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Find meeting attendees who are missing from Zendesk
For support teams who want a Granola meeting's attendees and invitees checked against Zendesk users, just by asking their AI assistant.
On this page
Connector
Connect Granola, pick your AI tool and paste the prompt.
The problem
Support never hears about people it has no record of
To find out which people from a meeting are in Zendesk, you copy each address and search by hand. People are missed, and support never learns a meeting included someone it has no record of.
Without PopdockAI
- Copy attendee and invitee emails from the meeting
- Search Zendesk for each address
- Note organization and open tickets for matches
- Lose track of who had no user
With PopdockAI
- Attendees and invitees are merged by email
- Each address is checked with an exact match, ignoring case
- Known users come with organization, role and open tickets
- Read-only, no Zendesk user is created or updated
The prompt
Use this prompt
Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.
**Objective:** For the Granola meeting matching `{meeting-title}`, report which attendees and invitees have no Zendesk user record, and which do and in what organization.
**Step 1: Get the people (Granola server)**
Call `granola-get-note` with `title.contains` set to `{meeting-title}`. If more than one matches, list them and stop. Call `granola-get-attendee` and `granola-get-invitee` with `note-id` set to the note `id`. Merge them by `email`, marking each person as attended or invited only.
**Step 2: Look each person up (Zendesk server)**
For each email, call `zendesk-get-user` with `email` set to that email. Record `user-id`, `role`, `organization-name`, `active` and `open-tickets`.
**Step 3: Report**
Two tables. Known in Zendesk: name, email, attended or invited, `organization-name`, `role`, `open-tickets`. Not in Zendesk: name, email, attended or invited. Add a count line for each.
**Rules & Guidelines:**
* `granola-get-note`, `granola-get-attendee` and `granola-get-invitee` are on the Granola server; `zendesk-get-user` is on the Zendesk server.
* Read-only. Do NOT call `zendesk-add-user`, `zendesk-update-user` or any other Zendesk write tool, even for people not found.
**Validation:**
* Skip people with no email and list them separately.
* Exact email match only, case-insensitive.Who it's for
One answer, three teams that use it
Support team leads
Spot customers support has no record of
People with no Zendesk user are listed, so you can set them up before they raise a ticket.
Who from the Fabrikam onboarding meeting in Granola has no Zendesk user?
Customer success managers
See open tickets for everyone in the meeting
Known people come with organization, role and open tickets.
Show the Zendesk organization and open tickets for the people in the Northwind Traders review meeting.
Implementation managers
Check new customer contacts are in Zendesk
Attendees and invitees are both checked, so the whole project team is covered.
Check the Contoso kickoff meeting attendees and invitees against Zendesk.
How it works
What PopdockAI does when you ask
You name the Granola meeting and your AI assistant checks everyone on it against Zendesk. Nobody is added automatically.
01
Ask
You name the Granola meeting.
02
Merge
It combines attendees and invitees by email and marks who attended or was invited only.
03
Look up
It checks each email in Zendesk for organization, role and open tickets.
04
Report
You get a known table, a not in Zendesk table and a count for each.
What PopdockAI provides
The tools behind the answer
Ready made tools for Granola and one secure connection to your AI tool. No code, no exports.
granola-get-note
granola-get-attendee
granola-get-invitee
zendesk-get-user
This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.
The outcome
Know who from the meeting support already knows
Related use cases
More ways to put this data to work
One prompt template with infinite possibilities.
Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.
Join forward-thinking companies that are transforming their operations with intelligent, secure AI automation.

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