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Raise a Geotab RMA for several devices in one request
For Geotab operations teams who return or repair devices through MyAdmin.
On this page
Connector
Connect Geotab MyAdmin, pick your AI tool and paste the prompt.
The problem
Returned devices keep billing
Returning Geotab devices means checking each serial, choosing the RMA type and ship to contact, and entering items and reasons line by line. Mistakes mean a rejected RMA, and returned devices keep billing unless someone terminates them.
Without PopdockAI
- Check each serial in MyAdmin
- Choose the RMA type and ship to contact
- Enter items, quantities and reasons line by line
- Forget that billing continues
With PopdockAI
- Each device contract is read and unknown serials are skipped
- Account, devices, reason, type and ship to are shown first
- One RMA is created for all devices after you confirm
- A reminder says billing continues until devices are terminated
The prompt
Use this prompt
Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.
**Objective:** Create an RMA for device(s) {device-serials} for reason {reason}, RMA type {rma-type-id}, shipping to contact {ship-to-id}. These tools change live MyAdmin data. Never call a write tool before the user has explicitly confirmed the exact values in this conversation.
**Step 1: Check the devices**
For each serial, call `geotab-myadmin-get-device-contract` with device-serial = the serial. Note account, plan and terminated flag; skip any not found.
**Step 2: Confirm**
Show account, serials, reason, RMA type and ship-to. Ask the user to confirm.
**Step 3: Create, once**
Call `geotab-myadmin-create-rma-request` with account, rma-type-id = {rma-type-id}, ship-to-id = {ship-to-id}, items-for-repair as a JSON array of serials, quantities-for-repair as a JSON array of 1s, reasons-for-repair as a JSON array of {reason} per item.
**Step 4: Report**
Report the result returned. Remind the user that billing continues until the device is terminated (see the `terminate-device-billing` prompt).
**Rules & Guidelines:**
* One RMA call for all serials.
**Validation:**
* If no serial is found, stop without writing.Who it's for
One answer, three teams that use it
Reseller operations
Return several devices at once
One RMA covers all the devices, with unknown serials skipped instead of rejected.
Create an RMA for G9D8E9F1A2B3, G9E9F1A2B3C4 and G9F1A2B3C4D5, reason water damage, type 1, ship to contact 920.
Support specialists
Raise an RMA from a support call
Turn a faulty device into a return request without leaving the conversation.
Raise an RMA for Geotab device G9A2B3C4D5E7, no cellular connection, type 2, ship to contact 881.
Billing teams
Remember to stop billing
The reminder that billing continues helps you terminate returned devices on time.
Create an RMA for G9B3C4D5E7F8, reason faulty GPS, type 2, ship to contact 455, and remind me about billing.
How it works
What PopdockAI does when you ask
You give the serials, reason, RMA type and ship to contact, and your AI assistant checks each device. Nothing is created until you confirm.
01
Ask
You give the serials, reason, RMA type and ship-to.
02
Check
It reads each device contract and skips unknown serials.
03
Confirm
You review the RMA details and say yes.
04
Create
It creates one RMA and reports the result.
What PopdockAI provides
The tools behind the answer
Ready made tools for Geotab MyAdmin and one secure connection to your AI tool. No code, no exports.
geotab-myadmin-get-device-contract
geotab-myadmin-create-rma-request
This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.
The outcome
Returns raised in one confirmed request
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