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See open Freshdesk tickets behind expiring 2Checkout subscriptions
For customer success teams who want soon-to-expire subscriptions checked for open Freshdesk tickets, by asking their AI assistant.
On this page
Connector
Connect 2Checkout, pick your AI tool and paste the prompt.
The problem
Unhappy customers slipping into renewal
Customer success staff export expiring subscriptions, then search the help desk for each customer one by one. With limited time, customers with open problems reach renewal unnoticed.
Without PopdockAI
- Export expiring subscriptions from 2Checkout
- Search Freshdesk for each customer email
- Note open tickets and their priority
- Run out of time before the list is done
With PopdockAI
- Subscriptions expiring in your window read from 2Checkout
- Up to 25 emails checked for unresolved Freshdesk tickets
- Highest priority and oldest open ticket shown
- Unchecked emails counted, nothing changed
The prompt
Use this prompt
Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.
**Objective:** List 2Checkout subscriptions expiring within the next `{days-ahead}` days (default 30) whose end users have unresolved Freshdesk tickets, so account owners can act before renewal.
**Step 1: Get expiring subscriptions**
Call `2checkout-get-subscription` with `expiration-date.from` set to today and `expiration-date.to` set to today plus `{days-ahead}` days. If `{product-name}` is given, pass it as `product-name`. Keep `subscription-reference`, `product-name`, `expiration-date`, `status` and `end-user-email`. Skip subscriptions with no `end-user-email`.
**Step 2: Check tickets for each email**
For each distinct `end-user-email`, call `freshdesk-get-tickets` with `requester-email` set to that value. Keep tickets whose `status` is not resolved or closed. Work through at most 25 emails, and say how many were left unchecked.
**Step 3: Report**
Table with end-user email, product, expiration date, open ticket count, highest priority and the oldest open `ticket-id`. Sort by expiration date, then by open ticket count. List separately the expiring subscriptions with no Freshdesk tickets.
**Rules & Guidelines:**
* `freshdesk-*` tools belong to the Freshdesk server; `2checkout-*` tools belong to the 2Checkout server. Both servers must be connected.
* The shared key across the two systems is the customer email address. Compare emails case-insensitively and trim spaces.
* Read-only. Do not call any 2Checkout write tool (for example `2checkout-subscription-extend` or `2checkout-subscription-renew`) and do not call any Freshdesk write tool.
**Validation:**
* If no subscription expires in the window, say so and stop.
* If an email has no Freshdesk tickets, count it as zero rather than as an error.Who it's for
One answer, three teams that use it
Customer success managers
Fix problems before you ask for the renewal
See which expiring customers have unresolved tickets so you can get them closed first.
Which 2Checkout subscriptions ending in 60 days belong to customers with open Freshdesk tickets?
Support team leads
Prioritise tickets from customers up for renewal
Highest priority and oldest open ticket per customer help you decide what to escalate.
Show open Freshdesk tickets for customers whose 2Checkout Pro plan expires this month.
Account managers
Know which renewals are clean
Expiring subscriptions with no open tickets are listed apart, ready for a straightforward renewal.
Which 2Checkout renewals in the next 30 days have no open Freshdesk tickets?
How it works
What PopdockAI does when you ask
You set how far ahead to look and your AI assistant checks each expiring customer for open tickets. It tells you how many emails were left unchecked.
01
Ask
You set how many days ahead and optionally a product.
02
Expiring
It lists 2Checkout subscriptions ending in that window.
03
Tickets
It checks each customer email in Freshdesk for unresolved tickets.
04
Report
You get a table by expiry date and open tickets, plus those with none.
What PopdockAI provides
The tools behind the answer
Ready made tools for 2Checkout and one secure connection to your AI tool. No code, no exports.
2checkout-get-subscription
freshdesk-get-tickets
This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.
The outcome
Open problems seen before the renewal date
Related use cases
More ways to put this data to work
One prompt template with infinite possibilities.
Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.
Join forward-thinking companies that are transforming their operations with intelligent, secure AI automation.

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