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BigCommerce customer orders and Dynamics 365 Business Central balance
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Cross-Connector

Answer billing questions from BigCommerce and Business Central

For support teams who want a customer's store orders and Business Central balance in one answer, just by asking their AI assistant.

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BigCommerce customer orders and Dynamics 365 Business Central balance
For dana@northwindtraders.com, show recent BigCommerce orders and what she owes in Business Central.
Dana Whitfield has 4 orders in the last 90 days totalling 1,260.00, and 640.00 outstanding in Business Central. - Business Central customer: C10230, balance due 640.00, credit limit 2,000.00 - Open invoices: 2, oldest due 2026-09-30 - Linked order: ORD-10455 matches invoice SI-1042 - Flag: ORD-10455 is paid in BigCommerce but its invoice is still open Want the full invoice list?
BigCommerce
Sample figures. Your results come from your own account.
bigcommerce-get-customer
bigcommerce-get-order

On this page

The problem

The problem

The prompt

Who it's for

How it works

Tools used

Connector

BigCommerce

BigCommerce
Run it on your own BigCommerce data.

Connect BigCommerce, pick your AI tool and paste the prompt.

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The problem

Store payment status and ERP balance tell different stories

A support agent answering a billing question checks orders in BigCommerce and the balance in Business Central separately. Payment status in the store and the remaining amount in the ERP can disagree, and it is easy to infer one from the other.

Without PopdockAI

  • Look up recent orders in BigCommerce
  • Find the customer again in Business Central
  • Match invoices to orders by number by hand
  • Assume a paid order means a paid invoice

With PopdockAI

  • Recent orders are read from BigCommerce
  • Balance, credit limit and open posted invoices come from Business Central
  • Invoices are linked to orders only where numbers match
  • Store status and ERP amounts stay separate, and nothing is changed

The prompt

Use this prompt

Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.

Prompt
**Objective:** For the customer with email `{email}`, show recent BigCommerce orders and what they currently owe in Business Central, looking back `{lookback-days}` days (default 90) in Business Central company `{company}` (omit when the tenant has one company).

**Step 1: Identify the customer in BigCommerce**

Call `bigcommerce-get-customer` with `email` = `{email}`. If none or several match, say so and stop. Then call `bigcommerce-get-order` with `customer-id` = that customer's `id` and `date-created.from` = today minus `{lookback-days}` days.

**Step 2: Find the receivables in Business Central**

Call `business-central-get-customer` with `email` = `{email}`. If none matches, report that the customer has no Business Central account and skip to Step 4. If several match, list them and stop. Take its `customer-number` and call `business-central-get-posted-sales-invoice` with `sell-to-customer-number` = that number and `remaining-amount.min` = 0.01.

**Step 3: Link orders to invoices**

For each open invoice, note whether its `external-document-number` or `order-number` equals one of the BigCommerce order ids.

**Step 4: Report**

* Customer: name, email, Business Central customer-number, `balance`, `balance-due`, `credit-limit`.
* BigCommerce orders in the window: id, date, status, total-including-tax, payment-status.
* Open Business Central invoices: invoice-number, due-date, remaining-amount, linked order id if any.
* One-line summary: total ordered, total outstanding, any order whose payment-status is paid but whose invoice is still open.

**Rules & Guidelines:**

* Tools whose names start with bigcommerce-  are on the bigcommerce server; tools whose names start with business-central-  are on the business-central server. Both must be connected.
* Read-only: do not call any `-add`, `-update`, `-delete`, `-create` tool on either server.

**Validation:**

* If balance-due is greater than credit-limit and credit-limit is above zero, flag it.
* Do not infer payment from order status alone; use payment-status for BigCommerce and remaining-amount for Business Central.

Who it's for

One answer, three teams that use it

Support agents

Answer what do I owe questions correctly

Open invoices and recent orders sit together, so you can explain a balance without guessing.

What does jo@contoso.com owe in Business Central, and which BigCommerce orders are those invoices for?

Accounts receivable

Find paid orders with open invoices

Flags such as a paid store order with an open ERP invoice point to items that need posting.

For lee@fabrikam.com, are there BigCommerce orders marked paid that still have open invoices in Business Central?

Credit controllers

See who is over their credit limit

Balances over the limit are flagged next to new orders, before more goods ship.

Is dana@northwindtraders.com over her Business Central credit limit given her recent BigCommerce orders?

How it works

What PopdockAI does when you ask

You give a customer email and your AI assistant reads both systems for that customer. It never infers payment from one side and stops if a match is missing or unclear.

01

Ask

You give the customer email, a lookback and the company if needed.

Your AI tool

02

Orders

It finds the BigCommerce customer and reads recent orders.

bigcommerce-get-customer
bigcommerce-get-order

03

Receivables

It finds the Business Central customer and open posted invoices.

No items found.

04

Report

You get balances, linked invoices and flags such as paid orders with open invoices.

Your AI tool

What PopdockAI provides

The tools behind the answer

Ready made tools for BigCommerce and one secure connection to your AI tool. No code, no exports.

get-data

bigcommerce-get-customer

Returns customers from BigCommerce, with filters for the fields that matter on this list. Read-only; needs a BigCommerce connection.
get-data

bigcommerce-get-order

Returns orders from BigCommerce, with filters for the fields that matter on this list. Read-only; needs a BigCommerce connection.
Read only.Nothing in BigCommerce Changes

This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.

How Popdock AI secures your data

The outcome

Billing questions answered from both systems at once

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Related use cases

More ways to put this data to work

All Ramp use cases

One prompt template with infinite possibilities.

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Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.

Join forward-thinking companies that are transforming their operations with intelligent, secure AI automation.

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