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Fix, ignore or reopen Bugsnag errors deliberately
For engineers who want to resolve a Bugsnag error with exactly one confirmed action, and the result checked, by asking their AI.
On this page
Connector
Connect BugSnag, pick your AI tool and paste the prompt.
The problem
One click closes the wrong error
Marking an error fixed, ignored, discarded or reopened takes one click in Bugsnag, which is how the wrong error gets closed. Discarding also drops every future occurrence, and a mistake is not always noticed until users complain.
Without PopdockAI
- Find the error among similar ones
- Pick fixed, ignored, discarded or reopened
- Discard by mistake and lose future occurrences
- Assume the change took without checking
With PopdockAI
- The error's details and the one action are shown first
- Unclear requests stop rather than guess
- Discarding needs an explicit yes after a warning
- The new status is read back and reported
The prompt
Use this prompt
Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.
**Objective:** Apply the resolution `{resolution}` to the Bugsnag error `{error-id}` in project `{project-name}`, after confirming it is the right error and the right action. This prompt changes data.
**Step 1: Resolve the project id**
Call `bugsnag-get-project` with `name` set to `{project-name}` and keep its `project-id`. The write tools need the id, and `bugsnag-get-error` does not return one, so this step cannot be skipped. If more than one project matches, list them and stop.
**Step 2: Confirm the error**
Call `bugsnag-get-error` with `error-id` set to `{error-id}`. Show the user the error class, message, severity, status, users affected, events and last seen date, and state which action you are about to take. Wait for the user to confirm before writing anything.
**Step 3: Apply exactly one action**
Map `{resolution}` to a single call, passing the `project-id` from Step 1 and `error-id` `{error-id}`:
* fix, fixed or resolved: `bugsnag-fix-error`
* ignore or snooze: `bugsnag-ignore-error`
* discard: `bugsnag-discard-error`
* reopen or open: `bugsnag-open-error`
If `{resolution}` does not clearly map to one of those four, say so and stop without calling anything.
**Step 4: Confirm the result**
Call `bugsnag-get-error` again for `{error-id}` and report the status it now holds. If it is unchanged, say the write did not take effect rather than assuming it did.
**Rules & Guidelines:**
* Exactly one write call, and only after the user has confirmed. Never chain two resolutions.
* `bugsnag-discard-error` drops future occurrences as well as the current record. Warn the user of that before discarding and require an explicit yes.
* Do not call `bugsnag-update-error-severity`, `bugsnag-assign-error`, `bugsnag-update-project` or any project tool from this prompt.
**Validation:**
* If the error is already in the requested state, say so and make no call.
* If the project or the error cannot be resolved, stop before Step 3. Never write with a guessed id.Who it's for
One answer, three teams that use it
Developers
Close errors after a fix ships
Mark the right error fixed and see its new status, without clicking through Bugsnag.
Mark the PaymentTimeout error in the Fabrikam Checkout project as fixed.
On call engineers
Quiet known noise safely
Ignore a noisy error knowing exactly which one is being changed.
Ignore the ResizeObserver warning in the Contoso Storefront Bugsnag project.
Tech leads
Reopen errors that came back
Reopen an error and confirm the status changed.
Reopen the SessionExpired error in the Northwind Web project.
How it works
What PopdockAI does when you ask
You name the error and resolution, and your AI assistant shows exactly what it will do in Bugsnag. Nothing changes until you confirm, and the result is checked afterwards.
01
Ask
You give the error, the project and the resolution.
02
Show
It shows the error's details and the single action it maps to.
03
Confirm
You say yes, with an explicit yes required to discard.
04
Apply
It applies the action and reads back the new status.
What PopdockAI provides
The tools behind the answer
Ready made tools for BugSnag and one secure connection to your AI tool. No code, no exports.
bugsnag-get-project
bugsnag-get-error
bugsnag-fix-error
bugsnag-ignore-error
bugsnag-discard-error
bugsnag-open-error
This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.
The outcome
Errors resolved deliberately, result confirmed
Related use cases
More ways to put this data to work
One prompt template with infinite possibilities.
Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.
Join forward-thinking companies that are transforming their operations with intelligent, secure AI automation.

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