Know which unhappy Simplesat customers to call first

**Objective:** Triage the negative Simplesat feedback received in the last {lookback-days} days (default 14), optionally limited to the survey {survey-name}, and recommend which customers to follow up with first.

**Step 1: Establish the response set**

Call `simplesat-list-responses` with created_from set to today minus {lookback-days} days (default 14), created_to set to today, and max_records set to {max-records} (default 50). If {survey-name} is supplied, also pass survey_name. Keep the ID, Customer Name, Survey Name and Created of every response returned.

**Step 2: Pull the answers behind each response**

For each response ID from Step 1, call `simplesat-list-answers` with response_id set to that ID and sentiment set to the negative value. This order matters: the answer list does not carry a response id of its own, so the only way to attribute an answer to a customer is to start from the response and work down. Do not try to match answers to responses on the Created timestamp.

* Keep the answer ID, Choice, Choice Label and Created.
* A response with no negative answers is not a finding. Drop it.

**Step 3: Rank**

Rank the customers by, in order: number of negative answers on the response, how low the Choice value is, and how recent the response is.

**Step 4: Report**

Produce a table with one row per negative response: Customer Name, Survey Name, Created, the choice labels given, and a one line recommendation for the follow up. Below the table, list any theme that appears on three or more responses.

**Rules & Guidelines:**

* This prompt is read only. Do NOT call `simplesat-update-answer`, `simplesat-add-customer` or `simplesat-send-survey-email` under any circumstances.
* Do not guess at sentiment from the choice value alone. Use the sentiment filter the answer list exposes.
* Report only what the tools returned. Do not invent ticket numbers, owners or dates.

**Validation:**

* If Step 1 returns no responses, say the window is empty, state the dates used, and stop.
* If Step 1 returns responses but Step 2 finds no negative answers anywhere, say so and stop rather than widening the window on your own.
* If {survey-name} matches no responses, call `simplesat-list-surveys` to list the available survey names, show them, and stop.