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Open Geotab device support cases with the details filled in
For support teams who raise Geotab MyAdmin helpdesk tickets about devices.
On this page
Connector
Connect Geotab MyAdmin, pick your AI tool and paste the prompt.
The problem
Support asks for the device details again
Opening a Geotab support ticket means gathering the serial, VIN, plan, device type and database by hand, or support asks again. Updating an existing ticket means finding it and retyping the context.
Without PopdockAI
- Look up the device contract and database
- Copy serial, VIN, plan and type into a ticket
- Write up the issue from scratch
- Answer support's questions for the same details
With PopdockAI
- Contract and database details are gathered for the device
- A subject and body are drafted with every detail
- You confirm or edit the draft first
- One ticket or one comment is posted, with the id reported
The prompt
Use this prompt
Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.
**Objective:** Raise issue {issue} for device {device-serial} with MyAdmin support, adding to ticket {ticket-id} if given. These tools change live MyAdmin data. Never call a write tool before the user has explicitly confirmed the exact values in this conversation.
**Step 1: Gather context**
Call `geotab-myadmin-get-device-contract` and `geotab-myadmin-get-current-device-database` with device-serial = {device-serial}. Optionally call `geotab-myadmin-lookup-device` with serial-no = {device-serial} for hardware detail.
**Step 2: Draft**
Draft a subject and body: the issue, serial, VIN, device type, plan, database, and what has been tried.
**Step 3: Confirm**
Show the draft and ask the user to confirm or edit.
**Step 4: Write, once**
* No {ticket-id}: call `geotab-myadmin-post-helpdesk-ticket` with ticket as a JSON object (subject, description, serial).
* With {ticket-id}: call `geotab-myadmin-post-helpdesk-comment` with ticket-id = {ticket-id} and the body as comment.
**Step 5: Report**
Report the result returned, including the ticket ID.
**Rules & Guidelines:**
* Do not close tickets here; `geotab-myadmin-patch-helpdesk-ticket` is only for an explicit close request.
* Do not attach files unless the user provides one; then use `geotab-myadmin-post-helpdesk-attachment`.
**Validation:**
* If the device is not found, ask whether to raise the ticket anyway.Who it's for
One answer, three teams that use it
Support specialists
Open cases without copying details
The device details are pulled into the draft, so the case is complete the first time.
Open a Geotab support case for G9D2E3F4A5B6, it shows the wrong location since yesterday.
Fleet administrators
Report a device problem quickly
Describe the issue in your words and get a complete ticket drafted for review.
Raise a Geotab ticket for device G9E3F4A5B6C7, it will not power on after install.
Installers
Add updates to an open ticket
Add a comment to an existing ticket with the device context, without retyping it.
Add a comment to Geotab ticket 558812 for G9F4A5B6C7D8 saying we replaced the harness and it still drops out.
How it works
What PopdockAI does when you ask
You give the serial and describe the issue, and your AI assistant drafts the support case. Nothing is sent until you approve the draft.
01
Ask
You give the serial, the issue and any existing ticket.
02
Gather
It reads the device contract and database details.
03
Confirm
You review or edit the drafted ticket.
04
Submit
It opens the ticket or adds a comment and reports the ID.
What PopdockAI provides
The tools behind the answer
Ready made tools for Geotab MyAdmin and one secure connection to your AI tool. No code, no exports.
geotab-myadmin-get-device-contract
geotab-myadmin-get-current-device-database
geotab-myadmin-lookup-device
geotab-myadmin-post-helpdesk-ticket
geotab-myadmin-post-helpdesk-comment
geotab-myadmin-patch-helpdesk-ticket
geotab-myadmin-post-helpdesk-attachment
This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.
The outcome
Support cases that arrive complete
Related use cases
More ways to put this data to work
One prompt template with infinite possibilities.
Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.
Join forward-thinking companies that are transforming their operations with intelligent, secure AI automation.

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