Connectors

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Geotab MyAdmin

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Open a Geotab MyAdmin device support case
Write

Open Geotab device support cases with the details filled in

For support teams who raise Geotab MyAdmin helpdesk tickets about devices.

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Open a Geotab MyAdmin device support case
Open a Geotab support case for G9A1B2C3D4E5, it stopped reporting after a firmware update.
Here is the drafted ticket for G9A1B2C3D4E5. - Subject: GO9 stopped reporting after firmware update - Device: GO9, VIN 1FTFW1E50JFA00000, ProPlus - Database: contoso_fleet - Tried: power cycle, harness reseated Shall I open this ticket?
Geotab MyAdmin
Sample figures. Your results come from your own account.
geotab-myadmin-get-device-contract
geotab-myadmin-get-current-device-database
geotab-myadmin-lookup-device
geotab-myadmin-post-helpdesk-ticket
geotab-myadmin-post-helpdesk-comment
geotab-myadmin-patch-helpdesk-ticket
geotab-myadmin-post-helpdesk-attachment

On this page

The problem

The problem

The prompt

Who it's for

How it works

Tools used

Connector

Geotab MyAdmin

Geotab MyAdmin
Run it on your own Geotab MyAdmin data.

Connect Geotab MyAdmin, pick your AI tool and paste the prompt.

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The problem

Support asks for the device details again

Opening a Geotab support ticket means gathering the serial, VIN, plan, device type and database by hand, or support asks again. Updating an existing ticket means finding it and retyping the context.

Without PopdockAI

  • Look up the device contract and database
  • Copy serial, VIN, plan and type into a ticket
  • Write up the issue from scratch
  • Answer support's questions for the same details

With PopdockAI

  • Contract and database details are gathered for the device
  • A subject and body are drafted with every detail
  • You confirm or edit the draft first
  • One ticket or one comment is posted, with the id reported

The prompt

Use this prompt

Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.

Prompt
**Objective:** Raise issue {issue} for device {device-serial} with MyAdmin support, adding to ticket {ticket-id} if given. These tools change live MyAdmin data. Never call a write tool before the user has explicitly confirmed the exact values in this conversation.

**Step 1: Gather context**

Call `geotab-myadmin-get-device-contract` and `geotab-myadmin-get-current-device-database` with device-serial = {device-serial}. Optionally call `geotab-myadmin-lookup-device` with serial-no = {device-serial} for hardware detail.

**Step 2: Draft**

Draft a subject and body: the issue, serial, VIN, device type, plan, database, and what has been tried.

**Step 3: Confirm**

Show the draft and ask the user to confirm or edit.

**Step 4: Write, once**

* No {ticket-id}: call `geotab-myadmin-post-helpdesk-ticket` with ticket as a JSON object (subject, description, serial).
* With {ticket-id}: call `geotab-myadmin-post-helpdesk-comment` with ticket-id = {ticket-id} and the body as comment.

**Step 5: Report**

Report the result returned, including the ticket ID.

**Rules & Guidelines:**

* Do not close tickets here; `geotab-myadmin-patch-helpdesk-ticket` is only for an explicit close request.
* Do not attach files unless the user provides one; then use `geotab-myadmin-post-helpdesk-attachment`.

**Validation:**

* If the device is not found, ask whether to raise the ticket anyway.

Who it's for

One answer, three teams that use it

Support specialists

Open cases without copying details

The device details are pulled into the draft, so the case is complete the first time.

Open a Geotab support case for G9D2E3F4A5B6, it shows the wrong location since yesterday.

Fleet administrators

Report a device problem quickly

Describe the issue in your words and get a complete ticket drafted for review.

Raise a Geotab ticket for device G9E3F4A5B6C7, it will not power on after install.

Installers

Add updates to an open ticket

Add a comment to an existing ticket with the device context, without retyping it.

Add a comment to Geotab ticket 558812 for G9F4A5B6C7D8 saying we replaced the harness and it still drops out.

How it works

What PopdockAI does when you ask

You give the serial and describe the issue, and your AI assistant drafts the support case. Nothing is sent until you approve the draft.

01

Ask

You give the serial, the issue and any existing ticket.

Your AI tool

02

Gather

It reads the device contract and database details.

geotab-myadmin-get-device-contract
geotab-myadmin-get-current-device-database
geotab-myadmin-lookup-device

03

Confirm

You review or edit the drafted ticket.

No items found.

04

Submit

It opens the ticket or adds a comment and reports the ID.

Your AI tool

What PopdockAI provides

The tools behind the answer

Ready made tools for Geotab MyAdmin and one secure connection to your AI tool. No code, no exports.

get-data

geotab-myadmin-get-device-contract

Returns device contracts (device, plan, dates and termination status) from the Geotab MyAdmin connector. Filter by: purchase-order-number, database, start-date.to, start-date.from, device-plan, device-type, terminated, device-serial. Returns up to the requested number of records.
get-data

geotab-myadmin-get-current-device-database

Returns the MyGeotab database each device currently reports to, from the Geotab MyAdmin connector. Filter by: device-serial, database, vin. Returns up to the requested number of records.
get-data

geotab-myadmin-lookup-device

Look up device in Geotab MyAdmin (runs the LookupDevice method). Inputs: serial-no. Writes to live Geotab MyAdmin data. Note: the MyAdmin write actions are generated from the MyAdmin API schema and have not yet been tested against a live account.
run-action

geotab-myadmin-post-helpdesk-ticket

Create helpdesk ticket in Geotab MyAdmin (runs the PostHelpdeskTicket method). Inputs: ticket. Writes to live Geotab MyAdmin data. Note: the MyAdmin write actions are generated from the MyAdmin API schema and have not yet been tested against a live account.
run-action

geotab-myadmin-post-helpdesk-comment

Add helpdesk comment in Geotab MyAdmin (runs the PostHelpdeskComment method). Inputs: ticket-id, comment. Writes to live Geotab MyAdmin data. Note: the MyAdmin write actions are generated from the MyAdmin API schema and have not yet been tested against a live account.
run-action

geotab-myadmin-patch-helpdesk-ticket

Update helpdesk ticket in Geotab MyAdmin (runs the PatchHelpdeskTicket method). Inputs: ticket-diff, close-ticket, ticket-id. Writes to live Geotab MyAdmin data. Note: the MyAdmin write actions are generated from the MyAdmin API schema and have not yet been tested against a live account.
run-action

geotab-myadmin-post-helpdesk-attachment

Add helpdesk attachment in Geotab MyAdmin (runs the PostHelpdeskAttachment method). Inputs: ticket-id, attachment. Writes to live Geotab MyAdmin data. Note: the MyAdmin write actions are generated from the MyAdmin API schema and have not yet been tested against a live account.
Read only.Nothing in Geotab MyAdmin Changes

This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.

How Popdock AI secures your data

The outcome

Support cases that arrive complete

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Related use cases

More ways to put this data to work

All Ramp use cases

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