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Find the Shopify payments that never recovered
For finance and ecommerce teams who want failed Shopify payments sorted into recovered and unrecovered, by asking their AI assistant.
On this page
Connector
Connect Shopify, pick your AI tool and paste the prompt.
The problem
Failed payments hide orders that shipped unpaid
Failed payments in Shopify are scattered across individual orders, and the real question is which of them never recovered. Checking each order for a later charge takes time, and an order that shipped without being paid can slip through.
Without PopdockAI
- Search transactions for failed and errored charges
- Open each order to look for a later success
- Check whether unpaid orders already shipped
- Guess at patterns by gateway or card
With PopdockAI
- Every failed and errored payment in the period is collected
- Each order is checked for a later successful charge or paid status
- Unrecovered orders that already shipped come first
- Patterns by gateway, error and card are shown, read-only
The prompt
Use this prompt
Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.
**Objective:** Report every failed or errored payment transaction in the last `{lookback-days}` days (default 7), explain the patterns, and show which of those orders are still unpaid. Gateway filter: `{gateway}` (default all gateways).
**Step 1: Pull the failures**
Call `shopify-get-transaction` filtered by `processed-at.from` (today minus the lookback) and `status` set to the failure value the tool's schema lists; call it again for the error value. If `{gateway}` is given, also filter by `gateway`. Keep order-id, order-number, kind, gateway, error-code, card-payment-company, shop-amount, customer-name and processed-at.
**Step 2: Check whether each order recovered**
For each distinct order-id, call `shopify-get-order` filtered by `order-id` and note financial-status, total-outstanding, fulfillment-status and cancelled-at. Then call `shopify-get-transaction` filtered by `order-id` and check for a later successful transaction of the same kind.
* Recovered: a later successful sale or capture, or financial status now paid.
* Unrecovered: still unpaid, partially paid, or total-outstanding above zero.
* Unrecovered but fulfilled: goods shipped without payment; list these first.
**Step 3: Report**
* Totals: failed transactions, distinct orders, value failed, value unrecovered
* Patterns: counts by gateway, by error-code and by card company, with the top error codes explained in plain language where the code is self-explanatory
* Action list: unrecovered orders as a table of order number, customer, amount outstanding, error-code, fulfillment status, days since failure
**Rules & Guidelines:**
* This prompt is read-only. Do not call `shopify-update-order`, `shopify-update-customer` or any other add or update tool.
* Do not diagnose a gateway outage from a handful of failures. Call it a pattern only when one gateway or error-code accounts for most failures on the same day.
* Report amounts in the currency returned. Do not convert.
**Validation:**
* If there are no failed or errored transactions, say so and stop.
* If `{gateway}` matches nothing, rerun without it and list the gateway names that appear.Who it's for
One answer, three teams that use it
Accounts receivable
Chase only what never recovered
Recovered charges are set aside, so your action list holds only orders still unpaid.
Which failed Shopify payments in the last 30 days never recovered?
Finance managers
Catch goods shipped without payment
Unrecovered orders that were already fulfilled come first, because they are money out the door.
Show unpaid Shopify orders from this month that shipped after a failed payment.
Ecommerce managers
Spot a gateway problem early
Patterns by gateway and error code show when failures come from one provider rather than customers.
Are failed Shopify payments this week concentrated on one gateway or error code?
How it works
What PopdockAI does when you ask
You name a lookback period, and your AI assistant sorts failed Shopify payments into recovered and unrecovered. It only reads and calls something a pattern only when the data supports it.
01
Ask
You name a lookback period and optionally a gateway.
02
Collect
It reads every failed and errored payment transaction.
03
Check
It sorts orders into recovered, unrecovered, or unrecovered but fulfilled.
04
Report
You get totals, patterns and an action list of unpaid orders.
What PopdockAI provides
The tools behind the answer
Ready made tools for Shopify and one secure connection to your AI tool. No code, no exports.
shopify-get-transaction
shopify-get-order
This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.
The outcome
Chase the unpaid orders that matter first
Related use cases
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One prompt template with infinite possibilities.
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