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Find meeting evidence for a Zendesk ticket
For support teams who need proof a ticket was discussed in a meeting, just by asking their AI assistant.
On this page
Connector
Connect Granola, pick your AI tool and paste the prompt.
The problem
Proving a ticket was discussed means searching transcripts by hand
Showing that a support ticket was discussed in meetings means searching transcripts for the customer name or a phrase from the subject. It is slow, and it is easy to quote from memory or read too much into a loose match.
Without PopdockAI
- Read the ticket for the customer and subject
- Search meeting transcripts for likely words
- Check which meetings the requester attended
- Quote from memory when time runs short
With PopdockAI
- The ticket is read for subject, requester and organization
- Transcripts are searched for the organization and key subject words
- Meetings the requester attended are found
- Only returned text is quoted, and nothing is changed
The prompt
Use this prompt
Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.
**Objective:** For Zendesk ticket `{ticket-id}`, find what was said about it in Granola meetings in the last `{lookback-days}` days (default 14).
**Step 1: Read the ticket (Zendesk server)**
Call `zendesk-get-ticket` with `ticket-id` set to `{ticket-id}`. Note `subject`, `requester-name`, `requester-email`, `organization-name` and `created-date`. If it does not exist, stop.
**Step 2: Search transcripts (Granola server)**
Call `granola-get-transcript` with `text.contains` set to the organization name, then again with the most distinctive word or phrase from `subject`, and `note-created.from` set to the start of the lookback window. Also call `granola-get-attendee` with `email` set to `requester-email` to find meetings the requester attended.
**Step 3: Report**
Ticket summary, then a list of meetings (`note-title`, date) with the quoted `text` and `speaker` for each relevant hit. End with whether the ticket has been discussed internally, with the evidence.
**Rules & Guidelines:**
* `granola-get-transcript` and `granola-get-attendee` are on the Granola server; `zendesk-get-ticket` is on the Zendesk server.
* Read-only. Do NOT call `zendesk-update-ticket`, `zendesk-add-ticket-comment` or `zendesk-add-ticket`.
**Validation:**
* If no transcript matches, say none were found rather than inferring.
* Quote only text returned by the tools.Who it's for
One answer, three teams that use it
Support agents
See what was said about a ticket
Quoted lines with the speaker show what the team already discussed with or about the customer.
Was Zendesk ticket 51734 discussed in any meetings in the last 30 days?
Support team leads
Back up an escalation with evidence
A clear verdict and exact quotes help when a customer says it was already raised.
Find meeting evidence for the Contoso escalation in Zendesk ticket 48990 since 1 September.
Account managers
Know if a ticket came up in your calls
Meetings the requester attended are listed, so you know what they heard.
Did ticket 50211 from Fabrikam come up in any of my calls this month?
How it works
What PopdockAI does when you ask
You give a Zendesk ticket and a look-back period, and your AI assistant searches your Granola meetings for it. It says plainly when nothing is found.
01
Ask
You give a Zendesk ticket and how many days to look back.
02
Read
It reads the ticket for its subject, requester and organization.
03
Search
It looks through Granola transcripts and attendance for matches.
04
Report
You get the meetings with quoted lines and a clear verdict.
What PopdockAI provides
The tools behind the answer
Ready made tools for Granola and one secure connection to your AI tool. No code, no exports.
zendesk-get-ticket
granola-get-transcript
granola-get-attendee
This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.
The outcome
Exact quotes, not guesswork
Related use cases
More ways to put this data to work
One prompt template with infinite possibilities.
Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.
Join forward-thinking companies that are transforming their operations with intelligent, secure AI automation.

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