Connectors

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Stripe

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Reconcile Stripe refunds with NetSuite refunds and credit memos
Report
Cross-Connector

Find Stripe refunds that never reached NetSuite

For finance teams who want a customer's Stripe refunds checked against NetSuite by asking their AI assistant.

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Reconcile Stripe refunds with NetSuite refunds and credit memos
Check that every Stripe refund for dana@northwindtraders.com in the last 90 days has a NetSuite refund or credit memo.
3 Stripe refunds and 1 credit note were found, and 1 has no NetSuite document. - Matched by date: 2 refunds, 1 credit note - No NetSuite document: refund re_204, 15 Sep, books overstate revenue - NetSuite only: none - Skipped: 1 refund that did not succeed NetSuite refunds carry no amount, so I matched on date and count. Want the matched items listed?
Stripe
Sample figures. Your results come from your own account.
stripe-get-refund
stripe-get-credit-note
netsuite-get-customerrefund
netsuite-get-creditmemo
netsuite-get-customer

On this page

The problem

The problem

The prompt

Who it's for

How it works

Tools used

Connector

Stripe

Stripe
Run it on your own Stripe data.

Connect Stripe, pick your AI tool and paste the prompt.

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The problem

Refunds found missing only at month end

Stripe refunds that never reach the books leave revenue overstated and are usually found only at month end. Checking a customer's refunds and credit notes against NetSuite means looking in four places and matching them by eye.

Without PopdockAI

  • Read the customer's refunds in Stripe
  • Read their credit notes too
  • Search NetSuite refunds and credit memos
  • Match the four lists by eye

With PopdockAI

  • Succeeded Stripe refunds and credit notes are read for the customer
  • NetSuite refunds and credit memos are read for the same customer
  • Items are matched by date within 7 days and by count
  • Gaps both ways are listed, and nothing is changed

The prompt

Use this prompt

Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.

Prompt
**Objective:** For the customer with email `{customer-email}`, check that every Stripe refund since `{date-from}` (default: the last 90 days) has a matching NetSuite customer refund or credit memo.

**Step 1: Stripe side**

Call `stripe-get-refund` (stripe server) with `customer-email` set to `{customer-email}` and `created-date.from` set to `{date-from}`. Note `refund-id`, `charge-id`, `amount`, `reason`, `status`. Then call `stripe-get-credit-note` (stripe server) with `customer-email` and `created.from` to list credit notes.

**Step 2: NetSuite side**

Call `netsuite-get-customerrefund` (netsuite server) with `customer-email` set to `{customer-email}` and `date.from` set to `{date-from}`. Call `netsuite-get-creditmemo` (netsuite server) with `customer-id` taken from the refund results if available, otherwise from `netsuite-get-customer` (netsuite server) with `email` set to `{customer-email}`. Note `document-number` and `date`.

**Step 3: Report**

Match by date within 7 days and by document count, using amounts where the NetSuite result carries them. List Stripe refunds and credit notes with no NetSuite document (books overstate revenue), and NetSuite refunds or credit memos with no Stripe refund (possibly paid another way). Skip Stripe refunds whose status is not succeeded.

**Rules & Guidelines:**

* `netsuite-*` tools are on the netsuite MCP server and `stripe-*` tools are on the stripe MCP server. Both servers must be connected.
* This prompt is read-only. Call only the `netsuite-get-*` and `stripe-get-*` tools named above. Never create, update, refund, void or delete anything in either system.
* Pass only filters the tool actually has. Never guess an id.
**Validation:**

* The NetSuite refund results carry no amount field, so say amounts could not be compared and match on date and count.
* If nothing exists on either side, report that no refunds were found.

Who it's for

One answer, three teams that use it

Accounts receivable

Check a customer's refunds are booked

Stripe refunds with no NetSuite document are listed, so revenue is not overstated.

Check that every Stripe refund for alex@contoso.com since 1 August has a NetSuite refund or credit memo.

Revenue accountants

Catch NetSuite credits with no refund

NetSuite credits with no Stripe refund are listed too, so you can check entries made in error.

Does finance@fabrikam.com have NetSuite credit memos with no matching Stripe refund?

Customer service managers

Answer a refund query with both sides

See what was refunded in Stripe and what the books show before replying.

Compare Stripe refunds and NetSuite credits for jordan@northwindtraders.com over the last 90 days.

How it works

What PopdockAI does when you ask

You give a customer email and a start date, and your AI assistant matches their Stripe refunds to NetSuite documents. It only reads and says plainly that NetSuite refund amounts cannot be compared.

01

Ask

You give a customer email and a start date.

Your AI tool

02

Read

It reads the customer's succeeded Stripe refunds and credit notes.

stripe-get-refund
stripe-get-credit-note

03

Match

It reads the NetSuite refunds and credit memos and matches by date and count.

netsuite-get-customer
netsuite-get-customerrefund
netsuite-get-creditmemo

04

Report

It lists Stripe items with no NetSuite document and the reverse.

Your AI tool

What PopdockAI provides

The tools behind the answer

Ready made tools for Stripe and one secure connection to your AI tool. No code, no exports.

get-data

stripe-get-refund

Returns refunds (charge, customer, amount, reason, status) from Stripe.
get-data

stripe-get-credit-note

Returns credit notes (number, customer, invoice, reason, amount, status) from Stripe.
get-data

netsuite-get-customerrefund

Returns NetSuite customer refunds read from the NetSuite connector, with the fields people use most. Read-only.
get-data

netsuite-get-creditmemo

Returns NetSuite credit memos read from the NetSuite connector, with the fields people use most. Read-only.
get-data

netsuite-get-customer

Returns NetSuite customers read from the NetSuite connector, with the fields people use most. Read-only.
Read only.Nothing in Stripe Changes

This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.

How Popdock AI secures your data

The outcome

Missing refunds found before month end

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Related use cases

More ways to put this data to work

All Ramp use cases

One prompt template with infinite possibilities.

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