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Get a health verdict on any 2Checkout subscription
For support teams who give their AI assistant a subscription reference and ask whether it is healthy and what to do next.
On this page
Connector
Connect 2Checkout, pick your AI tool and paste the prompt.
The problem
Five screens to understand one subscription
To understand one 2Checkout subscription, an agent opens payment, renewal, pause, history and usage screens in turn. A card expiring early, a disabled renewal or a pending 3DS step is easy to miss.
Without PopdockAI
- Open the subscription and its card details
- Check renewal settings and price
- Look for pauses and usage records
- Miss the card that expires first
With PopdockAI
- Subscription confirmed before anything else
- Card, renewal, next price, pause and usage read
- Verdict of Healthy, At risk or Broken
- Risk flags and a next action, nothing changed
The prompt
Use this prompt
Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.
**Objective:** Give a health summary of subscription `{subscription-reference}`.
**Step 1: Confirm the subscription exists**
Call `2checkout-get-subscriptionhistory` with `subscription-reference` set to `{subscription-reference}`. If it returns nothing, call `2checkout-get-subscriptionrenewal` with the same filter. If both are empty, say the reference was not found and stop.
**Step 2: Find the subscription row**
`2checkout-get-subscription` cannot filter by reference. Take the customer reference or end-user email from `2checkout-get-subscriptioncustomer` (filtered by `subscription-reference`), call `2checkout-get-subscription` with `customer-reference` or `end-user-email`, and keep only the row whose subscription-reference equals `{subscription-reference}`.
**Step 3: Gather the related records**
Call each with `subscription-reference` set to `{subscription-reference}`:
* `2checkout-get-subscriptionpayment` - card type, expiry, card-updated, any authorize-3ds-url waiting
* `2checkout-get-subscriptionrenewal` - recurring-enabled and the manual renewal link
* `2checkout-get-subscriptionrenewalprice` - what the next renewal will charge
* `2checkout-get-subscriptionpause` - any pause and its resume date
* `2checkout-get-subscriptionusage` - usage records, if the product is usage billed
**Step 4: Report**
1. One-line verdict: Healthy, At risk or Broken.
2. Status, product, activation and expiration dates.
3. Risk flags: card expiring before the expiration date, recurring disabled, an active pause, a pending 3DS authorization.
4. The recommended next action for support.
**Rules & Guidelines:**
* This prompt is read-only. Never call a tool that adds, updates, deletes, cancels, refunds, enables, disables or otherwise changes 2Checkout data; only tools whose names start with 2checkout-get- may be called.
* Filters are exact or `.contains` matches and results are capped by `max-records`. If a result set looks cut off, say so and narrow the filter instead of guessing.
* Report only what the tools returned; do not invent values no tool exposed.
**Validation:**
* If a related tool returns nothing, write "no records" for that item rather than omitting it.Who it's for
One answer, three teams that use it
Support agents
Understand a subscription in one answer
Get key dates and risk flags without hopping between screens.
Is 2Checkout subscription SUB-90112 healthy?
Customer success managers
Catch renewal risks early
A card that expires before the subscription ends is flagged.
Will the card on 2Checkout subscription SUB-77210 still be valid at renewal?
Billing specialists
Explain a failed renewal
See renewal settings, pauses and any pending step in one place.
Why did 2Checkout subscription SUB-66014 for Fabrikam not renew?
How it works
What PopdockAI does when you ask
You give a subscription reference and your AI assistant gathers every record for it. You get a verdict and a recommended next action, and the subscription is never changed.
01
Ask
You give a subscription reference.
02
Confirm
It checks the reference exists and stops if nothing matches.
03
Gather
It reads the subscription, card, renewal, next price, pause and usage records.
04
Report
You get a verdict, key dates, risk flags and a recommended next action.
What PopdockAI provides
The tools behind the answer
Ready made tools for 2Checkout and one secure connection to your AI tool. No code, no exports.
2checkout-get-subscriptionhistory
2checkout-get-subscriptionrenewal
2checkout-get-subscription
2checkout-get-subscriptioncustomer
2checkout-get-subscriptionpayment
2checkout-get-subscriptionrenewalprice
2checkout-get-subscriptionpause
2checkout-get-subscriptionusage
This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.
The outcome
A verdict and next step for any subscription
Related use cases
More ways to put this data to work
One prompt template with infinite possibilities.
Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.
Join forward-thinking companies that are transforming their operations with intelligent, secure AI automation.

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