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Failed Stripe payments on open HubSpot deals
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Cross-Connector

Spot failed Stripe payments before you push a HubSpot deal

For sales teams who want to know which customers with open HubSpot deals have failing Stripe payments, by asking their AI assistant.

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Failed Stripe payments on open HubSpot deals
Which customers with open deals in HubSpot have had failed Stripe payments in the last 30 days?
4 customers with open HubSpot deals have Stripe payment problems in the last 30 days. - Contoso: 48,000 open deal, card declined twice, owner Jordan Lee - Fabrikam: 22,500 open deal, 3,200 overdue on INV-1042 - Recovered: Northwind Traders paid after one failed charge - Unmatched: 2 Stripe customers have no HubSpot contact or company Want the full list with failure reasons and deal owners?
Stripe
Sample figures. Your results come from your own account.
stripe-get-charge
stripe-get-invoice
stripe-get-customer
hubspot-get-contacts
hubspot-get-companies
hubspot-get-deals

On this page

The problem

The problem

The prompt

Who it's for

How it works

Tools used

Connector

Stripe

Stripe
Run it on your own Stripe data.

Connect Stripe, pick your AI tool and paste the prompt.

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The problem

Sales pushes deals with customers who are not paying

Sales teams keep pushing HubSpot deals with customers whose Stripe payments are failing or whose invoices are overdue, because billing problems live in Stripe. Finding them means matching failed charges to HubSpot contacts and checking each for open deals.

Without PopdockAI

  • Export failed charges and overdue invoices from Stripe
  • Match emails to HubSpot contacts and companies
  • Check each company for open deals
  • Learn about the problem mid-negotiation

With PopdockAI

  • Failed charges and overdue invoices are grouped by customer email
  • Each is matched to a HubSpot contact, or company by domain
  • Open deals are checked and sorted by amount
  • Recovered payments are shown as recovered, and nothing is changed

The prompt

Use this prompt

Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.

Prompt
**Objective:** List Stripe customers with failed charges or overdue open invoices in the last `{lookback-days}` days (default 30) whose HubSpot company also has an open deal, so sales knows before pushing the deal forward.

**Step 1: Find payment problems in Stripe**

Call `stripe-get-charge` with `status` = failed and `created.from` = today minus `{lookback-days}` days (default 30), `max-records` 200.

Call `stripe-get-invoice` with `status` = open and `due-date.to` = today, `max-records` 200.

Group both by customer email (use `customer-email`; fall back to `stripe-get-customer` with `customer-id` when it is empty). For each customer keep: failed charge count, latest failure-message, total amount remaining on overdue invoices, currency.

If both calls return nothing, report that there are no failed payments or overdue invoices in the window and stop.

**Step 2: Carry each email across to HubSpot**

For each customer email, call `hubspot-get-contacts` with `email` = that address. If no contact matches, call `hubspot-get-companies` with `company-domain-name` = the email's domain (skip free mail domains such as gmail.com, outlook.com, yahoo.com, hotmail.com). If still nothing matches, put the customer in an "Unmatched in HubSpot" list and continue.

**Step 3: Check for open deals in HubSpot**

For each matched company id (the contact's `company-id` or the company's `record-id`), call `hubspot-get-deals` with `company-id`. Keep deals whose `deal-stage-name` is not closed won or closed lost.

**Step 4: Report**

A table sorted by open deal amount, largest first: company, Stripe customer email, failed charges, latest failure reason, overdue amount and currency, open deal name, deal stage, deal amount, deal owner.

Then: customers with payment problems but no open deal (count only), and the "Unmatched in HubSpot" list.

**Rules & Guidelines:**

* `stripe-get-charge`, `stripe-get-invoice` and `stripe-get-customer` are on the stripe server. `hubspot-get-contacts`, `hubspot-get-companies` and `hubspot-get-deals` are on the hubspot server.
* Read-only. Do not call `hubspot-add-deal-note`, `hubspot-update-deal`, `hubspot-add-company-note` or any other HubSpot add or update tool.
* Use `{min-amount}` (default 0) as the smallest failed charge amount or overdue balance worth listing.

**Validation:**

* A failed charge followed by a successful charge for the same invoice is recovered; list it as recovered, not failing.
* Compare emails case-insensitively. Never match on name alone.
* If `{lookback-days}` or `{min-amount}` is empty, use the defaults.

Who it's for

One answer, three teams that use it

Account executives

Know about billing issues before the call

See failed payments and overdue amounts on your open deals before you push for signature.

Which of my open HubSpot deals have customers with failed Stripe payments this month?

Sales managers

Protect the forecast

Deals sorted by amount show where payment problems put the most pipeline at risk.

List open HubSpot deals over 10,000 where the customer has overdue Stripe invoices.

Revenue operations

Connect billing and pipeline

Unmatched Stripe customers are listed too, so CRM gaps can be fixed.

Which Stripe customers with failed charges in the last 60 days are not in HubSpot?

How it works

What PopdockAI does when you ask

You give a lookback period, and your AI assistant finds open HubSpot deals with Stripe payment problems behind them. It only reads and never matches by name alone.

01

Ask

You give a lookback period, and optionally a minimum amount.

Your AI tool

02

Collect

It gathers failed Stripe charges and overdue invoices by customer email.

stripe-get-charge
stripe-get-invoice
stripe-get-customer

03

Match

It finds the HubSpot contact or company by email and checks for open deals.

hubspot-get-contacts
hubspot-get-companies
hubspot-get-deals

04

Report

You get customers sorted by open deal amount, with nothing changed.

Your AI tool

What PopdockAI provides

The tools behind the answer

Ready made tools for Stripe and one secure connection to your AI tool. No code, no exports.

get-data

stripe-get-charge

Returns charges (amount, status, refunds, customer, card used) from Stripe.
get-data

stripe-get-invoice

Returns invoices (number, customer, status, dates, totals, amount remaining) from Stripe.
get-data

stripe-get-customer

Returns customer records (name, email, balance, delinquency, address) from Stripe.
get-data

hubspot-get-contacts

Returns contact records from HubSpot CRM, with email, phone, company, lifecycle stage, lead status, owner and location from the HubSpot connector. Filter by company id, state region, contact owner, email, last name, create date, company name, record id, lifecycle stage, lead status.
get-data

hubspot-get-companies

Returns company records from HubSpot CRM, with domain, industry, lifecycle stage, owner, location and revenue from the HubSpot connector. Filter by record id, company domain name, industry, lifecycle stage, annual revenue, state region, company owner, company name, create date, country region.
get-data

hubspot-get-deals

Returns deals from HubSpot CRM, with amount, stage, pipeline, close date, owner and associated company and contact from the HubSpot connector. Filter by pipeline name, close date, deal stage name, deal type, record id, company id, deal name, amount, deal owner.
Read only.Nothing in Stripe Changes

This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.

How Popdock AI secures your data

The outcome

Billing sorted before expansion talks

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Related use cases

More ways to put this data to work

All Ramp use cases

One prompt template with infinite possibilities.

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