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Find resolved Freshdesk tickets that never got a survey
For operations teams who ask their AI assistant which resolved tickets have no Simplesat response.
On this page
Connector
Connect Freshdesk, pick your AI tool and paste the prompt.
The problem
Nobody knows which tickets never got a survey
Feedback coverage is hard to judge when nobody knows which resolved Freshdesk tickets never received a Simplesat survey. Checking each ticket against the survey tool takes too long, so the gaps go unnoticed.
Without PopdockAI
- List resolved tickets in Freshdesk
- Search Simplesat for each ticket number
- Work out the coverage rate in a spreadsheet
- Never quite know if the gaps are real
With PopdockAI
- Resolved and closed tickets in your window are listed
- Each one, up to 50, is checked for a Simplesat response
- Unsurveyed tickets and a coverage percentage are reported
- It sends no survey and warns about responses with no ticket id
The prompt
Use this prompt
Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.
**Objective:** List tickets resolved in the last {lookback-days} days (default 7) that have no Simplesat response, optionally for one group {group-id}.
**Step 1: Resolved tickets (Freshdesk)**
Call `freshdesk-get-tickets` with updated-at.from set to the window start, status = resolved or closed, and group-id = {group-id} when given. Keep ticket-id, subject, requester-email, requester-name and resolved-at.
**Step 2: Check Simplesat**
For each ticket (cap at 50) call `simplesat-get-response` with ticket-id. A ticket with no result has no survey.
**Step 3: Report**
Table of unsurveyed tickets: id, subject, requester email, resolved date. Give the survey coverage percentage.
**Rules & Guidelines:**
* Tools prefixed reshdesk- are on the Freshdesk server; tools prefixed simplesat- are on the Simplesat server. Both must be connected.
* Read-only. Do not call `simplesat-send-survey-email` or any other write tool; send surveys with the separate send prompt.
**Validation:**
* If no tickets were resolved in the window, say so and stop.
* Note that a response recorded without a ticket id may be missed; mention it if the coverage looks unusually low.Who it's for
One answer, three teams that use it
Support operations
See where feedback is not being collected
Get the unsurveyed tickets and a coverage percentage, so you can fix the trigger instead of guessing.
What share of Freshdesk tickets closed in the last 14 days got a Simplesat response?
Support team leads
Check coverage for your own group
Limit the check to one Freshdesk group to see whether your team's customers are being asked for feedback.
Which tickets resolved by the Billing group this week have no Simplesat survey?
Customer experience managers
Trust your satisfaction numbers
Knowing how many tickets were surveyed tells you how much weight to put on this month's satisfaction score.
Before I report CSAT for October, how many resolved Freshdesk tickets that month had no Simplesat response?
How it works
What PopdockAI does when you ask
You give a look back period and optionally a group, and your AI assistant checks the resolved tickets against Simplesat. It only reads, and it never sends a survey.
01
Ask
You give the number of days to look back, and optionally a group.
02
Read
It lists tickets resolved or closed in that window from Freshdesk.
03
Check
It looks for a Simplesat response for each ticket, up to 50.
04
Report
You get the unsurveyed tickets and the survey coverage percentage.
What PopdockAI provides
The tools behind the answer
Ready made tools for Freshdesk and one secure connection to your AI tool. No code, no exports.
freshdesk-get-tickets
simplesat-get-response
This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.
The outcome
A clear view of your survey coverage
Related use cases
More ways to put this data to work
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Freshdesk and Simplesat customer satisfaction profile
Ask your AI about a customer email and it combines Freshdesk tickets and ratings with Simplesat responses and sentiment, noting whether they agree.
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Reconcile Freshdesk ratings with Simplesat sentiment
Ask your AI to compare Freshdesk ratings with Simplesat sentiment for the same tickets and list where they disagree. Read-only, with the scale mapping stated.
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Audit Freshdesk contact and company data
Ask your AI to audit Freshdesk contacts and companies and get counts and examples of duplicates, unlinked contacts and missing fields, with a clean-up order. Nothing is changed.
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