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Find the Bugsnag error behind a BugHerd bug report
For developers who want to know which Bugsnag errors fired when and where a BugHerd bug was reported, by asking their AI assistant.
On this page
Connector
Connect BugHerd, pick your AI tool and paste the prompt.
The problem
Bug reports show what broke but never why
A BugHerd task gives a page, a time and a screenshot, but not the cause. Finding it means searching Bugsnag events around that time, filtering to the page and telling real causes from noise.
Without PopdockAI
- Note the page and report time from the task
- Search Bugsnag events around that time by hand
- Filter to the same page and read each error
- Guess which error is the cause and which is noise
With PopdockAI
- The task's page and report time set the search window
- Bugsnag events on that page are grouped by error
- The most likely cause is named with all candidates
- It says when a bug is likely not a code error, read-only
The prompt
Use this prompt
Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.
**Objective:** Find the Bugsnag errors behind task `{task-number}` in the BugHerd project `{project-name}`, searching `{window-hours}` hours (default 2) either side of when it was reported.
**Step 1: Read the task**
Call `bugherd-get-projects` with `name.contains` set to `{project-name}`. If nothing matches, say so and stop. If several match, list their names and project-id values and ask which one; do not guess. Then call `bugherd-get-tasks` with `project-id` and `task-number` (then `bugherd-get-feedback`). If it is not found, stop. Note the page, created date and requester-email.
**Step 2: Search the events**
Call `bugsnag-get-event` with `received.from` and `received.to` set to the window around the created date and `max-records` 500. Keep events whose request-url matches the task's page. Match pages by URL: compare host and path, ignoring the scheme, a leading "www.", a trailing slash, the query string and the fragment. If none match, widen to events on the same host and say so.
**Step 3: Read the errors**
Group the kept events by error-id. For each, call `bugsnag-get-error` with `error-id`: message, error-class, severity, status, events, users, first-seen-date and error-url.
**Step 4: Report**
* **Most likely cause:** the error with events closest in time to the report on the same page, and why.
* **All candidates:** a table with error-class, message, events in the window, total users, status, error-url.
* **Fit:** say whether the error plausibly explains what the task describes, or whether it is only nearby noise.
* Suggest `log-bugsnag-error-in-bugherd` if a strong candidate has no BugHerd task yet.
**Rules & Guidelines:**
* Tools named bugherd-... are on the bugherd MCP server; tools named bugsnag-... are on the bugsnag MCP server. If either set of tools is missing, say which server is not connected and stop.
* This prompt is read-only. Do not call any BugHerd write tool (`bugherd-add-task`, `bugherd-add-feedback`, `bugherd-update-task`, `bugherd-move-task`, `bugherd-add-comment`, `bugherd-add-attachment-from-url`, `bugherd-add-project`, `bugherd-update-project`, `bugherd-add-project-member`, `bugherd-add-guest-to-project`) or any Bugsnag write tool (`bugsnag-link-error-issue`, `bugsnag-create-error-issue`, `bugsnag-fix-error`, `bugsnag-open-error`, `bugsnag-ignore-error`, `bugsnag-discard-error`, `bugsnag-assign-error`, `bugsnag-update-error-severity`, `bugsnag-update-project`, `bugsnag-add-project`, `bugsnag-add-project-collaborator`).
**Validation:**
* If the task has no page, search the whole window and say the match is by time only.
* If no events fall in the window, say so: the bug is likely visual or behavioural rather than a code exception.Who it's for
One answer, three teams that use it
Front end developers
Jump straight to the stack trace
Go from a client's bug report to the matching Bugsnag error without searching by hand.
What Bugsnag error explains task 61 in the Contoso Portal BugHerd project?
Support engineers
Tell code bugs from visual ones
Know whether a report has an error behind it or is a layout or behaviour problem.
Is task 140 in the Fabrikam Shop BugHerd project a code error? Check Bugsnag 1 hour either side.
Tech leads
Route bugs to the right developer
See the likely error behind a report before assigning it, so it goes to whoever owns that code.
Find the likely Bugsnag cause for task 19 in the Northwind Traders site project before I assign it.
How it works
What PopdockAI does when you ask
You name the BugHerd task and your AI assistant searches Bugsnag around the time it was reported. It reads both systems and changes nothing.
01
Ask
You name the BugHerd project, the task number and optionally a time window.
02
Read
It notes the task's page and when it was reported.
03
Search
It finds Bugsnag events on that page in the window and groups them by error.
04
Report
You get the most likely cause, all candidates and whether they fit, with nothing changed.
What PopdockAI provides
The tools behind the answer
Ready made tools for BugHerd and one secure connection to your AI tool. No code, no exports.
bugherd-get-projects
bugherd-get-tasks
bugherd-get-feedback
bugsnag-get-event
bugsnag-get-error
This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.
The outcome
Start from a likely cause, not a screenshot
Related use cases
More ways to put this data to work
One prompt template with infinite possibilities.
Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.
Join forward-thinking companies that are transforming their operations with intelligent, secure AI automation.

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