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Zendesk

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Zendesk ticket with Simplesat feedback
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Cross-Connector

Review a Zendesk ticket alongside its Simplesat feedback

For team leads coaching agents who want a ticket's conversation and the customer's survey answers together, by asking their AI assistant.

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Zendesk ticket with Simplesat feedback
Show me Zendesk ticket 51870 with the customer's Simplesat feedback.
Ticket 51870, Report export slow, was solved in 4 days and got negative feedback. - Requester: Jordan Lee, Contoso, assigned to Sam Patel - Conversation: two agent replies, one internal note on a workaround - Feedback: Unsatisfied, negative, comment: took too long to fix - Fit: the rating matches the 4-day wait Want the full conversation summary?
Zendesk
Sample figures. Your results come from your own account.
zendesk-get-ticket
zendesk-get-ticket-comment
simplesat-list-responses
simplesat-list-answers

On this page

The problem

The problem

The prompt

Who it's for

How it works

Tools used

Connector

Zendesk

Zendesk
Run it on your own Zendesk data.

Connect Zendesk, pick your AI tool and paste the prompt.

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The problem

Ticket feedback is easy to miss in a separate tool

Reviewing a ticket properly means reading the Zendesk conversation and then finding what the customer said in Simplesat. When the ticket id was not recorded on the survey, the feedback is easy to miss.

Without PopdockAI

  • Read the full ticket conversation
  • Search Simplesat for the ticket id
  • Try the requester email when that fails
  • Judge the rating without the full context

With PopdockAI

  • The conversation is read with internal notes marked
  • Responses are found by ticket id first
  • Email matches are clearly labelled as a fallback
  • A one line check says whether the feedback fits

The prompt

Use this prompt

Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.

Prompt
**Objective:** Give the full picture of Zendesk ticket `{ticket-id}`: what happened on the ticket and what the customer said about it in Simplesat.

**Step 1: Read the ticket in Zendesk**

Call `zendesk-get-ticket` with `ticket-id` = {ticket-id}. If nothing comes back, report that the ticket does not exist in Zendesk and stop. Then call `zendesk-get-ticket-comment` with `ticket-id` = {ticket-id} to get the conversation.

**Step 2: Find the survey responses in Simplesat**

Call `simplesat-list-responses` with `ticket_id` = {ticket-id}. Simplesat stores the Zendesk ticket id as text, so pass the number exactly as Zendesk shows it, with no prefix. If nothing comes back, call `simplesat-list-responses` again with `customer_email` set to the ticket's `requester-email`, and keep only responses created on or after the ticket's `created-date`; label any match as "matched by email, not by ticket".

**Step 3: Read the answers**

For each response, call `simplesat-list-answers` with `response_id` = the response's `ID`.

**Step 4: Report**

* Ticket: id, subject, status, priority, requester, assignee, group, created and solved dates.
* Conversation: a short summary of the comments in order, noting which were internal notes (`public` false).
* Feedback: for each response, the survey name and date, then each answer's choice label, sentiment and any comment text.
* One line saying whether the feedback matches how the ticket went (for example, a negative rating on a ticket solved with no agent reply).

**Rules & Guidelines:**

* `zendesk-get-ticket` and `zendesk-get-ticket-comment` are on the zendesk server. `simplesat-list-responses` and `simplesat-list-answers` are on the simplesat server.
* This prompt is read-only. Do NOT call `zendesk-update-ticket`, `zendesk-add-ticket-comment`, `zendesk-make-ticket-comment-private`, `simplesat-update-answer` or `simplesat-send-survey-email`.

**Validation:**

* If the ticket has no Simplesat response by ticket id or by email, report "no survey feedback in Simplesat" and still report the ticket.
* If a tool is not available, say which server it belongs to and that the server may not be connected.

Who it's for

One answer, three teams that use it

Support team leads

Coach from the ticket and the feedback

See the conversation summary next to the customer's answers, so coaching rests on what happened.

Pull up Zendesk ticket 49554 with its Simplesat responses and tell me if the rating is fair.

Quality assurance reviewers

Check if a rating fits the ticket

Get each answer with its sentiment and comment, and a one line verdict on whether it matches how the ticket went.

Does the Simplesat feedback on ticket 50812 match how the conversation went?

Support agents

See what the customer said about your ticket

Read the customer's feedback on a ticket you handled, even when the survey was not tagged with the ticket id.

What did the customer say in Simplesat about Zendesk ticket 51399?

How it works

What PopdockAI does when you ask

You name the ticket, and your AI assistant puts its conversation and Simplesat feedback side by side. It is read-only in both systems.

01

Ask

You name the Zendesk ticket.

Your AI tool

02

Read

It reads the ticket and its conversation, marking internal notes.

zendesk-get-ticket
zendesk-get-ticket-comment

03

Find

It finds Simplesat responses by ticket id, or by requester email as a labelled fallback.

simplesat-list-responses
simplesat-list-answers

04

Report

You get the ticket, a summary, each answer with sentiment and a fit check.

Your AI tool

What PopdockAI provides

The tools behind the answer

Ready made tools for Zendesk and one secure connection to your AI tool. No code, no exports.

get-data

zendesk-get-ticket

Returns Zendesk support tickets with their status, priority, requester, assignee, group and organization. Filter by status, priority, assignee, group or dates to find the tickets you need.
get-data

zendesk-get-ticket-comment

Returns the comments on a Zendesk ticket, both public replies and internal notes, with their author and when they were posted.
get-data

simplesat-list-responses

Returns Simplesat survey responses with the customer who gave them, the survey, the source and any linked support ticket. Filter by customer, survey, ticket, source or a created or modified date range. Read-only.
get-data

simplesat-list-answers

Returns individual survey answers from Simplesat, with the choice given, its label, the sentiment and whether it has been published as a testimonial. Filter by response, question, survey, sentiment or a created or modified date range. Read-only.
Read only.Nothing in Zendesk Changes

This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.

How Popdock AI secures your data

The outcome

Quicker, fairer coaching from one view

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Related use cases

More ways to put this data to work

All Ramp use cases

One prompt template with infinite possibilities.

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Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.

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