/
/
Find negative Simplesat feedback with no TickTick follow-up
For support teams who want to know which unhappy Simplesat customers have no follow-up task in TickTick, just by asking their AI assistant.
On this page
Connector
Connect Simplesat, pick your AI tool and paste the prompt.
The problem
Unhappy customers with no follow-up task
Negative survey answers pile up in Simplesat, and nobody checks whether a follow-up task was created for each. You would have to read every unhappy response and search the task list, so unhappy customers go unanswered because the gap is invisible.
Without PopdockAI
- Read every negative Simplesat answer
- Note the customer and response ID
- Search TickTick for a matching task
- Miss the customers nobody followed up
With PopdockAI
- Recent negative answers are listed with customer, survey and ticket
- TickTick is searched for the response ID or the customer name
- Results split into covered and uncovered, with counts
- Name-only matches are marked weak, and nothing is changed
The prompt
Use this prompt
Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.
**Objective:** List negative Simplesat feedback from the last `{lookback-days}` days (default 14) and report which items have no follow-up task in TickTick, optionally limited to the survey `{survey-name}`.
**Step 1: Collect negative answers (Simplesat server)**
Call `simplesat-list-answers` with `sentiment` set to the negative value (check a first unfiltered call to see how Sentiment is spelled), `created_from` set to the start of the window, and `survey_name` set to `{survey-name}` when it is not empty. For each answer call `simplesat-get-response` with `id` set to the answer's response and keep the customer name and survey name. If a response has a `ticket-id`, keep it.
**Step 2: Look for a follow-up (TickTick server)**
For each distinct response, call `ticktick-get-tasks` with `title.contains` set to the response ID. If nothing is found, call it again with `title.contains` set to the customer name. A task counts as a follow-up only if it matches the response ID, or matches the customer name and was created on or after the feedback date (`created-time.from`).
**Step 3: Report**
Two tables. Covered: response ID, customer, task title, task status. Uncovered: response ID, customer, survey, date, choice label, ticket ID if any. End with the counts of each.
**Rules & Guidelines:**
* `simplesat-*` tools are on the Simplesat server; `ticktick-*` tools are on the TickTick server.
* This prompt only reports. Do not call any write tool on either server: on TickTick `ticktick-add-task`, `ticktick-update-task`, `ticktick-complete-task`, `ticktick-delete-task`, `ticktick-add-comment`, `ticktick-batch-tasks`; on Simplesat `simplesat-update-answer`, `simplesat-add-customer`, `simplesat-send-survey-email`.
**Validation:**
* If there is no negative feedback, say so and stop.
* A name-only match is a weak match; mark it as such.
* If the same customer has several responses, show each response on its own row.Who it's for
One answer, three teams that use it
Support team leads
Make sure every complaint has an owner
The uncovered table shows exactly which unhappy customers still need a task.
Which negative Simplesat answers from the last 7 days have no TickTick task?
Customer success managers
Close the loop on bad feedback
Check that the follow-ups promised after negative answers were actually set up.
For the NPS survey, list negative Simplesat responses this month and whether TickTick has a follow-up for each.
Customer experience managers
Measure follow-up coverage
Counts of covered and uncovered responses show how well the team acts on feedback.
How many negative Simplesat answers in the last 30 days were followed up in TickTick?
How it works
What PopdockAI does when you ask
You name a lookback window, and your AI assistant checks each negative Simplesat answer for a TickTick follow-up task. It only reads both systems.
01
Ask
You name a lookback window and, if you like, a survey.
02
Collect
It lists the negative Simplesat answers and reads each response.
03
Match
It searches TickTick for a task naming the response ID or the customer.
04
Report
You get covered and uncovered tables with counts, and weak matches marked.
What PopdockAI provides
The tools behind the answer
Ready made tools for Simplesat and one secure connection to your AI tool. No code, no exports.
simplesat-list-answers
simplesat-get-response
ticktick-get-tasks
simplesat-update-answer
simplesat-add-customer
simplesat-send-survey-email
This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.
The outcome
No unhappy customer left without a follow-up
Related use cases
More ways to put this data to work
One prompt template with infinite possibilities.
Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.
Join forward-thinking companies that are transforming their operations with intelligent, secure AI automation.

.webp)
