Build a BigCommerce customer profile with Dynamics 365 Sales

**Objective:** Build a combined profile for the BigCommerce customer `{customer-email}`, joining their store orders to their Dynamics 365 Sales record, looking back `{max-orders}` orders (default 10).

**Step 1: Find the customer in BigCommerce**

Call `bigcommerce-get-customer` (BigCommerce server) with `email` set to `{customer-email}`. If nothing matches, retry with `email.contains`. If more than one customer matches, list them and stop.

**Step 2: Pull their orders from BigCommerce**

Call `bigcommerce-get-order` (BigCommerce server) with `customer-id` set to the customer id from Step 1 and `max-records` set to `{max-orders}`. Note order count, total spend and the latest order date.

**Step 3: Find the CRM record in Dynamics 365**

Call `dynamics-365-sales-get-contacts` (Dynamics 365 server) with `email` set to `{customer-email}`. If the customer has a company, also call `dynamics-365-sales-get-accounts` with `account-name` set to the BigCommerce company. If neither matches, report the customer as present in BigCommerce and absent from Dynamics 365, and skip Step 4.

**Step 4: Pull CRM context**

Using the account or company name from Step 3, call `dynamics-365-sales-get-opportunities` with `potential-customer` set to it, and `dynamics-365-sales-get-incidents` with `customer` set to it.

**Step 5: Report**

Give: BigCommerce customer details, order summary, matched Dynamics 365 record, open opportunities (topic, stage, estimated revenue) and open cases (title, priority, status).

**Rules & Guidelines:**

* `bigcommerce-get-customer` and `bigcommerce-get-order` are on the BigCommerce server; the Dynamics 365 Sales tools (names beginning dynamics-365-sales-) are on the Dynamics 365 Sales server.
* Read only. Do not call any create, update, add or delete tool on either server.

**Validation:**

* Match on email first; fall back to company name only when email finds nothing, and say which basis was used.
* If the two systems disagree on name or phone, show both values and do not pick one.