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Check which Shopify refunds come with Freshdesk complaints
For operations teams who ask their AI assistant whether refunded Shopify customers also raised Freshdesk tickets.
On this page
Connector
Connect Shopify, pick your AI tool and paste the prompt.
The problem
Refunds and complaints are never seen together
Refunds are reviewed in Shopify one at a time, with no sign of whether the customer also complained to support. Repeat refunds and open complaints sit in a help desk nobody checks, so product or fulfilment patterns go unnoticed.
Without PopdockAI
- Review Shopify refunds one at a time
- Search Freshdesk for each customer's tickets
- Check satisfaction ratings by hand
- Miss customers who refund again and again
With PopdockAI
- Recent Shopify refunds are listed, up to 25
- Each customer's Freshdesk tickets and ratings are checked by email
- Refunds are grouped by open, resolved or no complaint
- Repeat refunders are called out, and nothing is changed
The prompt
Use this prompt
Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.
**Objective:** List Shopify refunds from the last `{lookback-days}` days (default 30) with at least `{min-refund-amount}` in total adjustments (default 0), and show the Freshdesk support history behind each.
**Step 1: Refunds (Shopify server)**
Call `shopify-get-refund` with `created-at.from` at the lookback date and `total-adjustments.min` set to `{min-refund-amount}`. Keep `refund-id`, `order-name`, `customer-email`, `total-adjustments`, `note`.
**Step 2: Support history (Freshdesk server)**
For each distinct `customer-email`, call `freshdesk-get-tickets` with `requester-email` set to it and `created-at.from` at the lookback date. For any ticket found, call `freshdesk-get-satisfaction-ratings` with `ticket-id`.
**Step 3: Report**
A table of refunds with columns: order, email, amount, refund note, tickets found (count and subjects), lowest rating. Group the rows into "refund with open complaint", "refund with resolved complaint" and "refund with no ticket". Finish with any repeat refund customers.
**Rules & Guidelines:**
* `shopify-get-refund` is on the Shopify server; `freshdesk-get-tickets` and `freshdesk-get-satisfaction-ratings` are on the Freshdesk server.
* Read-only. Do not call any add, update, delete or reply tool on either server.
* Cap at 25 refunds; say so if more exist.
**Validation:**
* Refunds without a `customer-email` go in a separate "no email" list; do not guess.
* No refunds in the window means say so and stop.Who it's for
One answer, three teams that use it
Operations managers
Find the problems behind refunds
Refunds with complaints point to product or fulfilment issues worth fixing.
List Shopify refunds from the last 14 days and whether those customers opened Freshdesk tickets.
Support team leads
Close open complaints after refunds
Refunds with a still open complaint are grouped, so agents can follow up and close them.
Which refunded Shopify customers still have open Freshdesk tickets?
Customer experience managers
Spot customers who refund repeatedly
Repeat refunders are called out with their tickets and ratings, so you can look for a pattern.
Show Shopify refunds over 100 this month, grouped by Freshdesk complaint status, with repeat refunders.
How it works
What PopdockAI does when you ask
You set a lookback window, and your AI assistant checks each refunded customer in Freshdesk. It only reads and never matches refunds without an email by guess.
01
Ask
You set a lookback window and an optional minimum refund amount.
02
List
It reads the recent Shopify refunds, up to 25.
03
Check
It looks up each customer's Freshdesk tickets and satisfaction ratings by email.
04
Report
You get refunds grouped by complaint status and the repeat refund customers.
What PopdockAI provides
The tools behind the answer
Ready made tools for Shopify and one secure connection to your AI tool. No code, no exports.
shopify-get-refund
freshdesk-get-tickets
freshdesk-get-satisfaction-ratings
This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.
The outcome
Which refunds come with complaints, in one report
Related use cases
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One prompt template with infinite possibilities.
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