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BigCommerce

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BigCommerce orders and FreshBooks billing profile for a customer
Report
Cross-Connector

See a customer's orders and billing in one view

For support teams who want a customer's BigCommerce orders and FreshBooks balance together, just by giving their email to their AI assistant.

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BigCommerce orders and FreshBooks billing profile for a customer
What has dana@northwindtraders.com ordered and what do they still owe? Check BigCommerce and FreshBooks.
Dana Whitfield is in both systems and owes 480.00 in FreshBooks. - BigCommerce: 3 orders, 1,260.00 total, last order 2026-09-18 - FreshBooks: 3 invoices, 780.00 paid, 480.00 outstanding - Mismatch: order 10452 is paid but invoice INV-1042 is unpaid - Names: Dana Whitfield on both Want the full order and invoice list?
BigCommerce
Sample figures. Your results come from your own account.
bigcommerce-get-customer
bigcommerce-get-order
freshbooks-get-client
freshbooks-get-invoice
freshbooks-get-payment

On this page

The problem

The problem

The prompt

Who it's for

How it works

Tools used

Connector

BigCommerce

BigCommerce
Run it on your own BigCommerce data.

Connect BigCommerce, pick your AI tool and paste the prompt.

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The problem

Quoting a balance means lining up the store and the books

When a customer asks what they ordered, were billed and still owe, an agent looks in BigCommerce, then FreshBooks, and lines them up by hand. Names and ids differ, so it is easy to quote the wrong balance or miss a paid order with an unpaid invoice.

Without PopdockAI

  • Find the customer and orders in BigCommerce
  • Search FreshBooks for the matching client
  • Read invoices and payments on another screen
  • Quote a balance that may belong to the wrong client

With PopdockAI

  • The customer is found in both systems by email
  • It stops and lists matches when the email is unclear
  • Orders sit beside invoices, payments and the outstanding balance
  • Name differences are shown, and nothing is changed

The prompt

Use this prompt

Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.

Prompt
**Objective:** Build one view of the customer with email `{email}` across BigCommerce and FreshBooks: what they ordered, what was invoiced, what was paid and what is still owed.

**Step 1: Find the BigCommerce customer**

Call `bigcommerce-get-customer` (bigcommerce server) with `email` set to `{email}`. If nothing matches, try `email.contains`. If more than one customer matches, list them and stop.

**Step 2: Read their orders**

Call `bigcommerce-get-order` (bigcommerce server) with `customer-id` set to the customer `id`, `max-records` 50. Keep `id`, `date-created`, `status`, `payment-status`, `total-including-tax`, `refunded-amount`. If the customer has no orders, also try `billing-email` set to `{email}`.

**Step 3: Find the FreshBooks client**

Call `freshbooks-get-client` (freshbooks server) with `email` set to `{email}`. If there is no client, report the BigCommerce side only and say the customer is not in FreshBooks.

**Step 4: Read invoices and payments**

Call `freshbooks-get-invoice` with `customer-id` set to the client `id`, then `freshbooks-get-payment` with `client-id` set to the client `id`. Total the invoice `amount`, the `outstanding` and the payment `amount`.

**Step 5: Report**

Three sections: customer identity on both systems (ids, names, company), orders with dates and totals, invoices and payments with the outstanding balance. Finish with one sentence on anything that does not line up, such as paid orders with unpaid invoices.

**Rules & Guidelines:**

* `bigcommerce-get-customer` and `bigcommerce-get-order` are on the bigcommerce server. `freshbooks-get-client`, `freshbooks-get-invoice` and `freshbooks-get-payment` are on the freshbooks server.
* Read-only. Never call any add, update, delete, send or mark tool on either server.

**Validation:**

* If the email matches on neither system, say so and stop.
* If the two systems hold different names for the same email, show both and do not choose.

Who it's for

One answer, three teams that use it

Support agents

Answer what do I owe in one reply

Orders, invoices and the outstanding balance are together, so the answer is right the first time.

What has jo@contoso.com ordered on BigCommerce and what is still unpaid in FreshBooks?

Bookkeepers

Spot paid orders with open invoices

Anything that does not line up between the store and the books is called out for a fix.

Do lee@fabrikam.com BigCommerce orders and FreshBooks invoices line up? Show anything that does not.

Small business owners

See a customer's full account fast

One question gives you what they bought, what you billed and what they paid.

Show me everything for dana@northwindtraders.com across BigCommerce and FreshBooks.

How it works

What PopdockAI does when you ask

You give a customer email and your AI assistant builds one view from BigCommerce and FreshBooks. It never guesses a match and changes nothing.

01

Ask

You give the customer email.

Your AI tool

02

Find

It looks the customer up in BigCommerce and FreshBooks and stops if the match is unclear.

bigcommerce-get-customer
freshbooks-get-client

03

Read

It pulls their orders, invoices and payments.

bigcommerce-get-order
freshbooks-get-invoice
freshbooks-get-payment

04

Report

You get identity, orders and billing with the outstanding balance, plus anything that does not line up.

Your AI tool

What PopdockAI provides

The tools behind the answer

Ready made tools for BigCommerce and one secure connection to your AI tool. No code, no exports.

get-data

bigcommerce-get-customer

Returns customers from BigCommerce, with filters for the fields that matter on this list. Read-only; needs a BigCommerce connection.
get-data

bigcommerce-get-order

Returns orders from BigCommerce, with filters for the fields that matter on this list. Read-only; needs a BigCommerce connection.
get-data

freshbooks-get-client

Returns clients from FreshBooks with contact details, currency and outstanding balance. Filter by name or email.
get-data

freshbooks-get-invoice

Returns invoices from FreshBooks, including client, amounts, status and due date. Filter by client, status or date range.
get-data

freshbooks-get-payment

Returns payments recorded against FreshBooks invoices, with amount, date and method. Filter by invoice, client or date range.
Read only.Nothing in BigCommerce Changes

This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.

How Popdock AI secures your data

The outcome

Order and billing questions answered from one view

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Related use cases

More ways to put this data to work

All Ramp use cases

One prompt template with infinite possibilities.

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Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.

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