Review unhappy Freshdesk customers with their Simplesat feedback

**Objective:** Review tickets with a Freshdesk satisfaction rating at or below {max-rating} (default 2) in the last {lookback-days} days (default 30), with the Simplesat feedback for each.

**Step 1: Low ratings (Freshdesk)**

Call `freshdesk-get-satisfaction-ratings` with rating.max = {max-rating} and created-at.from set to the start of the window. If none, stop and say so.

**Step 2: Ticket context (Freshdesk)**

For each ticket id (cap at 20) call `freshdesk-get-tickets` with ticket-id, and `freshdesk-get-time-entries` with ticket-id.

**Step 3: Simplesat feedback (Simplesat)**

Call `simplesat-get-response` with ticket-id, then `simplesat-list-answers` with response_id for the sentiment and choice label. If no response exists, note it.

**Step 4: Report**

Rank by lowest rating. For each: ticket id, subject, requester, agent, priority, time spent, Freshdesk rating, Simplesat sentiment and answers. End with patterns by agent, group or priority.

**Rules & Guidelines:**

* Tools prefixed reshdesk- are on the Freshdesk server; tools prefixed simplesat- are on the Simplesat server. Both must be connected.
* Read-only. Do not call `freshdesk-add-ticket-note`, `freshdesk-reply-to-ticket`, `freshdesk-update-ticket` or `simplesat-update-answer`.

**Validation:**

* Do not infer a reason for the score that neither system states.