/
/
Change credit and contact details on the right record, with evidence
For finance teams who want credit limit, block and contact changes made safely, by asking their AI assistant.
On this page
Connector
Connect Microsoft Dynamics 365 Business Central, pick your AI tool and paste the prompt.
The problem
Credit changes made without the evidence behind them
Raising a credit limit or blocking an account should be backed by the balance, overdue invoices and recent payments, and a block quietly stops open orders from shipping. Contact changes, meanwhile, belong on the contact record, not the customer card.
Without PopdockAI
- Check the balance and overdue invoices by hand
- Look up recent payments
- Block an account without seeing the orders it stops
- Put a person's details on the customer card
With PopdockAI
- Credit changes come with balance, overdue invoices and 180 days of payments
- Open orders a block would stop are listed
- Changes to a person are routed to their contact record
- You see a before and after table, and only changed fields are sent
The prompt
Use this prompt
Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.
**Objective:** Apply `{changes}` to the customer `{customer-name}`.
Pass `{company}` as the company argument on every call. If `{company}` is empty, leave the company argument out so the connector's default company is used.
**Step 1: Resolve the customer**
Call `business-central-get-customer` with name.contains set to `{customer-name}`. If several match, list them and stop. Keep customer-number.
**Step 2: Evidence for credit changes**
If `{changes}` touches credit-limit or blocked, first gather: balance, balance-due, current credit-limit; `business-central-get-posted-sales-invoice` with sell-to-customer-number and remaining-amount.min 0.01 for overdue amounts; `business-central-get-detailed-customer-ledger` with document-type Payment and posting-date.from 180 days ago for recent payments; `business-central-get-sales-transaction` with document-type Order for open orders a block would stop.
**Step 3: Contacts**
If `{changes}` concerns a person at the customer, call `business-central-get-contact` with company-name set to the customer name and find the person. That change goes to `business-central-update-contact` with the contact number, not to the customer.
**Step 4: Preview and confirm**
Show a before-and-after table for each field, plus the credit evidence when relevant. Ask for confirmation.
**Step 5: Apply**
After confirmation call `business-central-update-customer` once with number set to the customer number and only the fields that change, and `business-central-update-contact` once per contact changed.
**Step 6: Confirm the result**
Re-read with `business-central-get-customer` and show the new values.
**Rules & Guidelines:**
* Do not call any create or update tool until the user has confirmed the exact values shown in the preview.
* Blocking a customer with open orders stops those orders from shipping; say so in the preview.
**Validation:**
* If `{changes}` is unclear, ask before reading anything else.Who it's for
One answer, three teams that use it
Credit managers
Back credit decisions with the facts
Balance, overdue invoices and recent payments are shown before a limit changes.
Raise Fabrikam's credit limit in Business Central to 40,000 and show me their payment history first.
Accounts receivable
Block accounts without surprises
Open orders a block would stop are listed, so nobody is caught out by held shipments.
Block Northwind Traders in Business Central for shipping and tell me which orders it affects.
Customer service
Update contact details in the right place
Changes to a person go to their contact record, keeping the customer card clean.
Update the email for Contoso's buyer Priya Shah in Business Central to priya.shah@contoso.com.
How it works
What PopdockAI does when you ask
You name the customer and the change and your AI assistant gathers the evidence from Business Central first. Nothing is written until you confirm, and the customer is read back.
01
Ask
You name the customer and describe the change.
02
Check
For credit changes it reads balance, overdue invoices, payments and open orders.
03
Confirm
Contact changes go to the contact record, and you see a before and after table.
04
Apply
It sends only the changed fields and reads the customer back.
The outcome
Customer changes on the right record, with evidence
Related use cases
More ways to put this data to work
One prompt template with infinite possibilities.
Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.
Join forward-thinking companies that are transforming their operations with intelligent, secure AI automation.

.webp)
