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Review Stripe disputes with 2Checkout customer context
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Cross-Connector

Review Stripe disputes with 2Checkout subscription context

For support teams who give their AI assistant a customer email and ask for disputes, charges and the matching 2Checkout subscriptions.

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Review Stripe disputes with 2Checkout customer context
Pull up the Stripe disputes for dana@northwindtraders.com and show me her 2Checkout subscriptions too.
Dana Whitfield has 2 Stripe disputes, 1 due within 7 days. - DP-4410: fraudulent, 240.00 USD, needs response, due in 3 days - DP-4388: product not received, 90.00 USD, under review - Charge for DP-4410: created 1 October, not refunded - 2Checkout: Pro Support active, expires 20 January Shall I show the second charge in full?
Stripe
Sample figures. Your results come from your own account.
stripe-get-customer
stripe-get-dispute
stripe-get-charge
2checkout-get-customer
2checkout-get-subscription

On this page

The problem

The problem

The prompt

Who it's for

How it works

Tools used

Connector

Stripe

Stripe
Run it on your own Stripe data.

Connect Stripe, pick your AI tool and paste the prompt.

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The problem

A dispute without the subscription behind it

Dispute reviewers piece a customer's history together from two systems. A Stripe dispute shows the charge but not the subscription behind it, and with response deadlines running it is easy to miss a due date.

Without PopdockAI

  • Find the customer and their disputes in Stripe
  • Open the charge behind each
  • Search 2Checkout for their subscriptions
  • Lose track of which deadline is next

With PopdockAI

  • The Stripe customer is found, stopping if the match is unclear
  • Disputes are listed with reason, amount, status and due date
  • The charge behind each is read
  • Their 2Checkout subscriptions are added and near deadlines highlighted, read-only

The prompt

Use this prompt

Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.

Prompt
**Objective:** For the customer with email `{email}`, list their Stripe disputes and the charges behind them, and add their 2Checkout customer and subscription context so a reviewer can see the whole relationship.

**Step 1: Stripe customer and disputes**

Call `stripe-get-customer` (stripe server) with `email` set to `{email}`; take customer-id. If there is no match or more than one, report that and stop. Then call `stripe-get-dispute` (stripe server) with `customer-id`. Keep dispute-id, charge-id, amount, reason, status, details-due-by.

**Step 2: Charges**

For each dispute call `stripe-get-charge` (stripe server) with `charge-id`. Keep amount, created, description, refunded, amount-refunded.

**Step 3: 2Checkout context**

Call `2checkout-get-customer` (2checkout server) with `email` set to `{email}`, then `2checkout-get-subscription` (2checkout server) with `end-user-email` set to `{email}`. Keep customer-reference, subscription-reference, product-name, status, expiration-date.

**Step 4: Report**

Per dispute: dispute-id, reason, amount, status, due date, the charge it concerns, then below it the 2Checkout subscriptions. Highlight disputes due within 7 days.

**Rules & Guidelines:**

* `2checkout-*` tools are on the 2checkout server; `stripe-*` tools are on the stripe server. Both servers must be connected.
* This prompt is read-only. Never call any 2checkout write tool (any `2checkout-*` tool that adds, updates, cancels, refunds, disables, extends or deletes, such as `2checkout-order-refund`, `2checkout-subscription-disable`, `2checkout-customer-update`).
* Stripe tools here are reads only. Do not guess values; report only what the tools return.

**Validation:**

* If the customer has no disputes, say so and stop after Step 1.
* If 2Checkout has no matching customer, report the Stripe findings and note the absence.

Who it's for

One answer, three teams that use it

Disputes specialists

Build a response with full context

Subscription history next to each dispute helps you show the customer was using the service.

Pull the Stripe disputes for sam@fabrikam.com with their 2Checkout subscriptions.

Support team leads

Catch deadlines due this week

Disputes due within 7 days are highlighted, so nothing lapses.

Does priya@contoso.com have any Stripe disputes due in the next 7 days?

Billing specialists

Understand why a customer disputed

Reason and charge sit beside the subscription, so the cause is easier to see.

Why did accounts@northwindtraders.com dispute their Stripe charges, and what subscriptions do they have in 2Checkout?

How it works

What PopdockAI does when you ask

You give a customer email, and your AI assistant puts their Stripe disputes next to their 2Checkout subscriptions. It only reads and notes when there is no 2Checkout match.

01

Ask

You give a customer email.

Your AI tool

02

Disputes

It finds the Stripe customer and lists their disputes, stopping if the match is unclear.

stripe-get-customer
stripe-get-dispute

03

Charges

It reads the charge behind each dispute.

stripe-get-charge

04

Context

It adds the 2Checkout customer and subscriptions and highlights disputes due within 7 days.

Your AI tool

What PopdockAI provides

The tools behind the answer

Ready made tools for Stripe and one secure connection to your AI tool. No code, no exports.

get-data

stripe-get-customer

Returns customer records (name, email, balance, delinquency, address) from Stripe.
get-data

stripe-get-dispute

Returns disputes (charge, amount, reason, status, evidence due date) from Stripe.
get-data

stripe-get-charge

Returns charges (amount, status, refunds, customer, card used) from Stripe.
get-data

2checkout-get-customer

Returns customers records from the 2Checkout connector (read-only). Accepts the filters defined on the tool, such as record identifiers, status and dates, and returns the matching rows.
get-data

2checkout-get-subscription

Returns subscriptions records from the 2Checkout connector (read-only). Accepts the filters defined on the tool, such as record identifiers, status and dates, and returns the matching rows.
Read only.Nothing in Stripe Changes

This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.

How Popdock AI secures your data

The outcome

Disputes with full context, urgent ones highlighted

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Related use cases

More ways to put this data to work

All Ramp use cases

One prompt template with infinite possibilities.

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Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.

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