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BigCommerce refund analysis
Report

Analyse BigCommerce refunds by method, channel and product

For finance teams who want refunds for a period broken down and traced to products, just by asking their AI assistant.

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BigCommerce refund analysis
Analyse BigCommerce refunds on orders created between 2026-07-01 and 2026-09-30.
Refunds were 4,860.00 of 212,400.00 order value in the period, a refund rate of 2.3 percent. - By payment method: card 3,120.00, PayPal 1,740.00 - By channel: online store 4,200.00 - Most refunded: NW-1042 Canvas tote, 9 refunds - Basis: 142 refunded orders out of 6,180 in the period Want the full breakdown tables?
BigCommerce
Sample figures. Your results come from your own account.
bigcommerce-get-order
bigcommerce-get-order-product

On this page

The problem

The problem

The prompt

Who it's for

How it works

Tools used

Connector

BigCommerce

BigCommerce
Run it on your own BigCommerce data.

Connect BigCommerce, pick your AI tool and paste the prompt.

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The problem

Refund numbers shift every time someone reruns the export

Finance reconciles refunds by exporting BigCommerce orders and matching them to lines by hand. Without a fixed period the numbers shift between runs, and it is hard to see which payment method, channel or product refunds cluster around.

Without PopdockAI

  • Export orders and filter to refunds
  • Match refunds to line items by hand
  • Build pivot tables by method, channel and country
  • Get a different answer each time the period drifts

With PopdockAI

  • An explicit start and end date is required
  • Refunded orders are totalled against order value for a refund rate
  • Breakdowns by payment method, channel and billing country are built
  • Items for the 10 largest refunds are read, and nothing is changed

The prompt

Use this prompt

Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.

Prompt
**Objective:** Analyse refunds on orders created from `{date-from}` to `{date-to}`, showing orders with refunded amounts of at least `{min-refund}` (default 0.01).

**Step 1: Refunded orders**

Call `bigcommerce-get-order` with `refunded-amount.min`, `date-created.from` and `date-created.to`.

**Step 2: Aggregate**

Total refunded vs total `total-including-tax`, refund rate, and breakdowns by `payment-method`, `channel-id` and `billing-country`.

**Step 3: Product detail**

For the 10 largest refunds, call `bigcommerce-get-order-product` with `order-id` and `refunded` set to true, to see which items were refunded.

**Step 4: Report**

Headline refund rate, the breakdown tables, then the products most often refunded and any pattern worth a follow-up.

**Rules & Guidelines:**

* This is a read-only job. Never call any `bigcommerce-*-add`, `bigcommerce-*-update` or `bigcommerce-*-delete` tool. Do not suggest that you changed anything.

**Validation:**

* If a read returns no records, say so plainly and stop; do not invent figures.
* If a result hits the maximum records limit, say the figures may be incomplete and name the filter that would narrow it.

Who it's for

One answer, three teams that use it

Finance analysts

Report the refund rate for a period

The headline rate and the basis behind it are ready for the monthly pack.

What was our BigCommerce refund rate on orders from 2026-08-01 to 2026-08-31?

Ecommerce managers

See where refunds cluster

Breakdowns by channel and country show whether one storefront or market drives returns.

Break down BigCommerce refunds from 2026-06-01 to 2026-09-30 by channel and billing country.

Product managers

Find the products customers send back

The most refunded products from the largest refunds point to quality or listing problems.

Which products show up most in BigCommerce refunds over 100 between 2026-07-01 and 2026-09-30?

How it works

What PopdockAI does when you ask

You give a period and an optional minimum refund, and your AI assistant analyses BigCommerce refunds for it. Every rate shows the basis it used.

01

Ask

You give a start date, an end date and an optional minimum refund.

Your AI tool

02

Read

It reads refunded BigCommerce orders for that period.

bigcommerce-get-order

03

Aggregate

It totals refunds and breaks them down by method, channel and country.

No items found.

04

Report

You get the refund rate, tables and the most refunded products.

Your AI tool

What PopdockAI provides

The tools behind the answer

Ready made tools for BigCommerce and one secure connection to your AI tool. No code, no exports.

get-data

bigcommerce-get-order

Returns orders from BigCommerce, with filters for the fields that matter on this list. Read-only; needs a BigCommerce connection.
get-data

bigcommerce-get-order-product

Returns order products from BigCommerce, with filters for the fields that matter on this list. Read-only; needs a BigCommerce connection.
Read only.Nothing in BigCommerce Changes

This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.

How Popdock AI secures your data

The outcome

Refunds totalled, broken down and traced to products

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Related use cases

More ways to put this data to work

All Ramp use cases

One prompt template with infinite possibilities.

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