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Find every meeting where a ServiceNow incident came up
For operations teams who need the decisions made in calls about an incident, just by asking their AI assistant for the incident number.
On this page
Connector
Connect Granola, pick your AI tool and paste the prompt.
The problem
Incident decisions made on calls never reach the review
Finding where an incident was discussed means searching meeting notes by hand for the number. Decisions made in calls never reach the ticket review, because nobody connected the two.
Without PopdockAI
- Search meeting notes for the incident number
- Open each meeting that might mention it
- Copy out what was decided
- Miss meetings that were never searched
With PopdockAI
- The incident is read, and it stops if it does not exist
- Up to five recent meetings that mention it are read
- Lines with the number are quoted
- Decisions and follow-ups are listed, and nothing is changed
The prompt
Use this prompt
Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.
**Objective:** Find the Granola meetings that mention incident `{incident-number}` (for example INC0010001) and summarise what was said, looking back from `{created-from}` if given (yyyy-mm-dd).
**Step 1: Read the incident (ServiceNow)**
Call `servicenow-get-incident` with `number` set to `{incident-number}`. If nothing comes back, say the incident does not exist and stop. Keep `short-description`, `state`, `priority`, `caller`, `assigned-to`, `assignment-group`, and `opened`.
**Step 2: Search meetings (Granola)**
Call `granola-get-transcript` with `text.contains` set to `{incident-number}` and `note-created.from` set to `{created-from}` if given. Collect the distinct `note-id` and `note-title` values. If there are none, also call `granola-get-note` with `title.contains` set to `{incident-number}`.
**Step 3: Read the context**
For each distinct note-id (at most 5, newest first), call `granola-get-note` with `id` set to it and keep `title`, `created-at`, `owner-name`, and `summary`. Quote the transcript lines (speaker and text) that contain the incident number.
**Step 4: Report**
The incident header, then one section per meeting with date, title, owner, summary and the quoted lines. End with the decisions or follow-ups that were stated about the incident.
**Rules & Guidelines:**
* `servicenow-get-incident` is on the ServiceNow server; `granola-get-transcript` and `granola-get-note` are on the Granola server.
* Read only. Do not call `servicenow-update-incident`, `servicenow-add-incident` or any other write tool.
**Validation:**
* If no meeting mentions the incident, report that rather than guessing from similar text.
* If more than 5 meetings match, say how many were left out.Who it's for
One answer, three teams that use it
Incident managers
Build a post-incident review from real quotes
Each meeting's quotes and decisions feed the review without searching notes.
Which meetings discussed INC0024417 since 1 September, and what was decided?
Service desk managers
Know what was promised on an incident
Follow-ups stated in meetings are listed, so nothing agreed gets lost.
List the follow-ups agreed in meetings about INC0023890.
IT operations managers
See how an incident was handled across calls
One section per meeting shows how the discussion moved over time.
Summarize every meeting that mentioned INC0025001 this month with quotes.
How it works
What PopdockAI does when you ask
You give an incident number and your AI assistant gathers every meeting that mentions it, with quotes. It says how many meetings were left out and changes nothing in ServiceNow.
01
Ask
You give an incident number and, if you like, a date to search from.
02
Read
It reads the ServiceNow incident and stops if it does not exist.
03
Search
It finds Granola meetings that mention the number and reads their summaries.
04
Report
You get each meeting with quotes, then the decisions and follow-ups.
What PopdockAI provides
The tools behind the answer
Ready made tools for Granola and one secure connection to your AI tool. No code, no exports.
servicenow-get-incident
granola-get-transcript
granola-get-note
This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.
The outcome
Every incident decision in one place
Related use cases
More ways to put this data to work
One prompt template with infinite possibilities.
Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.
Join forward-thinking companies that are transforming their operations with intelligent, secure AI automation.

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