Read ticket ratings and survey sentiment together

**Objective:** Profile satisfaction for the customer with email {customer-email}, looking back {lookback-days} days (default 90).

**Step 1: Contact and tickets (Freshdesk)**

Call `freshdesk-get-contacts` with email = {customer-email}. If none, stop. Then call `freshdesk-get-tickets` with requester-email = {customer-email} and created-at.from set to the window start, and `freshdesk-get-satisfaction-ratings` with user-id = the contact id.

**Step 2: Simplesat record (Simplesat)**

Call `simplesat-get-customer` with email = {customer-email}; if absent, report the customer as missing from Simplesat and continue. Call `simplesat-list-responses` with customer_email = {customer-email} and created_from set to the window start, then `simplesat-list-answers` with response_id for each (cap at 15) to get sentiment.

**Step 3: Report**

Ticket count, open count, average Freshdesk rating, Simplesat response count and sentiment mix, the latest ticket and survey, and a short note on whether the two sources agree.

**Rules & Guidelines:**

* Tools prefixed reshdesk- are on the Freshdesk server; tools prefixed simplesat- are on the Simplesat server. Both must be connected.
* Read-only. Do not call `simplesat-add-customer`, `simplesat-send-survey-email` or any Freshdesk add, update, delete, reply or note tool.

**Validation:**

* If several contacts match the email, list them and stop.
* A customer with tickets but no survey responses is a finding, not an error.