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Know which campaign openers have open support tickets
For marketing teams who ask their AI assistant which people who opened a campaign also have unresolved Freshdesk tickets.
On this page
Connector
Connect Mailchimp, pick your AI tool and paste the prompt.
The problem
Marketing emails landing on customers mid complaint
After a campaign goes out, marketing does not know which engaged readers have an unresolved support problem. Checking means searching the help desk for each opener, so follow up emails land on customers who are already upset.
Without PopdockAI
- Export openers from the campaign report
- Search Freshdesk for each address
- Filter out resolved tickets by hand
- Send follow ups without knowing who is waiting on support
With PopdockAI
- Openers are collected from the Mailchimp campaign
- Freshdesk is checked for each email, unresolved tickets only
- People are ranked by priority and age
- It states how many were checked and is read only
The prompt
Use this prompt
Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.
**Objective:** For campaign {campaign-id}, list recipients who opened it and also have unresolved Freshdesk tickets, so support can be warned before follow-up marketing goes out. Show at most {max-people} people (default 25).
**Step 1: Engagers (mailchimp server)**
Call `mailchimp-get-campaign-open` with `campaign-id` = {campaign-id}, `opens.min` = 1 and `max-records` = {max-people}. Collect each email. If there are none, report that and stop.
**Step 2: Tickets (freshdesk server)**
For each email, call `freshdesk-get-tickets` with `requester-email` = that email. Keep tickets whose status is not resolved or closed. Match on the email address, lower-cased. An email with no Freshdesk tickets is simply left out of the findings.
**Step 3: Report**
Table of email, open ticket count, highest priority, oldest created-at, escalated. Sort by priority then age. End with the count of engagers checked and how many had open tickets.
**Rules & Guidelines:**
* Tools whose names start with freshdesk are on the freshdesk server; tools whose names start with mailchimp are on the mailchimp server. Both servers must be connected.
* Read-only. Do NOT call `freshdesk-add-ticket-note`, `freshdesk-reply-to-ticket`, `freshdesk-update-ticket`, `mailchimp-update-list-member` or any other add, update, delete, start, pause or replicate tool.
**Validation:**
* If the campaign id matches nothing, ask the user to check it and stop.
* Say how many engagers were checked so a short list is not mistaken for a complete one.Who it's for
One answer, three teams that use it
Email marketers
Hold follow ups for unhappy customers
See which openers have open tickets before sending the next email, so you do not add to a complaint.
Which openers of our November product update in Mailchimp have unresolved Freshdesk tickets? Check 40.
Support leads
Prioritize engaged customers with open tickets
Get openers ranked by ticket priority and age, with escalation shown, so the team knows who to reach first.
Rank the people who opened the Mailchimp renewal reminder by their open Freshdesk ticket priority.
Customer success managers
Spot accounts at risk after a send
Engaged customers with open tickets are a signal to check in before marketing reaches them again.
Did anyone from Contoso open our latest Mailchimp campaign while they have an open Freshdesk ticket?
How it works
What PopdockAI does when you ask
You give the campaign and how many people to check, and your AI assistant looks each opener up in Freshdesk. It only reads, and says how much it covered.
01
Ask
You give the campaign and how many people to check.
02
Collect
It lists the recipients who opened the Mailchimp campaign.
03
Check
It searches Freshdesk for each email and keeps unresolved tickets.
04
Report
You get a ranked table plus how many openers were checked and how many had open tickets.
What PopdockAI provides
The tools behind the answer
Ready made tools for Mailchimp and one secure connection to your AI tool. No code, no exports.
mailchimp-get-campaign-open
freshdesk-get-tickets
This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.
The outcome
Support warned before follow up marketing goes out
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