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Capsule CRM account brief
Report

Get a one-page Capsule CRM account brief before every call

For sales reps who want deals, projects, tasks and recent contact for an account on one page, from their AI assistant.

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Capsule CRM account brief
Give me an account brief on Northwind Traders in Capsule CRM.
Northwind Traders, owned by Sam Patel, last contacted September 29. - Open deals: 2, largest Warehouse expansion, 48,000 at Proposal - Projects: Onboarding, open, with the Implementation track - Open tasks: 3, one overdue by 6 days - Watch-out: Warehouse expansion is past its expected close date Want the full brief with recent contact?
Capsule CRM
Sample figures. Your results come from your own account.
capsule-crm-get-party
capsule-crm-get-opportunity
capsule-crm-get-case
capsule-crm-get-track
capsule-crm-get-task
capsule-crm-get-entry

On this page

The problem

The problem

The prompt

Who it's for

How it works

Tools used

Connector

Capsule CRM

Capsule CRM
Run it on your own Capsule CRM data.

Connect Capsule CRM, pick your AI tool and paste the prompt.

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The problem

Account context is spread across too many tabs

Before a call you want the whole account on one page: deals, projects, open tasks and recent contact. In Capsule CRM that means clicking through several tabs, and an overdue task or a deal past its close date is easy to miss.

Without PopdockAI

  • Click through the party, deals and projects tabs
  • Scroll the history for recent contact
  • Check open tasks for anything overdue
  • Miss a deal past its close date

With PopdockAI

  • The record is found, never guessed from a similar name
  • Deals, projects, tasks and recent contact are read together
  • Overdue tasks are marked and up to three watch-outs given
  • It only reads and quotes no more than one line

The prompt

Use this prompt

Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.

Prompt
**Objective:** Produce a one-page account brief for `{party-name}`, covering who they are, their open deals and projects, their open tasks and their recent contact history, looking back `{lookback-days}` days (default 90).

**Step 1: Identify the record**

Call `capsule-crm-get-party` with name = {party-name}. If nothing comes back, retry with name.contains = {party-name}. If more than one record matches, list each one's name, type, organization-name, city and party-id, then stop and ask which one is meant. Keep the party-id, type, owner-name and last-contacted-date of the chosen record.

If the record is an organization, also call `capsule-crm-get-party` with organization-name.contains = its name and type = person to list the people who work there.

**Step 2: Deals**

Call `capsule-crm-get-opportunity` with party-name.contains = the record's name. Keep only rows whose party-name or party-organization-name equals the record's name exactly. Treat a row as open when closed-on-date is empty; list closed rows only if closed-on-date falls inside the lookback window.

**Step 3: Projects**

Call `capsule-crm-get-case` with party-name = the record's name. For each open case, call `capsule-crm-get-track` with case-id to show which task sequence is applied to it.

**Step 4: Tasks and history**

* Call `capsule-crm-get-task` with party-id and status = open. Mark any task whose due-date is before today as overdue.
* Call `capsule-crm-get-entry` with party-id and date.from = today minus the lookback. Count entries by type and activity-type-name, and summarize the five most recent in one line each.

**Step 5: Report**

1. **Who:** name, type, organization, job title, city and country, owner, last contacted date, and for an organization the list of its people.
2. **Open deals:** name, milestone, value with currency, probability, expected close date.
3. **Recently closed deals:** name, won or lost, lost reason, closed date.
4. **Projects:** name, status, owner, applied track.
5. **Open tasks:** description, due date, owner, overdue flag.
6. **Recent contact:** the counts, then the five most recent entries.
7. **Watch-outs:** at most three observations, such as no contact in the window, overdue tasks or a deal past its expected close date.

**Rules & Guidelines:**

* This prompt is read-only. Do not call `capsule-crm-add-note`, `capsule-crm-update-note`, `capsule-crm-add-task`, `capsule-crm-update-task`, `capsule-crm-add-opportunity`, `capsule-crm-update-opportunity`, `capsule-crm-add-case`, `capsule-crm-update-case`, `capsule-crm-add-party` or `capsule-crm-update-party`.
* Write "None" for an empty section rather than dropping it.
* Do not quote more than one line of any email or note content.

**Validation:**

* If no record matches {party-name}, say so and suggest checking the spelling. Do not guess a similar name.
* If a read returns exactly max-records rows, say the list may be truncated.

Who it's for

One answer, three teams that use it

Account executives

Walk into calls fully briefed

Get deals, projects and recent contact on one page in the minute before a call.

Give me an account brief on Contoso in Capsule CRM for the last 90 days.

Account managers

Spot risks on your accounts

See overdue tasks and deals past their close date before the customer mentions them.

What should I watch out for on the Fabrikam account in Capsule CRM?

Sales managers

Review an account in one read

Prepare for a deal review or escalation without opening every tab.

Brief me on Tom Reyes at Northwind Traders in Capsule CRM before my one to one.

How it works

What PopdockAI does when you ask

You name the person or organization and your AI assistant builds a one-page brief from Capsule CRM. It only reads, so nothing changes.

01

Ask

You name the person or organization and how far back to look.

Your AI tool

02

Find

It finds the record and, for an organization, its people.

capsule-crm-get-party

03

Read

It reads deals, projects, open tasks and recent history.

capsule-crm-get-opportunity
capsule-crm-get-case
capsule-crm-get-track
capsule-crm-get-task
capsule-crm-get-entry

04

Report

You get a one-page brief with watch-outs, and nothing changes.

Your AI tool

What PopdockAI provides

The tools behind the answer

Ready made tools for Capsule CRM and one secure connection to your AI tool. No code, no exports.

get-data

capsule-crm-get-party

Returns people and organizations from Capsule CRM with email, phone, job title, organization, location, owner and last contacted date. Filter by name, email, type, organization, owner, city, state or country.
get-data

capsule-crm-get-opportunity

Returns Capsule CRM sales opportunities with milestone, value, currency, probability, expected close date, owner and lost reason. Filter by name, party, owner, milestone, value range, expected close date or closed date.
get-data

capsule-crm-get-case

Returns Capsule CRM projects (cases) with status, owner, team, party, linked opportunity and last contacted date. Filter by name, status, party, owner, created date or closed date.
get-data

capsule-crm-get-track

Returns the tracks (task sequences) applied to Capsule CRM opportunities and projects, with track date and direction. Filter by opportunity, project, description or track date.
get-data

capsule-crm-get-task

Returns Capsule CRM tasks with due date, status, owner, category and the linked party, opportunity or project. Filter by status, due date range, owner, category, party or description.
get-data

capsule-crm-get-entry

Returns Capsule CRM history entries (notes, emails and completed activities) with subject, content, creator and activity type. Filter by date range, type, activity type, creator, subject, party, opportunity or project.
Read only.Nothing in Capsule CRM Changes

This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.

How Popdock AI secures your data

The outcome

A one-page brief before every call

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Related use cases

More ways to put this data to work

All Ramp use cases

One prompt template with infinite possibilities.

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Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.

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