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Jira

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Track an error as a Jira issue
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Cross-Connector

Track each Bugsnag error with one linked Jira issue

For developers who want errors raised in Jira once, with detail and links both ways, by asking their AI assistant.

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Track an error as a Jira issue
Raise a Jira Bug in WEB for the Bugsnag error Timeout in checkout API.
No Jira issue tracks this error yet, so this will be a new Bug in WEB. - Summary: Timeout in checkout API, with the Bugsnag error id - Impact: 610 events and 140 users in production - Detail: added as a comment after creation - Links: Jira to Bugsnag, and back if you give your site address Shall I create it?
Jira
Sample figures. Your results come from your own account.
bugsnag-get-error
jira-get-issue-remote-link
jira-get-issue
jira-get-project
jira-get-issue-type
jira-add-issue
jira-add-issue-comment
jira-add-issue-remote-link
bugsnag-get-project
bugsnag-link-error-issue

On this page

The problem

The problem

The prompt

Who it's for

How it works

Tools used

Connector

Jira

Jira
Run it on your own Jira data.

Connect Jira, pick your AI tool and paste the prompt.

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The problem

Errors raised by hand end up duplicated or unlinked

Raising a Jira issue for a Bugsnag error by hand means copying the detail, checking nobody raised one and linking the two. Miss the check and you get duplicates; skip the link and the error and issue drift apart.

Without PopdockAI

  • Copy the error detail into Jira
  • Search for an existing issue first
  • Check the project and issue type
  • Forget to link the issue and the error

With PopdockAI

  • The error is read and Jira is checked for an existing link or issue
  • The project and issue type are confirmed
  • You approve the summary before anything is created
  • One issue is created, read back, commented and linked both ways

The prompt

Use this prompt

Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.

Prompt
**Objective:** Create a Jira issue in project {jira-project-key} for Bugsnag error {error-id}, but only if no issue already tracks it, and link the two records to each other. This prompt sets the linking convention every other prompt on this server relies on: the Jira issue summary ends with the Bugsnag error id, and the remote link's global id IS the Bugsnag error id.

**Step 1: Read the error (bugsnag server)**

Call `bugsnag-get-error` filtered by error-id {error-id}. Keep error-class, message, severity, status, events, users, last-seen-date, error-url and project-name. If nothing comes back, report that the error id does not exist in Bugsnag and stop.

**Step 2: Check it is not already tracked (jira server)**

Do both checks before writing anything.

* Call `jira-get-issue-remote-link` filtered by global-id {error-id}. A result means a Jira issue already links to this error.
* Call `jira-get-issue` filtered by project-key {jira-project-key} and summary containing {error-id}.

If either finds something, report the existing issue key or remote link title and stop. Do not create a duplicate.

**Step 3: Resolve the Jira target (jira server)**

* Call `jira-get-project` filtered by project-key {jira-project-key} and keep project-id. If there is no such project, stop and say so.
* Call `jira-get-issue-type` filtered by project-key {jira-project-key} and name {issue-type}. Keep issue-type-id. If that type does not exist in the project, list the available type names and stop.

**Step 4: Confirm, then create the issue (jira server)**

Show the user the summary you are about to create and wait for approval. Then call `jira-add-issue` once with the project-id and issue-type-id from step 3 and a summary in this exact shape:

error-class, then a colon, then the first line of the message, then a trailing marker of bugsnag: followed by {error-id} in square brackets.

`jira-add-issue` has no description parameter, so the detail goes in step 6.

**Step 5: Find the issue you just created (jira server)**

Call `jira-get-issue` filtered by project-key {jira-project-key} and summary containing {error-id}. Keep issue-key and the issue id. If it does not come back, report that the issue was created but could not be read back, and stop before the linking steps.

**Step 6: Add the detail as a comment (jira server)**

Call `jira-add-issue-comment` once against that issue id, with a body carrying: severity, status, event count, affected user count, first-seen and last-seen dates, and the Bugsnag error url from step 1.

**Step 7: Link the two systems**

* Call `jira-add-issue-remote-link` with the issue id, url set to the Bugsnag error url, title set to the error class, application-name set to Bugsnag, and global-id set to {error-id}. The global id is what makes this error findable later, so do not omit it or invent a different value.
* Only if {jira-site-url} was supplied: call `bugsnag-get-project` filtered by the project-name from step 1 to get project-id, then call `bugsnag-link-error-issue` with that project-id, {error-id}, and an issue-url of {jira-site-url} followed by /browse/ and the issue key. If {jira-site-url} is empty, skip this and tell the user the Bugsnag side was not linked back and why.

