Validation:**
* If the ticket has no Simplesat response by ticket id or by email, report "no survey feedback in Simplesat" and still report the ticket.
* If a tool is not available, say which server it belongs to and that the server may not be connected.Who it's for
One answer, three teams that use it
Support team leads
Coach from the ticket and the feedback
See the conversation summary next to the customer's answers, so coaching rests on what happened.
Pull up Zendesk ticket 49554 with its Simplesat responses and tell me if the rating is fair.
Quality assurance reviewers
Check if a rating fits the ticket
Get each answer with its sentiment and comment, and a one line verdict on whether it matches how the ticket went.
Does the Simplesat feedback on ticket 50812 match how the conversation went?
Support agents
See what the customer said about your ticket
Read the customer's feedback on a ticket you handled, even when the survey was not tagged with the ticket id.
What did the customer say in Simplesat about Zendesk ticket 51399?
How it works
What PopdockAI does when you ask
You name the ticket, and your AI assistant puts its conversation and Simplesat feedback side by side. It is read-only in both systems.
01
Ask
You name the Zendesk ticket.
02
Read
It reads the ticket and its conversation, marking internal notes.
03
Find
It finds Simplesat responses by ticket id, or by requester email as a labelled fallback.
04
Report
You get the ticket, a summary, each answer with sentiment and a fit check.
What PopdockAI provides
The tools behind the answer
Ready made tools for Zendesk and one secure connection to your AI tool. No code, no exports.
zendesk-get-ticket
zendesk-get-ticket-comment
simplesat-list-responses
simplesat-list-answers
This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.
The outcome
Quicker, fairer coaching from one view
Related use cases
More ways to put this data to work
One prompt template with infinite possibilities.
Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.
Join forward-thinking companies that are transforming their operations with intelligent, secure AI automation.

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