Write

Cross-Connector

Follow customer survey feedback to the work that answered it

For support teams who ask their AI assistant what was done in TickTick after a Simplesat survey answer on a ticket.

Trace Simplesat feedback to TickTick work

What was done in TickTick after the Simplesat response on ticket 48213?

Feedback on ticket 48213 was a negative answer from Maria Lopez at Contoso, and work followed within 2 days. - Survey: Unhappy, choice label Slow response - Task: Follow up with Contoso on 48213, created the next day - Comments: 2, the last confirming a call was held - Focus time: 35 minutes Status: feedback addressed. Want the full timeline?

Simplesat

Sample figures. Your results come from your own account.

simplesat-get-response

simplesat-list-answers

simplesat-list-responses

ticktick-get-tasks

ticktick-get-task-comments

ticktick-get-focuses

simplesat-update-answer

simplesat-add-customer

simplesat-send-survey-email

On this page

The problem

The prompt

Who it's for

How it works

Tools used

Connector

Simplesat

Run it on your own Simplesat data.

Connect Simplesat, pick your AI tool and paste the prompt.

The problem

Was the feedback ever acted on? Nobody can say

After a customer answers a survey, working out what was done means digging through the ticket, then tasks, comments and time spent in a separate task manager. Without that trail it is hard to say whether the feedback was addressed.

Without PopdockAI

Find the survey response for the ticket
Search TickTick for related tasks
Read comments on each task
Add up the time spent by hand

With PopdockAI

The Simplesat response is found, stopping if ambiguous or missing
TickTick tasks naming the ticket, subject or customer are found
Comments are read and focus time totalled
A dated timeline with a one-line status, and nothing is changed

The prompt

Use this prompt

Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.

Prompt

**Objective:** Trace the Simplesat support ticket `{ticket-id}` to any TickTick work done about it.

**Step 1: Establish the feedback (Simplesat server)**

Call `simplesat-get-response` with `ticket-id` set to `{ticket-id}`. If more than one response matches, list them and stop. Then call `simplesat-list-answers` with `response_id` set to that response ID and keep Sentiment, Choice and Choice Label. Also call `simplesat-list-responses` with `ticket_id` set to `{ticket-id}` to capture the customer name and ticket subject.

**Step 2: Find the work (TickTick server)**

Call `ticktick-get-tasks` with `title.contains` set to `{ticket-id}`; if empty, retry with the ticket subject or the customer name. For each task found, call `ticktick-get-task-comments` with `task-id` and `project-id`, and call `ticktick-get-focuses` with `task-id` to total the time spent.

**Step 3: Report**

Timeline in date order: the survey answer, task creation, comments, completion. Show total focus time in minutes. End with a one-line status: feedback addressed, in progress, or no action found.

**Rules & Guidelines:**

* `simplesat-*` tools are on the Simplesat server; `ticktick-*` tools are on the TickTick server.
* Do not call any write tool on either server: on TickTick `ticktick-add-task`, `ticktick-update-task`, `ticktick-complete-task`, `ticktick-delete-task`, `ticktick-add-comment`, `ticktick-batch-tasks`; on Simplesat `simplesat-update-answer`, `simplesat-add-customer`, `simplesat-send-survey-email`.

**Validation:**

* If the ticket has no Simplesat response, say the survey was not answered or not sent and stop.
* If no TickTick task is found, report feedback present in Simplesat and absent from TickTick.

Who it's for

One answer, three teams that use it

Support team leads

Check the follow-up actually happened

See the tasks, comments and time spent after a customer's feedback, in date order.

What was done in TickTick after the Simplesat response on ticket 52980?

Customer success managers

Show a customer what you did

The timeline gives you a clear account of the work that followed their feedback.

Trace the Simplesat feedback on ticket 51544 to any TickTick tasks and comments.

Customer experience managers

See the effort behind each fix

Focus minutes show how much time went into answering a piece of feedback.

How much focus time was spent in TickTick on the feedback from ticket 50873?

How it works

What PopdockAI does when you ask

You give a ticket ID, and your AI assistant traces the survey answer to the TickTick work that followed. It only reads both systems.

Ask

You give a support ticket ID.

Your AI tool

Find

It finds the Simplesat response, stopping if several match or none exists.

simplesat-get-response

simplesat-list-responses

simplesat-list-answers

It finds the TickTick tasks, comments and focus time for that ticket.

ticktick-get-tasks

ticktick-get-task-comments

ticktick-get-focuses

Report

You get a dated timeline and a one-line status.

Your AI tool

What PopdockAI provides

The tools behind the answer

Ready made tools for Simplesat and one secure connection to your AI tool. No code, no exports.

get-data

simplesat-get-response

Looks up Simplesat survey responses by id, source, ticket, created date range, or an exact or partial customer name or email. Use this to locate a response when you do not have the customer id. Read-only.

get-data

simplesat-list-answers

Returns individual survey answers from Simplesat, with the choice given, its label, the sentiment and whether it has been published as a testimonial. Filter by response, question, survey, sentiment or a created or modified date range. Read-only.

get-data

simplesat-list-responses

Returns Simplesat survey responses with the customer who gave them, the survey, the source and any linked support ticket. Filter by customer, survey, ticket, source or a created or modified date range. Read-only.

get-data

ticktick-get-tasks

Returns open TickTick tasks with their project, due date, priority, status, assignee and tags. Filter by project, due date range or status.

get-data

ticktick-get-task-comments

Returns the comments on a TickTick task with author and time.

get-data

ticktick-get-focuses

Returns TickTick focus sessions (Pomodoro and stopwatch) with start, end, duration and linked task. Filter by date range.

run-action

simplesat-update-answer

Updates an existing Simplesat survey answer, changing its choice, comment or follow-up answer. Use it to correct feedback that was recorded wrongly. Writes to Simplesat.

run-action

simplesat-add-customer

Creates a customer record in Simplesat from a name, email, company and optional external id, so a survey can be sent to someone who is not on the account yet. Writes to Simplesat.

run-action

simplesat-send-survey-email

Sends a Simplesat survey by email to a customer, using the survey token and the customer's name and email, and optionally attaching the support ticket and team member the survey is about. Sends mail to a real recipient.

Read only.Nothing in Simplesat Changes

This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.

The outcome

Proof of whether feedback was acted on

Related use cases

More ways to put this data to work

Audit unactioned negative Simplesat feedback in TickTick

Ask your AI to list recent negative Simplesat answers and it checks TickTick for a follow-up task on each, then reports which ones are covered and which are not.

Learn More

Simplesat customer feedback with open TickTick work

Ask your AI about a customer and it pairs their Simplesat survey feedback with the TickTick tasks that mention them. Read-only.

Learn More

Simplesat testimonial candidates against TickTick outreach

Ask your AI for recent positive Simplesat answers and it shows which customers already have a TickTick outreach task, with those still uncontacted listed first.

Learn More

Find Simplesat testimonial candidates

Ask your AI for testimonial candidates and it finds positive, unpublished Simplesat answers tied to their customers, ranks them and recommends three.

Learn More

Investigate Simplesat customer feedback

Ask your AI to investigate a customer's Simplesat feedback and it lays out every response and answer oldest first and judges whether sentiment is improving.

Learn More

One prompt template with infinite possibilities.

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Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.

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