**Step 8: Report**

State the Jira issue key, the Bugsnag error id, and which of the two links were created.

**Rules & Guidelines:**

* `bugsnag-get-error`, `bugsnag-get-project` and `bugsnag-link-error-issue` are on the bugsnag server. `jira-get-issue`, `jira-get-project`, `jira-get-issue-type`, `jira-get-issue-remote-link`, `jira-add-issue`, `jira-add-issue-comment` and `jira-add-issue-remote-link` are on the jira server. All three servers must be connected.
* Create at most one Jira issue per run. Never retry `jira-add-issue` after a failure without re-running step 2 first.
* Do not change the error's state in Bugsnag. Do not call `bugsnag-fix-error`, `bugsnag-ignore-error`, `bugsnag-discard-error`, `bugsnag-assign-error` or `bugsnag-update-error-severity` here.
* Do not set the company parameter on the Bugsnag tools unless the user names a company.

**Validation:**

* If step 1 returns more than one error, list them and stop; the error id should be unique.
* If the Jira issue is created but step 5 finds nothing, do not create a second one. Report the partial state.
* If Bugsnag and Jira disagree about the project (the Bugsnag project-name has no obvious Jira counterpart), proceed anyway using {jira-project-key} as given, and say so in the report.

Who it's for

One answer, three teams that use it

Developers

Raise an error as an issue in one step

Get a Jira issue with the error detail and a link back to Bugsnag, without copying anything.

Raise a Jira Bug in API for the Bugsnag error Connection reset in PaymentClient.

Engineering leads

Keep errors and issues in sync

Linking both ways means engineers and the board share the same picture of each error.

Track the Bugsnag error NullReference in OrderService as a Bug in WEB and link it both ways.

QA engineers

Avoid duplicate error issues

An existing link or issue stops a second one, so each error is tracked once.

Is the Bugsnag error Timeout in checkout API already in Jira? If not, raise it in WEB.

How it works

What PopdockAI does when you ask

You give the Bugsnag error, Jira project and issue type, and your AI assistant checks it is not already tracked. One issue is created only after you approve.

01

Ask

You give the Bugsnag error, the Jira project, the issue type and optionally your site address.

Your AI tool

02

Check

It reads the error and stops if Jira already tracks it.

bugsnag-get-error
jira-get-issue-remote-link
jira-get-issue
jira-get-project
jira-get-issue-type

03

Confirm

You see the summary and approve.

No items found.

04

Create

It creates one issue, reads it back, adds the detail and links it both ways.

Your AI tool

What PopdockAI provides

The tools behind the answer

Ready made tools for Jira and one secure connection to your AI tool. No code, no exports.

get-data

bugsnag-get-error

Returns errors from Bugsnag projects, including severity, status and occurrence counts. Read-only.
get-data

jira-get-issue-remote-link

Returns links from Jira issues out to records and pages in other applications, so related work in other systems can be followed.
get-data

jira-get-issue

Returns Jira issues with their project, issue type, status, assignee, reporter, dates and estimates. Filter by project, status, assignee or date range to pull a backlog, a sprint or one person's open work.
get-data

jira-get-project

Returns the projects in a Jira site with their key, lead, project type, category and issue counts. Use it to resolve a project name to its key before querying issues.
get-data

jira-get-issue-type

Returns the issue types available in each Jira project, such as Task, Bug, Story and Epic. Use it to pick a valid issue type before creating an issue.
run-action

jira-add-issue

Creates a new issue in a Jira project. Takes the project, issue type, summary and description, with optional assignee, priority and due date.
run-action

jira-add-issue-comment

Adds a comment to a Jira issue, which is the usual way to record why something was reprioritised, reassigned or closed.
run-action

jira-add-issue-remote-link

Links a Jira issue to a page or record in another system, with a title and a URL. Issue linking must be enabled in Jira.
get-data

bugsnag-get-project

Returns Bugsnag projects with their error counts, stability targets and settings. Read-only.
run-action

bugsnag-link-error-issue

Links an existing issue tracker issue to a Bugsnag error by its URL. Runs against the Bugsnag connector and changes data.
Read only.Nothing in Jira Changes

This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.

How Popdock AI secures your data

The outcome

One linked issue for every error

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Related use cases

More ways to put this data to work

All Ramp use cases

One prompt template with infinite possibilities.

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Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.

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