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Check whether a 2Checkout order was invoiced and paid in Intacct
For finance teams who give their AI assistant a billing name and ask whether a 2Checkout order reached an Intacct invoice and payment.
On this page
Connector
Connect 2Checkout, pick your AI tool and paste the prompt.
The problem
Disputed payments and the wrong customer
When a customer disputes a payment, staff search 2Checkout for the order, then Intacct for the invoice and receipt. Matching the wrong customer is common, and it is hard to say if the order was invoiced or paid.
Without PopdockAI
- Search 2Checkout for the order
- Find the customer in Intacct by name
- Look for the invoice and the payment
- Match the wrong customer
With PopdockAI
- Order found, stopping if several match
- Intacct customer matched, never guessed
- Invoice near the order date and AR payment read
- A clear verdict, both systems read only
The prompt
Use this prompt
Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.
**Objective:** Trace the 2Checkout order for `{billing-last-name}` (optionally narrowed by `{order-reference}`, the 2Checkout external reference) into Intacct and report whether it was invoiced and paid.
**Step 1: Find the order in 2Checkout**
Call `2checkout-get-order` (2Checkout server) with `billing-last-name`, and `external-reference` when `{order-reference}` is given. If more than one order matches, list them (reference-number, order-date, status, gross-discounted-price, currency) and stop to ask which one. Keep `reference-number`, `gross-discounted-price`, `currency`, `order-date` and `status`.
**Step 2: Find the customer and invoice in Intacct**
Call `intacct-get-customer` (Intacct server) with `customer-name.contains` set to the billing last name and note the `customer-id`. Then call `intacct-get-invoice` with that `customer-id`, `invoice-date.from` 7 days before the order date and `invoice-date.to` 60 days after. Prefer the invoice whose `reference-number` contains the 2Checkout reference-number, otherwise whose `total-amount` equals the order amount.
**Step 3: Find the payment**
Call `intacct-get-ar-payment` with the same `customer-id`, `receipt-date.from` set to the order date, and amount filters around the order amount. Note `total-paid`, `date-fully-paid` and `state` on the invoice.
**Step 4: Report**
Order summary, matched customer, matched invoice (number, amount, `total-due`), matched payment (date, amount, method), and a verdict: Paid, Invoiced and unpaid, Not invoiced, or Customer not found in Intacct.
**Rules & Guidelines:**
* `2checkout-get-order` is on the 2Checkout server; `intacct-get-customer`, `intacct-get-invoice` and `intacct-get-ar-payment` are on the Intacct server.
* Read-only. Do not call `2checkout-order-refund`, `2checkout-order-cancel`, `intacct-create-order-entry-document` or any other write tool.
**Validation:**
* If no 2Checkout order matches, say so and stop.
* If no Intacct customer matches, report Customer not found in Intacct and stop; do not guess a customer.
* If currencies differ between order and invoice, report both and flag it.Who it's for
One answer, three teams that use it
Accounts receivable
Settle payment disputes with facts
Get Paid, Invoiced and unpaid, Not invoiced or Customer not found in one answer.
Was the 2Checkout order for buyer Okafor paid in Intacct?
Support agents
Answer a customer who says they paid
See the payment date and amount before you reply.
Customer Nguyen says they paid order NWT-90021. Check 2Checkout and Intacct.
Controllers
Find orders never invoiced
Not invoiced verdicts point to gaps in the billing process.
Was the 2Checkout order for Patel ever invoiced in Intacct?
How it works
What PopdockAI does when you ask
You give a billing last name and optional reference, and your AI assistant traces the order into Intacct. It stops rather than guessing when the customer or order is unclear.
01
Ask
You give a billing last name and optionally the order reference.
02
Order
It finds the 2Checkout order and stops to ask if several match.
03
Match
It finds the Intacct customer and the invoice near the order date, then the payment.
04
Verdict
You get the matches and Paid, Invoiced and unpaid, Not invoiced or Customer not found.
What PopdockAI provides
The tools behind the answer
Ready made tools for 2Checkout and one secure connection to your AI tool. No code, no exports.
2checkout-get-order
sage-intacct-get-customer
sage-intacct-get-invoice
sage-intacct-get-ar-payment
This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.
The outcome
A clear answer on whether an order was paid
Related use cases
More ways to put this data to work
One prompt template with infinite possibilities.
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