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Find BigCommerce orders needing attention
Report

Find BigCommerce orders that need follow up

For operations teams who want stuck orders surfaced the same way every time, by asking their AI assistant.

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Find BigCommerce orders needing attention
Which BigCommerce orders from the last 30 days need attention?
11 orders from the last 30 days need follow up. - Not fully paid: 4 orders, oldest 2 Oct - Refunded: 3 orders, including order 10455 for 150.00 - Not shipped after 3 days: 3 orders - Part-shipped: 1 order, 2 of 3 items shipped Want the full table with customer and billing email?
BigCommerce
Sample figures. Your results come from your own account.
bigcommerce-get-order

On this page

The problem

The problem

The prompt

Who it's for

How it works

Tools used

Connector

BigCommerce

BigCommerce
Run it on your own BigCommerce data.

Connect BigCommerce, pick your AI tool and paste the prompt.

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The problem

Stuck orders get flagged by one person and ignored by another

Support and fulfilment staff scan the BigCommerce order screen for stuck orders, and unpaid, refunded or part-shipped ones are easy to miss. Each person has their own idea of a problem, so the same order is flagged by one and ignored by another.

Without PopdockAI

  • Scroll the order list looking for trouble
  • Judge each order by your own rules
  • Miss part-shipped orders marked as shipped
  • Leave late orders for someone else to notice

With PopdockAI

  • Recent orders are read and real status values checked first
  • Fixed rules flag unpaid, refunded, late and part-shipped orders
  • Results are grouped by reason, oldest first
  • No order is changed and no customer is contacted

The prompt

Use this prompt

Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.

Prompt
**Objective:** Find orders from the last `{lookback-days}` days (default 30) that need follow-up, in channel `{channel-id}` if given.

**Step 1: Pull candidates**

Call `bigcommerce-get-order` with `date-created.from` set to the lookback start (and `channel-id` if given). Read the distinct `status` and `payment-status` values in the results before deciding what counts as a problem.

**Step 2: Flag**

Flag an order when any of these hold:

* `payment-status` is not a fully paid value (for example pending, declined or blank).
* `refunded-amount` is above zero.
* `date-shipped` is empty and `date-created` is more than 3 days old, and the status is not cancelled, refunded or completed.
* `items-shipped` is lower than `item-count` on an order marked shipped.

**Step 3: Report**

A table of flagged orders: id, customer-id, billing-email, status, payment-status, total, reason. Group by reason and put the oldest first.

**Rules & Guidelines:**

* This is a read-only job. Never call any `bigcommerce-*-add`, `bigcommerce-*-update` or `bigcommerce-*-delete` tool. Do not suggest that you changed anything.
* Never contact customers or change order statuses; list only.

**Validation:**

* If a read returns no records, say so plainly and stop; do not invent figures.
* If a result hits the maximum records limit, say the figures may be incomplete and name the filter that would narrow it.

Who it's for

One answer, three teams that use it

Fulfilment leads

Find orders late to ship

Orders unshipped after more than 3 days are grouped together, oldest first, so you clear the backlog in order.

Which BigCommerce orders from the last 14 days have not shipped yet?

Support team leads

Start the day with the problem list

Unpaid, refunded and part-shipped orders in one list give the team a clear queue to work through.

Show BigCommerce orders from the last 7 days that need attention, grouped by reason.

Channel managers

Check one channel's order health

Filter to a channel to see whether one storefront has more stuck orders than the rest.

Which orders on our wholesale BigCommerce channel from the last 30 days are unpaid or part-shipped?

How it works

What PopdockAI does when you ask

You say how far back to look and your AI assistant applies the same rules to every recent BigCommerce order. It only reads and says when a result may be incomplete.

01

Ask

You say how many days back to look, and optionally a channel.

Your AI tool

02

Read

It reads recent orders and checks the actual status values first.

bigcommerce-get-order

03

Flag

It applies fixed rules for unpaid, refunded, late to ship and part-shipped orders.

No items found.

04

Report

It lists flagged orders grouped by reason, oldest first.

Your AI tool

What PopdockAI provides

The tools behind the answer

Ready made tools for BigCommerce and one secure connection to your AI tool. No code, no exports.

get-data

bigcommerce-get-order

Returns orders from BigCommerce, with filters for the fields that matter on this list. Read-only; needs a BigCommerce connection.
Read only.Nothing in BigCommerce Changes

This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.

How Popdock AI secures your data

The outcome

One consistent list of orders that need follow-up

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Get a live demo

Related use cases

More ways to put this data to work

All Ramp use cases

One prompt template with infinite possibilities.

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Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.

Join forward-thinking companies that are transforming their operations with intelligent, secure AI automation.

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See Documentation