Connectors

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2Checkout

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Show 2Checkout subscriptions with unpaid NetSuite invoices
Report
Cross-Connector

See 2Checkout subscriptions beside unpaid NetSuite invoices

For support teams who give their AI assistant a customer email and ask whether a subscribed customer also owes money in NetSuite.

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Show 2Checkout subscriptions with unpaid NetSuite invoices
Does dana@northwindtraders.com have active 2Checkout subscriptions and unpaid invoices in NetSuite?
Dana is subscribed and owing: 2 active subscriptions and 2 unpaid invoices. - 2Checkout: Pro Support (active, expires 20 January), Cloud Backup (active) - NetSuite invoice INV-1042: 1,200.00 unpaid, dated 3 September - NetSuite invoice INV-1077: 650.00 unpaid, dated 2 October - Customer balance: 1,850.00 Want the invoice details?
2Checkout
Sample figures. Your results come from your own account.
2checkout-get-subscription
netsuite-get-customer
netsuite-get-invoice

On this page

The problem

The problem

The prompt

Who it's for

How it works

Tools used

Connector

2Checkout

2Checkout
Run it on your own 2Checkout data.

Connect 2Checkout, pick your AI tool and paste the prompt.

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The problem

Live subscriptions with unpaid invoices

Support cannot tell that a subscribed 2Checkout customer owes money in NetSuite without logging into both systems. A customer can keep a live subscription while invoices go unpaid.

Without PopdockAI

  • Log into 2Checkout for subscriptions
  • Log into NetSuite for the customer
  • List unpaid invoices by hand
  • Miss the pattern across both

With PopdockAI

  • Subscriptions read with status and expiry
  • NetSuite balance and unpaid invoices read
  • One line risk call such as subscribed and owing
  • Both systems read only

The prompt

Use this prompt

Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.

Prompt
**Objective:** For the customer with email `{email}`, show active 2Checkout subscriptions and any unpaid NetSuite invoices, and flag customers who are still subscribed but owe money.

**Step 1: Subscriptions (2checkout server)**

Call `2checkout-get-subscription` with `end-user-email` = `{email}`. Note `subscription-reference`, `product-name`, `status`, `expiration-date` and `billing-currency`.

**Step 2: NetSuite balance (netsuite server)**

Call `netsuite-get-customer` with `email` = `{email}` and note `internal-id` and `balance`. Call `netsuite-get-invoice` with `customer-id` = that id and `unpaid-amount.min` = 0.01.

**Step 3: Report**

List subscriptions, then unpaid invoices (document-number, date, total, unpaid-amount), then the customer balance. Finish with a one-line risk call: subscribed and owing, subscribed and clear, or lapsed and owing.

**Rules & Guidelines:**

* `2checkout-get-subscription` is on the 2checkout server; `netsuite-get-customer` and `netsuite-get-invoice` are on the netsuite server.
* Read-only: do not call any 2checkout action tool (for example `2checkout-order-refund`, `2checkout-customer-update`, `2checkout-customer-add`) and do not call any netsuite add or update tool (for example `netsuite-add-customer`, `netsuite-update-customer`, `netsuite-add-invoice`).

**Validation:**

* If there is no NetSuite customer, say there is no receivable to compare.
* If there are no subscriptions, report only the NetSuite position.

Who it's for

One answer, three teams that use it

Support agents

See unpaid invoices before you help

Know when a subscriber also owes money before you agree to anything.

Does sam@contoso.com owe anything in NetSuite while subscribed in 2Checkout?

Collections specialists

Find subscribed customers who owe

The risk call tells you who is subscribed and owing.

Is billing@fabrikam.com subscribed and owing across 2Checkout and NetSuite?

Account managers

Check lapsed customers with balances

Lapsed and owing customers need a different conversation.

Has lena@tailspintoys.com lapsed in 2Checkout and still got unpaid NetSuite invoices?

How it works

What PopdockAI does when you ask

You give an email and your AI assistant reads the customer's subscriptions and NetSuite invoices together. It says so plainly when one side has no record.

01

Ask

You give a customer email.

Your AI tool

02

Subscriptions

It reads the customer's 2Checkout subscriptions and their status and expiry.

2checkout-get-subscription

03

Balance

It finds the NetSuite customer, their balance and unpaid invoices.

netsuite-get-customer
netsuite-get-invoice

04

Call

You get the lists and a risk call such as subscribed and owing.

Your AI tool

What PopdockAI provides

The tools behind the answer

Ready made tools for 2Checkout and one secure connection to your AI tool. No code, no exports.

get-data

2checkout-get-subscription

Returns subscriptions records from the 2Checkout connector (read-only). Accepts the filters defined on the tool, such as record identifiers, status and dates, and returns the matching rows.
get-data

netsuite-get-customer

Returns NetSuite customers read from the NetSuite connector, with the fields people use most. Read-only.
get-data

netsuite-get-invoice

Returns NetSuite invoices read from the NetSuite connector, with the fields people use most. Read-only.
Read only.Nothing in 2Checkout Changes

This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.

How Popdock AI secures your data

The outcome

A clear collection risk call for any customer

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Related use cases

More ways to put this data to work

All Ramp use cases

One prompt template with infinite possibilities.

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Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.

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