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Set up new Business Central customers once, with complete details
For sales teams who want new customers created without duplicates and ready to quote, by asking their AI assistant.
On this page
Connector
Connect Microsoft Dynamics 365 Business Central, pick your AI tool and paste the prompt.
The problem
A duplicate customer splits balances and statements in two
Setting up a customer means checking they do not already exist under a slightly different name, entering address and contact details and adding their main contact. A duplicate splits balances and statements across two records.
Without PopdockAI
- Search customers under a few spellings
- Check contacts for the same company
- Enter address and contact details by hand
- Create a second record for the same organisation
With PopdockAI
- Customers and contacts are searched for the same organisation
- An exact name match needs an explicit yes
- Essentials like country and email or phone are asked for
- You see both records, then at most one of each is created
The prompt
Use this prompt
Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.
**Objective:** Create the customer `{customer-name}` with the details in `{details}`, and its main contact if one is given.
Pass `{company}` as the company argument on every call. If `{company}` is empty, leave the company argument out so the connector's default company is used.
**Step 1: Duplicate check**
Call `business-central-get-customer` with name.contains set to `{customer-name}`. If `{details}` has an email, also call it with email set. Call `business-central-get-contact` with company-name.contains set to `{customer-name}`. Show anything that could be the same organisation and ask whether to continue.
**Step 2: Collect the fields**
From `{details}` take address-line-1, city, state, postal-code, country, phone-number, email, currency-code, credit-limit and a contact person. If a salesperson is named, check it with `business-central-get-salesperson`. Ask for anything essential that is missing: at least a country and an email or phone.
**Step 3: Preview and confirm**
Show the customer record and the contact record exactly as they will be created. Ask for confirmation.
**Step 4: Create**
After confirmation call `business-central-create-customer` once with display-name `{customer-name}` and the fields given. If a contact person was given, call `business-central-create-contact` once with display-name, job-title (required; ask if unknown), email, phone-number, type Person, and company-name `{customer-name}`.
**Step 5: Confirm the result**
Call `business-central-get-customer` with customer-number from the result and report the new number.
**Rules & Guidelines:**
* Do not call any create or update tool until the user has confirmed the exact values shown in the preview.
* Create at most one customer and one contact.
* Leave credit-limit unset unless the user gave one.
**Validation:**
* If the duplicate check finds an exact name match, do not create without an explicit yes.Who it's for
One answer, three teams that use it
Sales reps
Set up new customers in one message
Create the customer and main contact together, ready to quote straight away.
Set up Fabrikam as a new Business Central customer, Canada, orders@fabrikam.com, main contact Tom Reyes.
Accounts receivable
Keep one record per customer
Possible matches by name, email and company contact are shown first, so balances stay on one account.
Add Contoso Retail as a customer in Business Central, but check it is not the same as Contoso first.
Sales operations
Get complete details from the start
Country and an email or phone are required, and any salesperson named is checked.
Create customer Northwind Outlet in Business Central, US, phone 555 0142, salesperson PS.
How it works
What PopdockAI does when you ask
You give the customer name and details and your AI assistant checks Business Central for anything that could be the same organisation. Nothing is created until you confirm, and the credit limit stays unset unless you give one.
01
Ask
You give the customer name and details.
02
Check
It searches customers and contacts for anything that could be the same organisation.
03
Confirm
You see the customer and contact exactly as they will be created.
04
Create
It creates at most one of each and reads back the new number.
The outcome
New customers set up once, ready to quote
Related use cases
More ways to put this data to work
One prompt template with infinite possibilities.
Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.
Join forward-thinking companies that are transforming their operations with intelligent, secure AI automation.

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