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Get risky Shopify orders reviewed before they ship
For fraud and support teams who want high-risk Shopify orders opened as internal Zendesk tickets, by asking their AI assistant.
On this page
Connector
Connect Shopify, pick your AI tool and paste the prompt.
The problem
High-risk orders ship before anyone reviews them
High-risk Shopify orders need a review before they ship, but nobody sees them unless someone checks the risk flags and opens a ticket by hand. Opening that ticket with the customer as requester can even email them about a fraud check.
Without PopdockAI
- Scan recent orders for risk flags
- Check whether someone already opened a ticket
- Create the ticket by hand with the order details
- Risk emailing the customer about a fraud review
With PopdockAI
- High-risk orders that are not canceled or fulfilled are found
- Orders with an unsolved ticket already are skipped and listed
- You see each order and its risk reasons and confirm first
- Each ticket is internal with no requester, and the order is not changed
The prompt
Use this prompt
Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.
**Objective:** Find Shopify orders from the last `{lookback-days}` days (default 3) that Shopify rates high risk and that have not shipped. Open one internal Zendesk ticket per order for review, assigned to group `{group-name}` if given, after the user confirms.
**Step 1: Risky orders**
Call `shopify-get-order-risk` with risk-level set to high (check the tool schema for the exact value). Note order-id, order-number, recommendation, provider-title and description.
For each order-id, call `shopify-get-order` filtered by order-number and keep only orders created in the last `{lookback-days}` days, with cancelled-at empty and fulfillment-status not fulfilled. Note name, created-at, email, total-price, currency and financial-status.
**Step 2: Skip what is already escalated**
For each order, call `zendesk-get-ticket` with subject.contains set to the order name. If a ticket exists that is not solved or closed, skip the order and note that ticket-id.
**Step 3: Resolve the group**
If `{group-name}` was given, call `zendesk-get-group` filtered by group-name and take group-id. If it does not match exactly one group, stop and say so.
**Step 4: Confirm**
Show the orders to escalate: name, created-at, total, customer email, risk recommendation and the risk descriptions. Show the skipped orders with their existing ticket-ids. Ask the user to confirm. Create nothing until they do.
**Step 5: Create**
For each confirmed order, call `zendesk-add-ticket` once with:
* subject: High-risk Shopify order followed by the order name
* comment: the order name, created-at, total and currency, customer email, financial-status, and each risk provider-title, recommendation and description
* type: task, priority: high, tags: shopify-risk
* group-id: the resolved group, if any
Leave requester-email, requester-name and requester-id empty. The customer must not be the requester, or Zendesk may email them about a fraud review.
**Step 6: Report**
The tickets created with their ids, the orders skipped with the existing ticket-id, and any create that failed with the error as returned.
**Rules & Guidelines:**
* `shopify-get-order-risk` and `shopify-get-order` are on the shopify server. `zendesk-get-ticket`, `zendesk-get-group` and `zendesk-add-ticket` are on the zendesk server.
* `zendesk-add-ticket` is the only write tool this prompt may call, once per confirmed order. Do not call `zendesk-add-ticket-comment` or `zendesk-update-ticket`.
* Do not cancel, hold or change the order. Do not call `shopify-update-order` or any other shopify write tool. The review decides that.
**Validation:**
* If no unshipped high-risk orders are found, say so and stop.
* If the user does not confirm, create nothing.Who it's for
One answer, three teams that use it
Fraud analysts
Get every risky order in your queue
High-risk orders arrive as internal tickets with totals and risk reasons, so nothing ships unreviewed.
Open Zendesk tickets for any high-risk Shopify orders from the last 48 hours in the Risk Team group.
Operations managers
Hold risky orders without double tickets
Orders that already have an unsolved ticket are skipped, so the review team works one list.
Which high-risk Shopify orders this week are not yet in Zendesk? Escalate them after I check.
Support team leads
Keep fraud checks away from customers
Tickets have no requester, so customers are never emailed about a review they should not know about.
Escalate today's high-risk unfulfilled Shopify orders to Zendesk as internal tickets for the Fraud Review group.
How it works
What PopdockAI does when you ask
You set a lookback period, and your AI assistant finds unshipped high-risk Shopify orders and checks Zendesk for existing tickets. Tickets are opened only after you confirm.
01
Ask
You set a lookback period and optionally a Zendesk group.
02
Find
It finds high-risk Shopify orders that are not canceled or fulfilled.
03
Check
It skips orders that already have an unsolved Zendesk ticket.
04
Create
You confirm, and it opens one internal ticket per order with no requester.
What PopdockAI provides
The tools behind the answer
Ready made tools for Shopify and one secure connection to your AI tool. No code, no exports.
shopify-get-order-risk
shopify-get-order
zendesk-get-ticket
zendesk-get-group
This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.
The outcome
Risky orders reviewed before they leave the building
Related use cases
More ways to put this data to work
One prompt template with infinite possibilities.
Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.
Join forward-thinking companies that are transforming their operations with intelligent, secure AI automation.

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