Answer an order question with Capsule CRM history in view

**Objective:** Explain BigCommerce order `{order-id}` and show what Capsule CRM knows about the buyer: owner, recent entries, cases and open tasks.

**Step 1: Read the order**

Call `bigcommerce-get-order` with `id` = `{order-id}`. Stop if it is not found. Keep `status`, `payment-status`, `total-including-tax`, `refunded-amount`, `date-created`, `date-shipped`, `customer-id`, `billing-email`. Then call `bigcommerce-get-order-product` with `order-id` = `{order-id}` and keep each line's `name`, `sku`, `quantity`, `refunded`.

**Step 2: Find the buyer in Capsule CRM**

Call `capsule-crm-get-party` with `email` = the order `billing-email`. If none match, report the buyer as not in Capsule CRM, give the order summary from Step 1 and stop. If several match, list them and stop.

**Step 3: Pull the history**

Call `capsule-crm-get-entry` with `party-id` = the `party-id` and `max-records` = 10; call `capsule-crm-get-case` with `party-name` = the contact `name`; call `capsule-crm-get-task` with `party-id` = the `party-id`. Keep only cases and tasks that are not closed or completed.

**Step 4: Report**

Give the order summary (status, payment, shipped or not, lines, refunds), then the Capsule owner, the last 10 entries (date, type, subject), open cases and open tasks. Finish with a short suggested reply or next action for the support agent, based only on what was found.

**Rules & Guidelines:**

* Tools whose names start with bigcommerce-  are on the bigcommerce server; tools whose names start with capsule-crm-  are on the capsule-crm server. Both must be connected.
* Read-only: do not call any add, update or delete tool on either server (for example `bigcommerce-customer-update` or `capsule-crm-add-note`).
* Customers are matched across the two systems by email address, compared case-insensitively.

**Validation:**

* Do not state that a task or case is related to the order unless its text names the order id or a product on it.
* If the entries call returns nothing, say there is no logged history.