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Catch subscription mismatches between 2Checkout and Stripe
For finance teams who ask their AI assistant to pair a customer's 2Checkout and Stripe subscriptions and flag status or date differences.
On this page
Connector
Connect 2Checkout, pick your AI tool and paste the prompt.
The problem
Active in one system, cancelled in the other
A customer can hold subscriptions in both 2Checkout and Stripe, and the systems drift. One shows active while the other shows cancelled, or end dates are days apart, and checking means pairing subscriptions by eye.
Without PopdockAI
- List the customer's subscriptions in 2Checkout
- List them again in Stripe
- Pair them by product by hand
- Miss a status or end date that does not line up
With PopdockAI
- Subscriptions read from both systems
- Paired by product, with status names mapped by meaning
- Status and end date differences over three days flagged
- Unmatched subscriptions left unpaired, nothing changed
The prompt
Use this prompt
Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.
**Objective:** For the customer with email `{email}`, compare their subscriptions in 2Checkout and Stripe and flag status or expiry mismatches, looking at subscriptions with status `{status}` (default: all).
**Step 1: 2Checkout subscriptions**
Call `2checkout-get-subscription` (2checkout server) with `end-user-email` set to `{email}`. Keep subscription-reference, product-name, status, start-date, expiration-date. If `{status}` is not empty, also pass it as `status`.
**Step 2: Stripe subscriptions**
Call `stripe-get-subscription` (stripe server) with `customer-email` set to `{email}`. Keep subscription-id, status, start-date, current-period-end, cancel-at-period-end. If `{status}` is not empty, also pass it as `status`.
**Step 3: Pair and compare**
Pair subscriptions by product: match 2Checkout product-name to the Stripe subscription's product when it is shown, otherwise list them as unpaired. Flag pairs where one side is active and the other is cancelled or expired, and pairs whose expiration-date and current-period-end differ by more than 3 days.
**Step 4: Report**
Table of paired subscriptions with both statuses and end dates and a flag column, then a list of unpaired subscriptions per system.
**Rules & Guidelines:**
* `2checkout-*` tools are on the 2checkout server; `stripe-*` tools are on the stripe server. Both servers must be connected.
* This prompt is read-only. Never call any 2checkout write tool (any `2checkout-*` tool that adds, updates, cancels, refunds, disables, extends or deletes, such as `2checkout-order-refund`, `2checkout-subscription-disable`, `2checkout-customer-update`).
* Stripe tools here are reads only. Do not guess values; report only what the tools return.
* Status names differ between systems; map them by meaning (active, cancelled, expired) and say how you mapped them.
**Validation:**
* If either side returns nothing, report that and still show the other side's list.
* Never force a pairing when the product cannot be matched.Who it's for
One answer, three teams that use it
Billing specialists
Catch a customer billed in two places
See paired subscriptions with status differences before the customer is charged twice or not at all.
Are sam@contoso.com's subscriptions in 2Checkout and Stripe in the same state?
Support agents
Answer cancellation questions with facts
When a customer says they cancelled, see whether both systems agree.
Priya at fabrikam.com says she cancelled. Compare her 2Checkout and Stripe subscriptions.
Revenue accountants
Check end dates match before revenue is booked
End dates more than three days apart are flagged so deferred revenue lines up.
Compare active subscription end dates for billing@tailspintoys.com in 2Checkout and Stripe.
How it works
What PopdockAI does when you ask
You give an email and an optional status, and your AI assistant pairs the customer's subscriptions across both billing tools. It tells you how it mapped the status names.
01
Ask
You give the customer's email and optionally a status to focus on.
02
Read
It lists the customer's subscriptions in 2Checkout and in Stripe.
03
Pair
It matches subscriptions by product and leaves unmatched ones unpaired.
04
Report
It flags status and end date differences and lists unpaired subscriptions per system.
What PopdockAI provides
The tools behind the answer
Ready made tools for 2Checkout and one secure connection to your AI tool. No code, no exports.
2checkout-get-subscription
stripe-get-subscription
This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.
The outcome
Subscription mismatches flagged in one table
Related use cases
More ways to put this data to work
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Audit 2Checkout product pricing
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One prompt template with infinite possibilities.
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