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Compare the customer and end user on a 2Checkout subscription
For support teams who chase renewal email problems, by giving their AI assistant a 2Checkout subscription reference to check.
On this page
Connector
Connect 2Checkout, pick your AI tool and paste the prompt.
The problem
Renewal emails reaching the wrong person
On a 2Checkout subscription the customer and the end user can hold separate contact details. When they disagree, renewal emails reach the wrong person, and the mismatch is found only by opening each record.
Without PopdockAI
- Open the subscription's customer record
- Open the end user record separately
- Compare contact fields side by side
- Guess which details are right
With PopdockAI
- Customer, end user and additional information read
- Email, name, company, location and phone compared
- Conflicts marked with a suggested owner for each
- Stops if either record is missing, nothing updated
The prompt
Use this prompt
Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.
**Objective:** Compare the customer and the end user on subscription `{subscription-reference}`.
**Step 1: Fetch both**
Call `2checkout-get-subscriptioncustomer` and `2checkout-get-subscriptionenduser`, each with `subscription-reference` set to `{subscription-reference}`. Also call `2checkout-get-subscriptionadditionalinformation` with the same filter.
**Step 2: Compare**
Compare email, first-name, last-name, company, country-code, city and phone. Treat case and spacing differences as matches.
**Step 3: Report**
A side-by-side table, conflicts marked, the additional information entries, and a suggested owner for each conflict. Suggest only; do not update anything.
**Rules & Guidelines:**
* This prompt is read-only. Never call a tool that adds, updates, deletes, cancels, refunds, enables, disables or otherwise changes 2Checkout data; only tools whose names start with 2checkout-get- may be called.
* Filters are exact or `.contains` matches and results are capped by `max-records`. If a result set looks cut off, say so and narrow the filter instead of guessing.
* Report only what the tools returned; do not invent values no tool exposed.
**Validation:**
* If either record is missing, say which one and stop comparing.Who it's for
One answer, three teams that use it
Support agents
Explain why the wrong person got the email
See which record holds which address when a customer says the renewal notice went elsewhere.
Who gets renewal emails on 2Checkout subscription SUB-3310, the customer or the end user?
Billing specialists
Clean up conflicting contact details
Conflicts are marked field by field so you know what to correct.
Show conflicts between customer and end user on 2Checkout subscription SUB-4402.
Customer success managers
Know who really uses the subscription
See the end user and company next to the buyer before a renewal conversation.
Compare buyer and end user details on 2Checkout subscription SUB-5120 for Contoso.
How it works
What PopdockAI does when you ask
You give a subscription reference and your AI assistant compares the customer and end user on it. Suggested owners are offered as suggestions only.
01
Ask
You give the subscription reference.
02
Fetch
It reads the customer, end user and additional information for that subscription.
03
Compare
It checks email, name, company, country, city and phone, ignoring case and spacing.
04
Report
It shows a side by side table with conflicts marked and a suggested owner for each.
What PopdockAI provides
The tools behind the answer
Ready made tools for 2Checkout and one secure connection to your AI tool. No code, no exports.
2checkout-get-subscriptioncustomer
2checkout-get-subscriptionenduser
2checkout-get-subscriptionadditionalinformation
This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.
The outcome
Renewal emails go to the right person
Related use cases
More ways to put this data to work
One prompt template with infinite possibilities.
Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.
Join forward-thinking companies that are transforming their operations with intelligent, secure AI automation.

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