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Audit unactioned negative Simplesat feedback in TickTick
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Cross-Connector

Find negative Simplesat feedback with no TickTick follow-up

For support teams who want to know which unhappy Simplesat customers have no follow-up task in TickTick, just by asking their AI assistant.

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Audit unactioned negative Simplesat feedback in TickTick
Which negative Simplesat answers from the last 14 days in the Support CSAT survey have no follow-up task in TickTick?
5 negative answers, 3 have a follow-up task and 2 do not. - Covered: Contoso, response 4821, task Call Contoso about delays, open - Covered: Fabrikam, response 4830, task Refund check, completed - Uncovered: Northwind Traders, response 4842, ticket 9012, 22 Oct - Uncovered: Adventure Works, response 4850, 24 Oct Want the full covered table with all task statuses?
Simplesat
Sample figures. Your results come from your own account.
simplesat-list-answers
simplesat-get-response
ticktick-get-tasks
simplesat-update-answer
simplesat-add-customer
simplesat-send-survey-email

On this page

The problem

The problem

The prompt

Who it's for

How it works

Tools used

Connector

Simplesat

Simplesat
Run it on your own Simplesat data.

Connect Simplesat, pick your AI tool and paste the prompt.

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The problem

Unhappy customers with no follow-up task

Negative survey answers pile up in Simplesat, and nobody checks whether a follow-up task was created for each. You would have to read every unhappy response and search the task list, so unhappy customers go unanswered because the gap is invisible.

Without PopdockAI

  • Read every negative Simplesat answer
  • Note the customer and response ID
  • Search TickTick for a matching task
  • Miss the customers nobody followed up

With PopdockAI

  • Recent negative answers are listed with customer, survey and ticket
  • TickTick is searched for the response ID or the customer name
  • Results split into covered and uncovered, with counts
  • Name-only matches are marked weak, and nothing is changed

The prompt

Use this prompt

Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.

Prompt
**Objective:** List negative Simplesat feedback from the last `{lookback-days}` days (default 14) and report which items have no follow-up task in TickTick, optionally limited to the survey `{survey-name}`.

**Step 1: Collect negative answers (Simplesat server)**

Call `simplesat-list-answers` with `sentiment` set to the negative value (check a first unfiltered call to see how Sentiment is spelled), `created_from` set to the start of the window, and `survey_name` set to `{survey-name}` when it is not empty. For each answer call `simplesat-get-response` with `id` set to the answer's response and keep the customer name and survey name. If a response has a `ticket-id`, keep it.

**Step 2: Look for a follow-up (TickTick server)**

For each distinct response, call `ticktick-get-tasks` with `title.contains` set to the response ID. If nothing is found, call it again with `title.contains` set to the customer name. A task counts as a follow-up only if it matches the response ID, or matches the customer name and was created on or after the feedback date (`created-time.from`).

**Step 3: Report**

Two tables. Covered: response ID, customer, task title, task status. Uncovered: response ID, customer, survey, date, choice label, ticket ID if any. End with the counts of each.

**Rules & Guidelines:**

* `simplesat-*` tools are on the Simplesat server; `ticktick-*` tools are on the TickTick server.
* This prompt only reports. Do not call any write tool on either server: on TickTick `ticktick-add-task`, `ticktick-update-task`, `ticktick-complete-task`, `ticktick-delete-task`, `ticktick-add-comment`, `ticktick-batch-tasks`; on Simplesat `simplesat-update-answer`, `simplesat-add-customer`, `simplesat-send-survey-email`.

**Validation:**

* If there is no negative feedback, say so and stop.
* A name-only match is a weak match; mark it as such.
* If the same customer has several responses, show each response on its own row.

Who it's for

One answer, three teams that use it

Support team leads

Make sure every complaint has an owner

The uncovered table shows exactly which unhappy customers still need a task.

Which negative Simplesat answers from the last 7 days have no TickTick task?

Customer success managers

Close the loop on bad feedback

Check that the follow-ups promised after negative answers were actually set up.

For the NPS survey, list negative Simplesat responses this month and whether TickTick has a follow-up for each.

Customer experience managers

Measure follow-up coverage

Counts of covered and uncovered responses show how well the team acts on feedback.

How many negative Simplesat answers in the last 30 days were followed up in TickTick?

How it works

What PopdockAI does when you ask

You name a lookback window, and your AI assistant checks each negative Simplesat answer for a TickTick follow-up task. It only reads both systems.

01

Ask

You name a lookback window and, if you like, a survey.

Your AI tool

02

Collect

It lists the negative Simplesat answers and reads each response.

simplesat-list-answers
simplesat-get-response

03

Match

It searches TickTick for a task naming the response ID or the customer.

ticktick-get-tasks

04

Report

You get covered and uncovered tables with counts, and weak matches marked.

Your AI tool

What PopdockAI provides

The tools behind the answer

Ready made tools for Simplesat and one secure connection to your AI tool. No code, no exports.

get-data

simplesat-list-answers

Returns individual survey answers from Simplesat, with the choice given, its label, the sentiment and whether it has been published as a testimonial. Filter by response, question, survey, sentiment or a created or modified date range. Read-only.
get-data

simplesat-get-response

Looks up Simplesat survey responses by id, source, ticket, created date range, or an exact or partial customer name or email. Use this to locate a response when you do not have the customer id. Read-only.
get-data

ticktick-get-tasks

Returns open TickTick tasks with their project, due date, priority, status, assignee and tags. Filter by project, due date range or status.
run-action

simplesat-update-answer

Updates an existing Simplesat survey answer, changing its choice, comment or follow-up answer. Use it to correct feedback that was recorded wrongly. Writes to Simplesat.
run-action

simplesat-add-customer

Creates a customer record in Simplesat from a name, email, company and optional external id, so a survey can be sent to someone who is not on the account yet. Writes to Simplesat.
run-action

simplesat-send-survey-email

Sends a Simplesat survey by email to a customer, using the survey token and the customer's name and email, and optionally attaching the support ticket and team member the survey is about. Sends mail to a real recipient.
Read only.Nothing in Simplesat Changes

This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.

How Popdock AI secures your data

The outcome

No unhappy customer left without a follow-up

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Related use cases

More ways to put this data to work

All Ramp use cases

One prompt template with infinite possibilities.

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