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Catch failed and stuck Geotab plan changes early
For Geotab operations teams who schedule device plan changes and need to know which ones did not happen.
On this page
Connector
Connect Geotab MyAdmin, pick your AI tool and paste the prompt.
The problem
Scheduled plan changes fail quietly
Scheduled device plan changes in MyAdmin can fail quietly or sit unprocessed for weeks. Unless someone reads the auto request history and checks each error, the customer finds out first.
Without PopdockAI
- Open the auto request history in MyAdmin
- Check each error and processed date
- Work out which ones are stuck
- Hear about it from the customer
With PopdockAI
- Auto requests in your window are read
- Each is classed as failed, stuck or done
- Failed and stuck ones are listed with their errors
- A next check is suggested for each, and nothing is changed
The prompt
Use this prompt
Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.
**Objective:** Review device-contract auto-requests made in the last {lookback-days} days (default 30), optionally only those with status {status}, and flag the ones that need attention.
**Step 1: Pull the requests**
Call `geotab-myadmin-get-device-contract-auto-request` with request-date.from = today minus {lookback-days} days and, if given, status = {status}.
**Step 2: Classify**
* Failed: the error column is not empty.
* Stuck: active, no processed date, and requested more than 7 days ago.
* Done: has a processed date and no error.
**Step 3: Report**
Counts per class and per status, then a table of Failed and Stuck requests: device serial, device plan, request date, requested by, reason, error. For each failed one, suggest the next check (usually `geotab-myadmin-get-device-contract` for the device's current plan).
**Rules & Guidelines:**
* This is a read-only job. Do NOT call any write tool: no `geotab-myadmin-change-device-billing-plan`, `geotab-myadmin-terminate-device-billing`, `geotab-myadmin-share-device`, `geotab-myadmin-update-device-contracts`, `geotab-myadmin-enroll-device-from-add-in`, `geotab-myadmin-unenroll-device-from-add-in` or any other action tool.
**Validation:**
* If nothing comes back, say there were no auto-requests in the window.Who it's for
One answer, three teams that use it
Reseller operations
Catch stuck requests every week
Requests active and unprocessed for over 7 days are listed, so you can chase them before the bill runs.
Which Geotab plan change requests have been stuck for more than a week?
Support specialists
Explain why a plan never changed
The error, requester and dates for a failed request give you the answer for the customer.
Show failed Geotab auto requests from the last 14 days with their errors.
Billing analysts
Make sure plans are right before month end
Counts by class and status tell you whether planned changes landed before billing closes.
Review Geotab device plan auto requests for the last 45 days and count failed, stuck and done.
How it works
What PopdockAI does when you ask
You choose how far back to look and optionally a status, and your AI assistant sorts the plan change requests. It only reads.
01
Ask
You choose how many days back to review.
02
Read
It pulls the auto-requests made in that window.
03
Sort
It classes each one as failed, stuck or done.
04
Report
You get counts and a table of the ones needing attention.
What PopdockAI provides
The tools behind the answer
Ready made tools for Geotab MyAdmin and one secure connection to your AI tool. No code, no exports.
geotab-myadmin-get-device-contract-auto-request
geotab-myadmin-get-device-contract
This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.
The outcome
Failed plan changes found before customers notice
Related use cases
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Ask your AI who enrolled or removed devices from Geotab add-ins over a date range and get totals by user and database.
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One prompt template with infinite possibilities.
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