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Send Zendesk tickets to engineering as Jira issues
For support teams who want bugs and requests to reach engineering with full context, without retyping, by asking their AI assistant.
On this page
Connector
Connect Jira, pick your AI tool and paste the prompt.
The problem
Support retypes tickets for engineering and context gets lost
When a Zendesk ticket needs engineering, someone has to retype it into Jira with the summary, description and links. Details get dropped in the hand off and engineering starts without the full context.
Without PopdockAI
- Copy the ticket subject and description
- Open Jira and pick the project
- Paste the details and add links
- Lose context in the retyping
With PopdockAI
- The ticket's subject, description and details are read
- A matching Jira issue is prepared
- The summary, description and links are carried across
- Engineering gets the full context without retyping
Who it's for
One answer, three teams that use it
Support agents
Escalate without retyping
Send a ticket to engineering as a Jira issue with its details carried across.
Open a Jira issue in API for Zendesk ticket 50211.
Escalation managers
Keep the hand off complete
Every escalation carries the summary, description and links, so nothing is lost on the way.
Create a Jira issue in MOB from Zendesk ticket 49870, the app crash reported by Contoso.
Engineering leads
Get escalations with full context
Issues from support arrive with the customer's description and links, ready to triage.
Turn Zendesk ticket 51002 into a Jira issue in WEB so the team can pick it up.
How it works
What PopdockAI does when you ask
You name the Zendesk ticket and the Jira project, and your AI assistant carries the ticket across as a Jira issue. Engineering gets the full context with nothing retyped.
01
Ask
You name the Zendesk ticket and the Jira project.
02
Read
It reads the ticket's subject, description and details from Zendesk.
03
Draft
It prepares a matching Jira issue with the summary, description and links.
04
Create
It opens the issue in Jira so engineering has the full context.
The outcome
Support issues reach engineering in minutes
Related use cases
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