Connectors

/

Simplesat

/

Simplesat ticket feedback lookup
Read

See exactly what a customer said about a ticket

For support leads reviewing a ticket who want its Simplesat feedback with each question and answer, by asking their AI assistant.

Try PopdockAI free
Get a live demo
Simplesat ticket feedback lookup
What did the customer say in Simplesat about ticket 48213?
Ticket 48213 has one Simplesat response from Jordan Lee on 6 October. - How satisfied were you: Dissatisfied, negative - Comment: It took three replies to get an answer. - Would you contact us again: Yes, neutral Want the question wording for each answer?
Simplesat
Sample figures. Your results come from your own account.
simplesat-list-responses
simplesat-list-answers
simplesat-list-questions

On this page

The problem

The problem

The prompt

Who it's for

How it works

Tools used

Connector

Simplesat

Simplesat
Run it on your own Simplesat data.

Connect Simplesat, pick your AI tool and paste the prompt.

Try PopdockAI free

The problem

Finding what a customer said about one ticket

When a ticket comes up in a review, you want to see exactly what the customer said about it in Simplesat. Finding the response for that ticket and reading each answer alongside its question takes several lookups.

Without PopdockAI

  • Search Simplesat for the ticket's responses
  • Open each response and its answers
  • Look up the question wording where needed
  • Piece the verdict together by hand

With PopdockAI

  • Every response attached to the ticket is found
  • Each answer is read with its question wording where needed
  • Answers come oldest first with sentiment and any change noted
  • Customers are quoted exactly, and nothing is changed

The prompt

Use this prompt

Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.

Prompt
**Objective:** Retrieve the Simplesat feedback attached to support ticket {ticket-id} and present it in full.

**Step 1: Find the responses for the ticket**

Call `simplesat-list-responses` with ticket_id set to {ticket-id} and max_records set to {max-records} (default 20). Keep the ID, Customer Name, Survey Name and Created of each response.

**Step 2: Read the answers**

For each response ID from Step 1, call `simplesat-list-answers` with response_id set to that ID. Keep Choice, Choice Label, sentiment and Created.

**Step 3: Add the question wording where it helps**

If a choice label alone does not make the answer readable, call `simplesat-list-questions` with survey_name set to the response's survey name and quote the question text alongside the answer. Skip this step when the labels are already self explanatory.

**Step 4: Report**

For each response: the customer, the survey, the date, then a list of question to answer pairs with the sentiment marked. If the ticket has more than one response, order them oldest first and note whether sentiment changed between them.

**Rules & Guidelines:**

* This prompt is read only. Do NOT call `simplesat-update-answer`, `simplesat-add-customer` or `simplesat-send-survey-email`.
* Quote the customer's wording exactly. Do not soften a negative answer.
* If the ticket has no feedback, that is the answer. Do not substitute feedback from a similar ticket or the same customer's other tickets.

**Validation:**

* If {ticket-id} is blank, ask for it and stop.
* If no response carries that ticket id, say the ticket has no survey feedback recorded and stop.

Who it's for

One answer, three teams that use it

Support team leads

Review tickets with the customer's words

See exactly what the customer said, without softening, when you review a ticket.

What did the customer say in Simplesat about ticket 53920?

Quality assurance

Score tickets against real feedback

Each answer comes with its question, so QA scores match what the customer actually said.

Show every Simplesat answer for ticket 52211, with the question wording.

Support agents

See how a ticket landed

Check the feedback on your own ticket and whether sentiment changed between responses.

Did the customer on ticket 51876 leave any Simplesat feedback?

How it works

What PopdockAI does when you ask

You give the ticket ID, and your AI assistant shows everything the customer said about it in Simplesat. It only reads and says plainly when the ticket has no feedback.

01

Ask

You give the ticket ID.

Your AI tool

02

Find

It finds every Simplesat response attached to that ticket.

simplesat-list-responses

03

Read

It reads each answer and adds the question wording where needed.

simplesat-list-answers
simplesat-list-questions

04

Report

You get the customer, survey, date and each answer oldest first.

Your AI tool

What PopdockAI provides

The tools behind the answer

Ready made tools for Simplesat and one secure connection to your AI tool. No code, no exports.

get-data

simplesat-list-responses

Returns Simplesat survey responses with the customer who gave them, the survey, the source and any linked support ticket. Filter by customer, survey, ticket, source or a created or modified date range. Read-only.
get-data

simplesat-list-answers

Returns individual survey answers from Simplesat, with the choice given, its label, the sentiment and whether it has been published as a testimonial. Filter by response, question, survey, sentiment or a created or modified date range. Read-only.
get-data

simplesat-list-questions

Returns the questions that make up a Simplesat survey, with the metric, rating scale, choices and whether an answer is required. Filter by survey, metric or rating scale. Read-only.
Read only.Nothing in Simplesat Changes

This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.

How Popdock AI secures your data

The outcome

The customer's own verdict on any ticket

Try PopdockAI free
Get a live demo

Related use cases

More ways to put this data to work

All Ramp use cases

One prompt template with infinite possibilities.

‍

Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.

Join forward-thinking companies that are transforming their operations with intelligent, secure AI automation.

Try PopdockAI Free
See Documentation