Connectors

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BugHerd

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Check BugHerd bugs before a ServiceNow change
Report
Cross-Connector

Know the open website bugs before a change goes ahead

For change managers who want a go or hold view on a ServiceNow change based on open BugHerd bugs, just by asking their AI assistant.

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Check BugHerd bugs before a ServiceNow change
Should change CHG0030045 go ahead given the open bugs in the Contoso Website BugHerd project?
Verdict for CHG0030045: Hold, because one critical BugHerd task is still open. - Change: Upgrade checkout plugin, Scheduled, risk Moderate, 14 Oct 22:00 to 23:30 - Critical: task #233 Payment form does not submit, in progress, Lee Wong - Important: task #229 Cart total wrong on mobile, to do Want the BugHerd links for both tasks?
BugHerd
Sample figures. Your results come from your own account.
servicenow-get-change-request
servicenow-get-change-task
bugherd-get-projects
bugherd-get-tasks
bugherd-get-feedback

On this page

The problem

The problem

The prompt

Who it's for

How it works

Tools used

Connector

BugHerd

BugHerd
Run it on your own BugHerd data.

Connect BugHerd, pick your AI tool and paste the prompt.

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The problem

Changes go ahead on top of known critical bugs

Before a ServiceNow change goes ahead on a website, someone should check the site for serious open bugs. That means reading the change, then filtering the BugHerd project by hand, and when it is skipped a release lands on a known critical problem.

Without PopdockAI

  • Read the change risk and window in ServiceNow
  • Open the BugHerd project and filter by severity
  • Check untriaged feedback for anything critical
  • Skip it under time pressure and release anyway

With PopdockAI

  • The change, its risk, window and tasks are read
  • Open critical and important bugs and critical feedback are listed
  • Hold, Go with care or Go, stricter for high risk changes
  • It does not approve, reject or annotate the change

The prompt

Use this prompt

Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.

Prompt
**Objective:** Assess whether the ServiceNow change `{change-number}` should go ahead, given the open bugs in the BugHerd project `{project-name}`.

**Step 1: Read the change**

Call `servicenow-get-change-request` with `number` set to `{change-number}`. If it is not found, say so and stop. Note its short-description, state, risk, planned-start-date and planned-end-date. Call `servicenow-get-change-task` with `change-request` set to the change number to list its tasks.

**Step 2: Read the open bugs**

Call `bugherd-get-projects` with `name.contains` set to `{project-name}`. If nothing matches, say so and stop. If several match, list their names and project-id values and ask which one; do not guess. Then call `bugherd-get-tasks` with `project-id`, once with `severity` critical and once with `severity` important. Drop tasks whose status is done or closed. Call `bugherd-get-feedback` with `project-id` and `severity` critical for untriaged critical reports.

**Step 3: Judge**

* **Hold:** any open critical task, or critical feedback reported in the 7 days before the planned start.
* **Go with care:** open important tasks only; list them so the implementer can retest those pages.
* **Go:** nothing critical or important open.
* Raise the bar by one step when the change's risk is high.

**Step 4: Report**

The change (number, short-description, state, risk, planned window), the verdict with one sentence of reason, and a table of the bugs behind it: task number, title, severity, status, assignee, admin-link.

**Rules & Guidelines:**

* Tools named bugherd-... are on the bugherd MCP server; tools named servicenow-... are on the servicenow MCP server. If either set of tools is missing, say which server is not connected and stop.
* This prompt is read-only. Do not call any BugHerd write tool (`bugherd-add-task`, `bugherd-add-feedback`, `bugherd-update-task`, `bugherd-move-task`, `bugherd-add-comment`, `bugherd-add-attachment-from-url`, `bugherd-add-project`, `bugherd-update-project`, `bugherd-add-project-member`, `bugherd-add-guest-to-project`) or any ServiceNow write tool (any tool named servicenow-add-... or servicenow-update-..., including `servicenow-add-incident`, `servicenow-update-incident`, `servicenow-add-problem`, `servicenow-update-problem`, `servicenow-update-change-request`). The verdict is advice for the change manager; this prompt does not approve, reject or annotate the change.

**Validation:**

* If the BugHerd project has no open tasks, the verdict is Go; say so.

Who it's for

One answer, three teams that use it

Change managers

Bring bug context to the CAB

Walk into the change review knowing the site's open critical bugs and a recommended view.

Should CHG0031120 go ahead given the open bugs in the Fabrikam Shop BugHerd project?

Release managers

Avoid releasing onto a broken site

Check the site's serious bugs before the change window opens, not after.

What critical bugs are open in the Northwind Traders site project ahead of change CHG0030877?

Web platform leads

Justify a hold with evidence

Show the bugs behind a hold recommendation, each with its BugHerd link.

Give me a go or hold view for CHG0030045 and list the Contoso Website bugs behind it.

How it works

What PopdockAI does when you ask

You name the change and the BugHerd project, and your AI assistant weighs the open bugs against the change. It only reads and leaves the decision with you.

01

Ask

You name the ServiceNow change and the BugHerd project for the site.

Your AI tool

02

Read

It reads the change, its risk and window, then the open critical and important bugs.

servicenow-get-change-request
servicenow-get-change-task
bugherd-get-projects
bugherd-get-tasks
bugherd-get-feedback

03

Judge

It gives Hold, Go with care or Go, one step stricter for high risk changes.

No items found.

04

Report

You get the change, the verdict and a table of the bugs behind it.

Your AI tool

What PopdockAI provides

The tools behind the answer

Ready made tools for BugHerd and one secure connection to your AI tool. No code, no exports.

get-data

servicenow-get-change-request

Returns change request records (type, state, risk, approval and planned window) from ServiceNow. Filter by number, type, state, risk, assignment group, assignee, short description text and planned start date range.
get-data

servicenow-get-change-task

Returns change task records, with the change request each belongs to, from ServiceNow. Filter by number, change request, type, state, assignment group, assignee, short description text and planned start date range.
get-data

bugherd-get-projects

Returns BugHerd projects with their website, owner, visibility and status. Filter by project ID, name, owner or active status.
get-data

bugherd-get-tasks

Returns tasks from BugHerd projects: title, description, status, severity, assignee, requester, page, tags, due date and external ID. Filter by project, task number, title, status, severity, assignee, requester email, external ID and due or created date.
get-data

bugherd-get-feedback

Returns feedback waiting in BugHerd feedback inboxes, with the same fields and filters as tasks: project, task number, title, status, severity, assignee, requester email, external ID and dates.
Read only.Nothing in BugHerd Changes

This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.

How Popdock AI secures your data

The outcome

A clear go or hold before every website change

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Related use cases

More ways to put this data to work

All Ramp use cases

One prompt template with infinite possibilities.

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Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.

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