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Reconcile BugHerd tasks and ServiceNow incidents
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Cross-Connector

Find BugHerd tasks and ServiceNow incidents out of step

For IT teams who want to know which linked BugHerd tasks and ServiceNow incidents disagree on status, just by asking their AI assistant.

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Reconcile BugHerd tasks and ServiceNow incidents
Which BugHerd tasks in the Contoso Website project are out of step with their ServiceNow incidents?
18 linked pairs found, 15 in step and 3 that need attention. - Fixed in BugHerd, open in ServiceNow: INC0010251 and task #91, the incident can probably be resolved - Resolved in ServiceNow, open in BugHerd: INC0010198 and task #64, check the fix is real - Broken link: task #77 points at INC0010999, which was not found Want the full tables with assignees on each side?
BugHerd
Sample figures. Your results come from your own account.
bugherd-get-projects
bugherd-get-tasks
bugherd-get-archived-tasks
servicenow-get-incident

On this page

The problem

The problem

The prompt

Who it's for

How it works

Tools used

Connector

BugHerd

BugHerd
Run it on your own BugHerd data.

Connect BugHerd, pick your AI tool and paste the prompt.

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The problem

Fixed bugs leave incidents open, and the reverse

Linked BugHerd tasks and ServiceNow incidents fall out of step. The bug is fixed while the incident stays open, or the incident is resolved before the site is fixed, and spotting it means comparing each pair by hand.

Without PopdockAI

  • Open each linked task and incident
  • Compare their states by hand
  • Leave incidents open after the fix
  • Resolve incidents before the site is fixed

With PopdockAI

  • Links are gathered from tasks, archived tasks and incidents
  • Pairs are sorted into in step, drifted and broken
  • A table for each problem class
  • It only reads, so nothing is changed

The prompt

Use this prompt

Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.

Prompt
**Objective:** For the BugHerd project `{project-name}`, find every BugHerd task linked to a ServiceNow incident (created in the last `{lookback-days}` days, default 90) and report where the two disagree.

How the two systems are linked: a BugHerd task created from an incident carries the incident number (INC...) in its external-id. An incident escalated from BugHerd starts its short-description with "[BugHerd <project name> #<task number>]".

**Step 1: Collect the links from BugHerd**

Call `bugherd-get-projects` with `name.contains` set to `{project-name}`. If nothing matches, say so and stop. If several match, list their names and project-id values and ask which one; do not guess. Then call `bugherd-get-tasks` and `bugherd-get-archived-tasks` with `project-id`, `created.from` set to the start of the period and `max-records` 500. Keep tasks whose external-id starts with INC.

**Step 2: Collect the links from ServiceNow**

Call `servicenow-get-incident` with `short-description.contains` set to "[BugHerd" plus the project name and `opened.from` set to the start of the period. Read the task number from each prefix.

**Step 3: Pair them up**

For each link, read the other side: `servicenow-get-incident` with `number`, or `bugherd-get-tasks` (then `bugherd-get-archived-tasks`) with `project-id` and `task-number`.

Classify each pair:

* **In step:** both open, or both finished (BugHerd done, closed or archived; ServiceNow resolved, closed or canceled).
* **Fixed in BugHerd, open in ServiceNow:** the incident can probably be resolved.
* **Resolved in ServiceNow, open in BugHerd:** check whether the fix is real before closing the task.
* **Broken link:** the number points at nothing on the other side.

**Step 4: Report**

One table per class except "in step" (give that as a count): BugHerd task number, title, BugHerd status, incident number, incident state, assigned-to on each side.

**Rules & Guidelines:**

* Tools named bugherd-... are on the bugherd MCP server; tools named servicenow-... are on the servicenow MCP server. If either set of tools is missing, say which server is not connected and stop.
* This prompt is read-only. Do not call any BugHerd write tool (`bugherd-add-task`, `bugherd-add-feedback`, `bugherd-update-task`, `bugherd-move-task`, `bugherd-add-comment`, `bugherd-add-attachment-from-url`, `bugherd-add-project`, `bugherd-update-project`, `bugherd-add-project-member`, `bugherd-add-guest-to-project`) or any ServiceNow write tool (any tool named servicenow-add-... or servicenow-update-..., including `servicenow-add-incident`, `servicenow-update-incident`, `servicenow-add-problem`, `servicenow-update-problem`, `servicenow-update-change-request`). To act on the result, use `sync-bug-incident-status`.

**Validation:**

* If no links are found on either side, say so and stop.
* Incident numbers are compared exactly; ignore case and surrounding spaces.

Who it's for

One answer, three teams that use it

Service desk managers

Resolve incidents that are fixed

Find incidents still open after the web team fixed the bug.

Which ServiceNow incidents are open while their Contoso Portal BugHerd task is done?

Web team leads

Catch incidents closed too early

See incidents resolved while the BugHerd task is still open on the site.

Reconcile the Fabrikam Shop BugHerd project with ServiceNow for the last 60 days.

IT operations

Keep both systems honest

Get a count of pairs in step and a list of broken links to clean up.

List broken links and drifted pairs between the Northwind Traders site project and ServiceNow.

How it works

What PopdockAI does when you ask

You name the BugHerd project and your AI assistant compares every task with its linked ServiceNow incident. It reads both systems and changes nothing.

01

Ask

You name the BugHerd project and, optionally, a lookback period.

Your AI tool

02

Collect

It gathers links from BugHerd tasks and from ServiceNow incidents.

bugherd-get-projects
bugherd-get-tasks
bugherd-get-archived-tasks
servicenow-get-incident

03

Compare

It reads both sides of each pair and sorts them by status.

bugherd-get-tasks
bugherd-get-archived-tasks
servicenow-get-incident

04

Report

You get a table per drift class and a count of pairs in step.

Your AI tool

What PopdockAI provides

The tools behind the answer

Ready made tools for BugHerd and one secure connection to your AI tool. No code, no exports.

get-data

bugherd-get-projects

Returns BugHerd projects with their website, owner, visibility and status. Filter by project ID, name, owner or active status.
get-data

bugherd-get-tasks

Returns tasks from BugHerd projects: title, description, status, severity, assignee, requester, page, tags, due date and external ID. Filter by project, task number, title, status, severity, assignee, requester email, external ID and due or created date.
get-data

bugherd-get-archived-tasks

Returns archived BugHerd tasks with their closed date. Filter by project, task number, title, status, severity, assignee, requester email, external ID and created date.
get-data

servicenow-get-incident

Returns incident records (number, state, priority, caller, assignment and dates) from ServiceNow. Filter by number, state, priority, caller, assignment group, assignee, short description text and opened date range.
Read only.Nothing in BugHerd Changes

This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.

How Popdock AI secures your data

The outcome

Every out of step pair in one view

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Related use cases

More ways to put this data to work

All Ramp use cases

One prompt template with infinite possibilities.

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