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Audit Simplesat survey configuration
Report

Find broken questions in your Simplesat surveys

For CX and support operations teams who want every Simplesat survey checked for setup problems, by asking their AI assistant.

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Audit Simplesat survey configuration
Audit the configuration of our Simplesat surveys.
6 surveys checked, and 3 have problems. - Post-ticket CSAT: rating question has no scale - Onboarding NPS: question metric differs from the survey - Product Feedback: no responses at all - Clean: 3 surveys Want the fix for each problem?
Simplesat
Sample figures. Your results come from your own account.
simplesat-list-surveys
simplesat-list-questions
simplesat-list-responses

On this page

The problem

The problem

The prompt

Who it's for

How it works

Tools used

Connector

Simplesat

Simplesat
Run it on your own Simplesat data.

Connect Simplesat, pick your AI tool and paste the prompt.

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The problem

Broken surveys skew your scores before anyone notices

Simplesat surveys drift over time: questions get added without choices, metrics stop matching and some surveys are never answered. Spotting that means opening every survey and question, which rarely happens until results look wrong.

Without PopdockAI

  • Open every survey and each of its questions
  • Check scales, choices and metrics one by one
  • Look for surveys nobody ever answered
  • Find the problem only when results look odd

With PopdockAI

  • Every survey is read with its questions
  • Missing scales, choices, required questions and metric mismatches are flagged
  • Surveys with no responses at all are called out
  • Problems are listed worst first with the fix, and nothing is changed

The prompt

Use this prompt

Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.

Prompt
**Objective:** Audit the Simplesat survey configuration, optionally limited to {survey-name}, and report every survey that looks wrong or unused.

**Step 1: List the surveys**

Call `simplesat-list-surveys` with max_records set to {max-records} (default 100), passing name when {survey-name} is supplied. Record each survey's ID, Name and Metric.

**Step 2: Read the questions of each survey**

For each survey ID, call `simplesat-list-questions` with survey_id set to that ID. Record the question text, metric, order, required flag, rating_scale and choices.

**Step 3: Check the usage**

Call `simplesat-list-responses` with survey_name set to each survey's name and max_records set to 1, to establish whether the survey has ever been answered.

**Step 4: Apply the rules and report**

Flag a survey when any of these hold:

* it has no questions at all
* a question's metric differs from the survey's metric
* a rating question has no rating scale, or a choice question has no choices
* no question is marked required
* two questions share the same order value
* it has questions but no responses at all

Report a table of Survey Name, Metric, question count, and the issues found, worst first. A survey with no issues gets one line saying so; do not pad the report.

**Rules & Guidelines:**

* This prompt is read only. Do NOT call `simplesat-update-answer`, `simplesat-add-customer` or `simplesat-send-survey-email`. Report the fix, do not apply it.
* Only flag the rules listed above. Do not editorialise about question wording.

**Validation:**

* If no surveys come back, say so and stop.
* If a survey's questions cannot be read, record that as its own finding rather than treating the survey as empty.

Who it's for

One answer, three teams that use it

Support operations

Keep survey setup healthy

A regular audit catches questions with no choices or scale before they produce useless answers.

Audit all our Simplesat surveys and list the problems worst first.

CX analysts

Trust the numbers you report

Metric mismatches and unanswered surveys are flagged, so reports are built on surveys that work.

Do any questions in the Post Ticket CSAT survey use a different metric from the survey?

Support team leads

Retire surveys nobody answers

Surveys with no responses at all are listed, so you can fix or remove them.

Which Simplesat surveys have never received a response?

How it works

What PopdockAI does when you ask

You can name one survey or check them all, and your AI assistant audits the Simplesat setup. It only reads and reports each fix rather than applying it.

01

Ask

You optionally name a survey.

Your AI tool

02

Read

It reads every survey with its questions.

simplesat-list-surveys
simplesat-list-questions

03

Check

It checks whether each survey has ever been answered.

simplesat-list-responses

04

Report

You get problems worst first, with the fix for each.

Your AI tool

What PopdockAI provides

The tools behind the answer

Ready made tools for Simplesat and one secure connection to your AI tool. No code, no exports.

get-data

simplesat-list-surveys

Returns the Simplesat surveys on the account, with the metric, survey type, brand and survey token used to send them. Read-only.
get-data

simplesat-list-questions

Returns the questions that make up a Simplesat survey, with the metric, rating scale, choices and whether an answer is required. Filter by survey, metric or rating scale. Read-only.
get-data

simplesat-list-responses

Returns Simplesat survey responses with the customer who gave them, the survey, the source and any linked support ticket. Filter by customer, survey, ticket, source or a created or modified date range. Read-only.
Read only.Nothing in Simplesat Changes

This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.

How Popdock AI secures your data

The outcome

Broken surveys fixed before they skew results

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Get a live demo

Related use cases

More ways to put this data to work

All Ramp use cases

One prompt template with infinite possibilities.

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Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.

Join forward-thinking companies that are transforming their operations with intelligent, secure AI automation.

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