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Find Stripe refunds that never reached NetSuite
For finance teams who want a customer's Stripe refunds checked against NetSuite by asking their AI assistant.
On this page
Connector
Connect Stripe, pick your AI tool and paste the prompt.
The problem
Refunds found missing only at month end
Stripe refunds that never reach the books leave revenue overstated and are usually found only at month end. Checking a customer's refunds and credit notes against NetSuite means looking in four places and matching them by eye.
Without PopdockAI
- Read the customer's refunds in Stripe
- Read their credit notes too
- Search NetSuite refunds and credit memos
- Match the four lists by eye
With PopdockAI
- Succeeded Stripe refunds and credit notes are read for the customer
- NetSuite refunds and credit memos are read for the same customer
- Items are matched by date within 7 days and by count
- Gaps both ways are listed, and nothing is changed
The prompt
Use this prompt
Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.
**Objective:** For the customer with email `{customer-email}`, check that every Stripe refund since `{date-from}` (default: the last 90 days) has a matching NetSuite customer refund or credit memo.
**Step 1: Stripe side**
Call `stripe-get-refund` (stripe server) with `customer-email` set to `{customer-email}` and `created-date.from` set to `{date-from}`. Note `refund-id`, `charge-id`, `amount`, `reason`, `status`. Then call `stripe-get-credit-note` (stripe server) with `customer-email` and `created.from` to list credit notes.
**Step 2: NetSuite side**
Call `netsuite-get-customerrefund` (netsuite server) with `customer-email` set to `{customer-email}` and `date.from` set to `{date-from}`. Call `netsuite-get-creditmemo` (netsuite server) with `customer-id` taken from the refund results if available, otherwise from `netsuite-get-customer` (netsuite server) with `email` set to `{customer-email}`. Note `document-number` and `date`.
**Step 3: Report**
Match by date within 7 days and by document count, using amounts where the NetSuite result carries them. List Stripe refunds and credit notes with no NetSuite document (books overstate revenue), and NetSuite refunds or credit memos with no Stripe refund (possibly paid another way). Skip Stripe refunds whose status is not succeeded.
**Rules & Guidelines:**
* `netsuite-*` tools are on the netsuite MCP server and `stripe-*` tools are on the stripe MCP server. Both servers must be connected.
* This prompt is read-only. Call only the `netsuite-get-*` and `stripe-get-*` tools named above. Never create, update, refund, void or delete anything in either system.
* Pass only filters the tool actually has. Never guess an id.
**Validation:**
* The NetSuite refund results carry no amount field, so say amounts could not be compared and match on date and count.
* If nothing exists on either side, report that no refunds were found.Who it's for
One answer, three teams that use it
Accounts receivable
Check a customer's refunds are booked
Stripe refunds with no NetSuite document are listed, so revenue is not overstated.
Check that every Stripe refund for alex@contoso.com since 1 August has a NetSuite refund or credit memo.
Revenue accountants
Catch NetSuite credits with no refund
NetSuite credits with no Stripe refund are listed too, so you can check entries made in error.
Does finance@fabrikam.com have NetSuite credit memos with no matching Stripe refund?
Customer service managers
Answer a refund query with both sides
See what was refunded in Stripe and what the books show before replying.
Compare Stripe refunds and NetSuite credits for jordan@northwindtraders.com over the last 90 days.
How it works
What PopdockAI does when you ask
You give a customer email and a start date, and your AI assistant matches their Stripe refunds to NetSuite documents. It only reads and says plainly that NetSuite refund amounts cannot be compared.
01
Ask
You give a customer email and a start date.
02
Read
It reads the customer's succeeded Stripe refunds and credit notes.
03
Match
It reads the NetSuite refunds and credit memos and matches by date and count.
04
Report
It lists Stripe items with no NetSuite document and the reverse.
What PopdockAI provides
The tools behind the answer
Ready made tools for Stripe and one secure connection to your AI tool. No code, no exports.
stripe-get-refund
stripe-get-credit-note
netsuite-get-customerrefund
netsuite-get-creditmemo
netsuite-get-customer
This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.
The outcome
Missing refunds found before month end
Related use cases
More ways to put this data to work
One prompt template with infinite possibilities.
Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.
Join forward-thinking companies that are transforming their operations with intelligent, secure AI automation.

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