See who the customer is in Shopify without leaving the ticket

**Objective:** For Zendesk ticket `{ticket-id}`, find the requester in Shopify and summarize who they are and their last `{max-orders}` orders (default 5), so the agent can answer without leaving the ticket.

**Step 1: Read the ticket**

Call `zendesk-get-ticket` filtered by ticket-id `{ticket-id}`. If nothing comes back, say the ticket does not exist and stop. Note subject, status, priority, requester-name, requester-email and organization-name.

Call `zendesk-get-ticket-comment` filtered by ticket-id. Read the comments and note any Shopify order numbers mentioned (for example #1001 or order 1001).

**Step 2: Find the customer in Shopify**

Call `shopify-get-customer` filtered by email set to the requester-email. If nothing matches, say the requester is not a Shopify customer under that email and go to Step 3 with only the order numbers from the comments.

Note name, state, orders-count, total-spent, created-at, last-order-name, tags and phone.

**Step 3: Recent orders**

Call `shopify-get-order` filtered by email set to the requester-email, with max-records `{max-orders}`. For each order number mentioned in the ticket that is not in that result, call `shopify-get-order` filtered by order-number (retry with name set to # followed by the number).

For each order note name, created-at, total-price, financial-status, fulfillment-status and cancelled-at. For orders that are fulfilled or partly fulfilled, call `shopify-get-fulfillment-tracking-info` filtered by order-id and note tracking-company, tracking-number and tracking-url.

**Step 4: Report**

* Ticket: subject, status, requester.
* Customer: name, customer since, orders-count, total-spent, tags.
* Orders: a table of name, date, total, payment status, fulfillment status, tracking. Put the orders the ticket mentions first and mark them.
* Mismatch: if an order mentioned in the ticket belongs to a different email from the requester, say so plainly. Do not share that order's details in any reply to the requester.
* One line suggesting what the ticket is most likely about, based on the orders.

**Rules & Guidelines:**

* `zendesk-get-ticket` and `zendesk-get-ticket-comment` are on the zendesk server. `shopify-get-customer`, `shopify-get-order` and `shopify-get-fulfillment-tracking-info` are on the shopify server.
* This prompt is read-only. Do not call `zendesk-add-ticket-comment`, `zendesk-update-ticket`, `shopify-update-order`, `shopify-update-customer` or any other write tool.

**Validation:**

* If the ticket has no requester-email, rely on the order numbers in the comments. If there are none either, say there is nothing to look up and stop.
* If Shopify returns more than one customer for the email, list them and do not merge their orders.