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See exactly what a customer said about a ticket
For support leads reviewing a ticket who want its Simplesat feedback with each question and answer, by asking their AI assistant.
On this page
Connector
Connect Simplesat, pick your AI tool and paste the prompt.
The problem
Finding what a customer said about one ticket
When a ticket comes up in a review, you want to see exactly what the customer said about it in Simplesat. Finding the response for that ticket and reading each answer alongside its question takes several lookups.
Without PopdockAI
- Search Simplesat for the ticket's responses
- Open each response and its answers
- Look up the question wording where needed
- Piece the verdict together by hand
With PopdockAI
- Every response attached to the ticket is found
- Each answer is read with its question wording where needed
- Answers come oldest first with sentiment and any change noted
- Customers are quoted exactly, and nothing is changed
The prompt
Use this prompt
Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.
**Objective:** Retrieve the Simplesat feedback attached to support ticket {ticket-id} and present it in full.
**Step 1: Find the responses for the ticket**
Call `simplesat-list-responses` with ticket_id set to {ticket-id} and max_records set to {max-records} (default 20). Keep the ID, Customer Name, Survey Name and Created of each response.
**Step 2: Read the answers**
For each response ID from Step 1, call `simplesat-list-answers` with response_id set to that ID. Keep Choice, Choice Label, sentiment and Created.
**Step 3: Add the question wording where it helps**
If a choice label alone does not make the answer readable, call `simplesat-list-questions` with survey_name set to the response's survey name and quote the question text alongside the answer. Skip this step when the labels are already self explanatory.
**Step 4: Report**
For each response: the customer, the survey, the date, then a list of question to answer pairs with the sentiment marked. If the ticket has more than one response, order them oldest first and note whether sentiment changed between them.
**Rules & Guidelines:**
* This prompt is read only. Do NOT call `simplesat-update-answer`, `simplesat-add-customer` or `simplesat-send-survey-email`.
* Quote the customer's wording exactly. Do not soften a negative answer.
* If the ticket has no feedback, that is the answer. Do not substitute feedback from a similar ticket or the same customer's other tickets.
**Validation:**
* If {ticket-id} is blank, ask for it and stop.
* If no response carries that ticket id, say the ticket has no survey feedback recorded and stop.Who it's for
One answer, three teams that use it
Support team leads
Review tickets with the customer's words
See exactly what the customer said, without softening, when you review a ticket.
What did the customer say in Simplesat about ticket 53920?
Quality assurance
Score tickets against real feedback
Each answer comes with its question, so QA scores match what the customer actually said.
Show every Simplesat answer for ticket 52211, with the question wording.
Support agents
See how a ticket landed
Check the feedback on your own ticket and whether sentiment changed between responses.
Did the customer on ticket 51876 leave any Simplesat feedback?
How it works
What PopdockAI does when you ask
You give the ticket ID, and your AI assistant shows everything the customer said about it in Simplesat. It only reads and says plainly when the ticket has no feedback.
01
Ask
You give the ticket ID.
02
Find
It finds every Simplesat response attached to that ticket.
03
Read
It reads each answer and adds the question wording where needed.
04
Report
You get the customer, survey, date and each answer oldest first.
What PopdockAI provides
The tools behind the answer
Ready made tools for Simplesat and one secure connection to your AI tool. No code, no exports.
simplesat-list-responses
simplesat-list-answers
simplesat-list-questions
This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.
The outcome
The customer's own verdict on any ticket
Related use cases
More ways to put this data to work
One prompt template with infinite possibilities.
Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.
Join forward-thinking companies that are transforming their operations with intelligent, secure AI automation.

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