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Simplesat

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Send Simplesat surveys for solved Zendesk tickets
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Cross-Connector

Survey the solved Zendesk tickets that never got one

For support leads who want Simplesat surveys sent for solved Zendesk tickets with no feedback yet, by asking their AI assistant.

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Send Simplesat surveys for solved Zendesk tickets
Send our CSAT survey for Zendesk tickets solved in the last 7 days that have no Simplesat response.
42 tickets were solved, and 17 have no Simplesat response. - To survey: 15 requesters - Kept latest: 2 customers had several tickets - Example: Dana Whitfield, ticket 48213, assigned to Jordan Lee Shall I send the survey to the 15 requesters?
Simplesat
Sample figures. Your results come from your own account.
zendesk-get-ticket
simplesat-list-responses
simplesat-send-survey-email

On this page

The problem

The problem

The prompt

Who it's for

How it works

Tools used

Connector

Simplesat

Simplesat
Run it on your own Simplesat data.

Connect Simplesat, pick your AI tool and paste the prompt.

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The problem

Solved tickets that never got a survey

Some solved Zendesk tickets never get a Simplesat survey, so feedback is missing where you want it. Finding them means checking each ticket against Simplesat, and sending by hand risks emailing a customer with several tickets the same survey twice.

Without PopdockAI

  • List recently solved tickets
  • Check each one for a Simplesat response
  • Work out which customers have several tickets
  • Send surveys by hand and double up

With PopdockAI

  • Solved tickets with a requester email are read
  • Only tickets with no Simplesat response are kept
  • One ticket per customer, the most recently solved
  • You confirm the list, and each survey is sent once

The prompt

Use this prompt

Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.

Prompt
**Objective:** Find Zendesk tickets solved in the last `{lookback-days}` days (default 7) that have no Simplesat response, and send the Simplesat survey with token `{survey-token}` to each requester only after the user confirms.

**Step 1: Solved tickets in Zendesk**

Call `zendesk-get-ticket` with `status` = solved and `created.from` set to 30 days before the window starts, then keep tickets whose `solved-date` falls in the last {lookback-days} days. Drop tickets with no `requester-email`. Stop after 50 tickets and say the list was capped.

**Step 2: Check Simplesat**

For each ticket, call `simplesat-list-responses` with `ticket_id` = the ticket's `ticket-id`. Keep only tickets with no response.

**Step 3: Report and ask**

List each ticket: id, subject, requester name and email, assignee, solved date. If the same email appears on several tickets, keep only the most recently solved one. Then ask: "Send the survey to these N requesters?" Do not continue without a yes.

**Step 4: Send (only after yes)**

For each confirmed ticket, call `simplesat-send-survey-email` once with `survey-token` = {survey-token}, `customer-email` = the `requester-email`, `customer-name` = the `requester-name`, `ticket-id` = the ticket id, `ticket-subject` = the `subject`, and `team-member-name` = the `assignee-name`.

**Step 5: Report**

Sent, skipped (duplicate email or no email) and failed, each with ticket ids.

**Rules & Guidelines:**

* `zendesk-get-ticket` is on the zendesk server. `simplesat-list-responses` and `simplesat-send-survey-email` are on the simplesat server.
* The only write is `simplesat-send-survey-email`, once per requester. Never send twice to the same email in one run.
* Do NOT call `zendesk-update-ticket`, `zendesk-add-ticket-comment` or `simplesat-add-customer`.

**Validation:**

* If every solved ticket already has a response, say so and stop without sending.
* If a send fails, report the ticket id and the error, and carry on with the rest.

Who it's for

One answer, three teams that use it

Support operations

Close the gaps in survey coverage

Tickets the automatic survey missed are caught and surveyed in one pass.

Send our CSAT survey for tickets solved in the last 3 days that have no Simplesat response.

Support team leads

Get feedback on every agent's work

Feedback arrives for tickets that would otherwise have none, so reviews are complete.

Which solved Zendesk tickets this week never got a Simplesat survey? Send them after I check.

CX analysts

Avoid survey fatigue

Customers with several tickets get one survey, so response rates are not hurt by repeats.

Survey requesters of tickets solved in the last 14 days, one per customer.

How it works

What PopdockAI does when you ask

You give a lookback and the survey token, and your AI assistant finds solved Zendesk tickets that never got a survey. Nothing is sent until you confirm, and Zendesk is not changed.

01

Ask

You give a lookback period and the survey token.

Your AI tool

02

Check

It reads solved Zendesk tickets and keeps those with no Simplesat response.

zendesk-get-ticket
simplesat-list-responses

03

Confirm

You see the list, one ticket per customer, and say yes.

No items found.

04

Send

It sends each survey once and reports sent, skipped and failed.

Your AI tool

What PopdockAI provides

The tools behind the answer

Ready made tools for Simplesat and one secure connection to your AI tool. No code, no exports.

get-data

zendesk-get-ticket

Returns Zendesk support tickets with their status, priority, requester, assignee, group and organization. Filter by status, priority, assignee, group or dates to find the tickets you need.
get-data

simplesat-list-responses

Returns Simplesat survey responses with the customer who gave them, the survey, the source and any linked support ticket. Filter by customer, survey, ticket, source or a created or modified date range. Read-only.
run-action

simplesat-send-survey-email

Sends a Simplesat survey by email to a customer, using the survey token and the customer's name and email, and optionally attaching the support ticket and team member the survey is about. Sends mail to a real recipient.
Read only.Nothing in Simplesat Changes

This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.

How Popdock AI secures your data

The outcome

Every solved ticket surveyed, nobody surveyed twice

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Related use cases

More ways to put this data to work

All Ramp use cases

One prompt template with infinite possibilities.

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