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Find donor refunds that are missing from NetSuite
For finance teams who want Bloomerang refunds compared with NetSuite customer refunds and credit memos by asking their AI assistant.
On this page
Connector
Connect Bloomerang, pick your AI tool and paste the prompt.
The problem
Donor refunds never reach the ledger
Donor refunds issued in Bloomerang are not always reflected in NetSuite. Until someone compares the two by hand, revenue stays overstated.
Without PopdockAI
- Export refunds from Bloomerang
- Look up each donor's email
- Search NetSuite refunds and credit memos
- Leave revenue overstated until someone checks
With PopdockAI
- Bloomerang refunds are read with each donor's email
- NetSuite customer refunds and credit memos are read for the same dates
- Matching is on email within a seven day window
- One-sided refunds are listed, and nothing is changed
The prompt
Use this prompt
Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.
**Objective:** Find Bloomerang refunds dated from `{date-from}` to `{date-to}` that have no matching NetSuite customer refund or credit memo, and the reverse.
**Step 1: Read the refunds (Bloomerang)**
Call `bloomerang-get-refund` with `date.from` set to `{date-from}` and `date.to` set to `{date-to}`. Keep `id`, `transaction-id`, `amount`, `date` and `note`. To find the donor for each refund, call `bloomerang-get-transaction` with `refunded` set to true and read the row whose `id` equals the refund's `transaction-id`; take its `account-id`. Then call `bloomerang-get-constituent` with `id` set to that account id and keep `full-name` and `primary-email`.
**Step 2: Read NetSuite**
Call `netsuite-get-customerrefund` and `netsuite-get-creditmemo` with `date.from` and `date.to` set to the same range. Keep `customer-email`, `date` and `document-number`.
**Step 3: Match and report**
Match on donor email, with NetSuite dates within 7 days of the Bloomerang refund. Return: matched refunds, Bloomerang refunds with no NetSuite record, and NetSuite refunds or credit memos with no Bloomerang refund. Give counts for each list and the Bloomerang total.
**Rules & Guidelines:**
* Tools whose names start with netsuite are on the NetSuite server and tools whose names start with bloomerang are on the Bloomerang server. If either server is not connected, say which one and stop.
* The NetSuite refund tools return no amount in the fields used here, so match on email and date only and say that amounts were not compared.
* Do not call any add or update tool on either server (the NetSuite and Bloomerang tools named add-... or update-...). This prompt only reads.
**Validation:**
* If no refunds exist in Bloomerang for the range, report that and still list the NetSuite refunds as unmatched.
* If a refund's donor has no email, list it under "could not match" rather than guessing.Who it's for
One answer, three teams that use it
Nonprofit accountants
Keep revenue accurate
Bloomerang refunds with no NetSuite record show what still needs booking.
Which Bloomerang refunds in October have no refund or credit memo in NetSuite?
Controllers
Find credits with no donor refund
NetSuite refunds with no Bloomerang refund show where donor records need updating.
List NetSuite donor refunds from Q3 that have no matching Bloomerang refund.
Gift processors
Handle donors with no email
Donors who cannot be matched are listed, so you can check them by hand.
Which Bloomerang refunds this year could not be matched to NetSuite?
How it works
What PopdockAI does when you ask
You give a date range and your AI assistant compares Bloomerang refunds with NetSuite. It notes that amounts were not compared.
01
Ask
You give a date range.
02
Read
It reads Bloomerang refunds and finds each donor's email, then reads NetSuite customer refunds and credit memos.
03
Match
It matches on donor email and a seven day date window.
04
Report
It lists matched refunds and those on one side only, with counts, noting amounts were not compared.
What PopdockAI provides
The tools behind the answer
Ready made tools for Bloomerang and one secure connection to your AI tool. No code, no exports.
bloomerang-get-refund
bloomerang-get-transaction
bloomerang-get-constituent
netsuite-get-customerrefund
netsuite-get-creditmemo
This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.
The outcome
Refunds missing from either side, listed for the period
Related use cases
More ways to put this data to work
One prompt template with infinite possibilities.
Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.
Join forward-thinking companies that are transforming their operations with intelligent, secure AI automation.

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