Connectors

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Shopify

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Shopify refunds report
Report

See what is being refunded in Shopify, and why

For ecommerce and merchandising teams who want Shopify refunds summarized by product, adjustment and reason, by asking their AI assistant.

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Shopify refunds report
Give me a Shopify refunds report for the last 30 days.
112 refunds in 30 days, 8,940.00 in total. - Full or partial: 64 full, 48 partial - Top product: Wool Throw, 14 refunds, 9 restocked - Adjustments: 1,120.00, mostly shipping - Theme: wrong size appears in 21 notes Want the repeat refunder pattern to look at?
Shopify
Sample figures. Your results come from your own account.
shopify-get-refund
shopify-get-refund-line
shopify-get-order-adjustment
shopify-get-order

On this page

The problem

The problem

The prompt

Who it's for

How it works

Tools used

Connector

Shopify

Shopify
Run it on your own Shopify data.

Connect Shopify, pick your AI tool and paste the prompt.

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The problem

Refund patterns only show when someone adds it all up

Understanding refunds in Shopify means going through each one for products, tax, shipping adjustments and whether stock went back on the shelf. Patterns, like one product refunded again and again, only show up when someone adds it all together.

Without PopdockAI

  • Open each refund for its lines and adjustments
  • Add up full and partial refunds by hand
  • Count which products come back most
  • Read every refund note for themes

With PopdockAI

  • Every refund is read with lines, adjustments and the original order
  • Full and partial refunds are totalled
  • Top refunded products, restocks and repeat refunders are listed
  • Themes from notes are drawn out, read-only

The prompt

Use this prompt

Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.

Prompt
**Objective:** Summarize the refunds issued in the last `{lookback-days}` days (default 30): how much, on which products, whether stock went back, and which customers refund repeatedly.

**Step 1: Pull the refunds**

Call `shopify-get-refund` filtered by `created-at.from` (today minus the lookback). Keep refund-id, order-id, order-name, customer-id, customer-email, restock, note, total-adjustments and created-at.

**Step 2: Pull the refunded lines and adjustments**

* For each refund, call `shopify-get-refund-line` filtered by `order-refund-id` set to the refund-id. Keep sku, name, quantity, subtotal, total-tax, restock-type and location-id.
* For each refund, call `shopify-get-order-adjustment` filtered by `refund-id` for shipping and other adjustments (kind, amount, reason).
* For the refunded orders, call `shopify-get-order` filtered by `order-id` for the order total, so you can tell full refunds from partial ones.

**Step 3: Report**

* Totals: refund count, orders affected, value refunded (line subtotal plus tax plus adjustments), full versus partial refunds
* Top 10 refunded products by value: sku, name, quantity refunded, value, and the share restocked versus not restocked (by restock-type)
* Adjustments: totals by kind and reason
* Repeat refunders: customers with 2 or more refunds in the window, with count and value
* Notes: common themes in the refund note field, quoted briefly, only where several refunds share one

**Rules & Guidelines:**

* This prompt is read-only. Do not call `shopify-update-order`, `shopify-update-product`, `shopify-add-inventory-level` or any other add or update tool.
* A repeat refunder is a pattern to look at, not an accusation. Word it that way.
* If there are more than 100 refunds, sample the refund lines for the 100 most recent and say so.

**Validation:**

* If no refunds were issued in the window, say so and stop.
* If a refund has no refund lines, count it as an adjustment-only refund rather than dropping it.

Who it's for

One answer, three teams that use it

Finance managers

Know what refunds are costing

Totals split by full and partial refunds and adjustments show the real cost for the period.

Give me a Shopify refunds report for October with totals and adjustments by reason.

Merchandisers

Find the products that keep coming back

The top ten refunded products and how much was restocked show where quality or sizing may be off.

Which products were refunded most in Shopify this quarter, and how much went back into stock?

Customer service managers

Hear what refund notes are saying

Themes from refund notes and repeat refunders give you patterns to look into, not accusations.

What themes come up in Shopify refund notes from the last 60 days?

How it works

What PopdockAI does when you ask

You name a lookback period, and your AI assistant reads every Shopify refund in it and adds it all up. It only reads and keeps adjustment-only refunds in the count.

01

Ask

You name a lookback period.

Your AI tool

02

Read

It reads every refund with its lines, adjustments and the original order.

shopify-get-refund
shopify-get-refund-line
shopify-get-order-adjustment
shopify-get-order

03

Report

You get totals, top products, adjustments, repeat refunders and themes.

No items found.

04

Your AI tool

What PopdockAI provides

The tools behind the answer

Ready made tools for Shopify and one secure connection to your AI tool. No code, no exports.

get-data

shopify-get-refund

Returns Shopify refunds with their order and total adjustments. Filter by order, customer, customer email, refund and created date.
get-data

shopify-get-refund-line

Returns the line items on Shopify refunds, with the subtotal and how each was restocked. Filter by refund, order, SKU, name and restock type.
get-data

shopify-get-order-adjustment

Returns the adjustments on Shopify refunds, such as shipping refunds and refund discrepancies. Filter by order, refund, kind and amount.
get-data

shopify-get-order

Returns Shopify orders with their financial status, fulfillment status and total. Filter by order number or name, customer, email, financial status, fulfillment status, created date and total price.
Read only.Nothing in Shopify Changes

This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.

How Popdock AI secures your data

The outcome

What refunds cost and which products drive them

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Related use cases

More ways to put this data to work

All Ramp use cases

One prompt template with infinite possibilities.

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Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.

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