Answer where-is-my-refund tickets with the Shopify facts

**Objective:** For Zendesk ticket `{ticket-id}`, find the Shopify order it concerns (order `{order-number}` if given) and report whether a refund was issued, what it covered, and whether the money has actually gone back to the customer.

**Step 1: Read the ticket**

Call `zendesk-get-ticket` filtered by ticket-id and note requester-email, subject and created-date. Call `zendesk-get-ticket-comment` filtered by ticket-id to find an order number and what the customer says they are owed.

**Step 2: Find the order**

Call `shopify-get-order` filtered by order-number (retry with name set to # followed by the number), or by email set to the requester-email if no number is known. Confirm the order email equals the requester-email, ignoring case. If it does not, report the mismatch and stop. Note name, total-price, financial-status and currency.

**Step 3: Refunds on the order**

* Call `shopify-get-refund` filtered by order-id: refund-id, created-at, processed-at, note, restock.
* Call `shopify-get-refund-line` filtered by order-id: name, quantity, subtotal, total-tax, restock-type.
* Call `shopify-get-order-adjustment` filtered by order-id for shipping or other adjustments.
* Call `shopify-get-transaction` filtered by order-id and keep those whose kind is a refund: shop-amount, status, gateway, processed-at, error-code.

**Step 4: Report**

* What the customer asked for, from the ticket.
* Refunds issued: date, items and quantities, tax, adjustments, total.
* Money returned: each refund transaction with its status and gateway. A pending or failed transaction means the money has not gone back. Say so plainly and give the error-code.
* The gap, if any, between what the customer asked for and what was refunded.
* A suggested reply for the agent in two or three sentences. Card refunds usually take several business days to show. Say that when the transaction succeeded recently.

**Rules & Guidelines:**

* `zendesk-get-ticket` and `zendesk-get-ticket-comment` are on the zendesk server. `shopify-get-order`, `shopify-get-refund`, `shopify-get-refund-line`, `shopify-get-order-adjustment` and `shopify-get-transaction` are on the shopify server.
* This prompt is read-only. It cannot issue a refund, and neither server has a tool that does. Do not call `zendesk-add-ticket-comment`, `zendesk-update-ticket`, `shopify-update-order` or any other write tool.

**Validation:**

* If the order has no refunds, say so and report the order's financial-status.
* If the ticket names several orders, check each and report them separately.