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See which open Bugsnag errors have no Jira issue
For project managers who want to know which errors are tracked in Jira and which are not, by asking their AI assistant.
On this page
Connector
Connect Jira, pick your AI tool and paste the prompt.
The problem
Similar wording gives false comfort that an error is tracked
You need to know which open Bugsnag errors are tracked in Jira, but the link may be a remote link or only an issue summary. Searching error by error is slow, and an issue that only looks similar gives false comfort.
Without PopdockAI
- List open errors in Bugsnag
- Search Jira remote links for each
- Search issue summaries by keyword
- Count a similar issue as tracked by mistake
With PopdockAI
- Open errors are read busiest first
- Each is looked up by remote link, then by summary with the error id
- Only an error id match counts as tracked
- Tracked and untracked tables end with the error to raise first
The prompt
Use this prompt
Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.
**Objective:** For Bugsnag project {bugsnag-project-name}, report which open errors of severity {severity} are tracked in Jira project {jira-project-key} and which are not. Read-only.
**Step 1: List the open errors (bugsnag server)**
Call `bugsnag-get-error` filtered by project-name {bugsnag-project-name}, status open, and severity {severity} (default error when not supplied). Keep error-id, error-class, message, events, users, last-seen-date and error-url. If nothing comes back, report that the project has no open errors at that severity and stop.
**Step 2: Look for the Jira side (jira server)**
For each error, in order, most events first:
* Call `jira-get-issue-remote-link` filtered by global-id set to that error id. A hit means the error is tracked, and link-title tells you what it was filed as.
* If there is no hit, call `jira-get-issue` filtered by project-key {jira-project-key} and summary containing the error id. This catches issues raised before the remote link convention existed.
* If neither finds anything, the error is untracked.
Note that `jira-get-issue-remote-link` does not report which issue a link belongs to, so use the `jira-get-issue` lookup whenever you need to name the issue key.
**Step 3: Report**
Two tables.
* Tracked: error class, event count, affected users, last seen, and the Jira issue key where you could determine it.
* Untracked: error class, message, event count, affected users, last seen, error url.
Sort both by event count descending. End with one line naming the untracked error with the highest event count as the one to raise first.
**Rules & Guidelines:**
* `bugsnag-get-error` is on the bugsnag server. `jira-get-issue` and `jira-get-issue-remote-link` are on the jira server. Both servers, plus this one, must be connected.
* This prompt is read-only. Do not call `jira-add-issue`, `jira-add-issue-comment`, `jira-add-issue-remote-link`, `jira-update-issue`, `bugsnag-fix-error`, `bugsnag-ignore-error`, `bugsnag-discard-error` or `bugsnag-link-error-issue`.
* Do not guess at a match from the wording of an issue summary. A match is the error id appearing as a remote link global id or in the issue summary, nothing looser.
**Validation:**
* If Jira returns nothing at all for the project key, say whether that is because the key is wrong rather than reporting every error as untracked.
* If an error id matches a remote link but no issue summary, report it as tracked with the issue key unknown, and say the link exists but the issue could not be named.Who it's for
One answer, three teams that use it
Project managers
Close the gap between errors and the board
See which busy errors have no Jira issue, with the one to raise first.
Which open Bugsnag errors in Contoso API have no issue in the API Jira project?
Engineering leads
Focus on high severity gaps
Filter to a severity so the untracked errors that matter most come first.
Which open Bugsnag errors of severity error in Fabrikam Mobile have no issue in the MOB project?
Developers
Avoid raising a duplicate
Check an error is really untracked before you raise an issue for it.
Is every open Bugsnag error in Contoso Web tracked in WEB? Show me the ones that are not.
How it works
What PopdockAI does when you ask
You name the Bugsnag and Jira projects, and your AI assistant checks every open error for a real link. You get tracked and untracked tables, and nothing is changed.
01
Ask
You name the Bugsnag project, the Jira project and optionally a severity.
02
Read
It reads the open errors, busiest first.
03
Match
It looks each up in Jira by remote link, then by issue summary with the error id.
04
Report
You get tracked and untracked tables and the error to raise first.
What PopdockAI provides
The tools behind the answer
Ready made tools for Jira and one secure connection to your AI tool. No code, no exports.
bugsnag-get-error
jira-get-issue-remote-link
jira-get-issue
This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.
The outcome
Know exactly which errors lack an issue
Related use cases
More ways to put this data to work
One prompt template with infinite possibilities.
Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.
Join forward-thinking companies that are transforming their operations with intelligent, secure AI automation.

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