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Match Granola meeting attendees to ServiceNow users
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Cross-Connector

Check meeting attendees against ServiceNow users

For IT teams who ask their AI assistant which Granola meeting attendees have ServiceNow accounts.

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Match Granola meeting attendees to ServiceNow users
Check the attendees of the Contoso onboarding kickoff against ServiceNow users.
6 attendees: 4 active users, 1 inactive, 1 not in ServiceNow. - Active: Dana Whitfield, Finance Analyst, Finance - Active: Lee Ortega, IT Support Lead, IT (VIP) - Inactive: Sam Patel, Project Manager, Operations - No user: priya@contoso.example Want the full table for all six people?
Granola
Sample figures. Your results come from your own account.
granola-get-note
granola-get-attendee
granola-get-invitee
servicenow-get-user

On this page

The problem

The problem

The prompt

Who it's for

How it works

Tools used

Connector

Granola

Granola
Run it on your own Granola data.

Connect Granola, pick your AI tool and paste the prompt.

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The problem

Inactive and missing ServiceNow accounts hide in meeting lists

Checking whether meeting participants have ServiceNow accounts means copying emails into ServiceNow one at a time. Inactive accounts and people with no account are easy to miss, especially when emails differ by case.

Without PopdockAI

  • Copy attendee and invitee emails from the meeting
  • Search ServiceNow users one at a time
  • Check each account's active status
  • Miss matches that differ by case

With PopdockAI

  • The meeting is found, and it stops if ambiguous
  • Attendees and invitees are merged and looked up ignoring case
  • Title, department, active status and VIP flag are shown
  • Missing and inactive users are listed, and nothing is changed

The prompt

Use this prompt

Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.

Prompt
**Objective:** For the Granola meeting matching `{meeting-title}` (optionally created on or after `{created-from}`, format yyyy-mm-dd), show which attendees are ServiceNow users and which are not.

**Step 1: Find the meeting (Granola)**

Call `granola-get-note` with `title.contains` set to `{meeting-title}` and `created.from` set to `{created-from}` if given. If more than one note matches, list them (id, title, created-at) and stop. If none match, say so and stop.

**Step 2: List attendees (Granola)**

Call `granola-get-attendee` with `note-id` set to the note `id`. Also call `granola-get-invitee` with the same `note-id` and merge the two lists by `email`, dropping duplicates.

**Step 3: Look up each attendee (ServiceNow)**

For each distinct `email`, call `servicenow-get-user` with `email` set to it. Record `name`, `title`, `department`, `active`, `manager`, and `vip`. If nothing comes back, mark the attendee as not in ServiceNow and continue.

**Step 4: Report**

A table with one row per attendee: name, email, ServiceNow user (yes/no), title, department, active, vip. Then list the attendees with no ServiceNow user, and any inactive users.

**Rules & Guidelines:**

* `granola-get-note`, `granola-get-attendee` and `granola-get-invitee` are on the Granola server. `servicenow-get-user` is on the ServiceNow server.
* Read only. Do not call any ServiceNow add or update tool.

**Validation:**

* Compare emails case-insensitively.
* If the meeting has no attendees, say so and do not call ServiceNow.

Who it's for

One answer, three teams that use it

IT service managers

Prepare accounts before a rollout

Missing and inactive users are listed, so access is ready before the work starts.

Check the attendees of the Fabrikam rollout kickoff against ServiceNow users.

Service desk leads

Spot VIPs in a meeting

VIP flags and departments show who needs priority handling.

Which people in the Contoso service review meeting are VIPs in ServiceNow?

IT administrators

Find inactive accounts still in meetings

Inactive users who still attend meetings may need their accounts reviewed.

List inactive or missing ServiceNow users from the Northwind Traders project meetings since 1 October.

How it works

What PopdockAI does when you ask

You name the meeting and your AI assistant checks every participant against ServiceNow users. Nothing in ServiceNow is changed.

01

Ask

You give the meeting title and, if you like, a start date.

Your AI tool

02

Find

It locates the Granola note and stops if more than one matches.

granola-get-note

03

Look up

It merges attendees and invitees and checks each email in ServiceNow, ignoring case.

granola-get-attendee
granola-get-invitee
servicenow-get-user

04

Report

You get a table with title, department, active status and VIP, then the missing and inactive users.

Your AI tool

What PopdockAI provides

The tools behind the answer

Ready made tools for Granola and one secure connection to your AI tool. No code, no exports.

get-data

granola-get-note

Returns Granola meeting notes with their summaries and metadata. Filter by date range, title or owner to find the meetings you need.
get-data

granola-get-attendee

Returns the people who attended each Granola meeting note, so you can see who was actually in the room.
get-data

granola-get-invitee

Returns the people invited to each Granola meeting note, so you can compare invitations with attendance.
get-data

servicenow-get-user

Returns ServiceNow user records (user ID, name, email, title, department, manager and location). Filter by user ID, name, email, title, department, location and whether the user is active.
Read only.Nothing in Granola Changes

This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.

How Popdock AI secures your data

The outcome

Active, inactive and missing accounts in one pass

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Related use cases

More ways to put this data to work

All Ramp use cases

One prompt template with infinite possibilities.

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Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.

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