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Survey the solved Zendesk tickets that never got one
For support leads who want Simplesat surveys sent for solved Zendesk tickets with no feedback yet, by asking their AI assistant.
On this page
Connector
Connect Simplesat, pick your AI tool and paste the prompt.
The problem
Solved tickets that never got a survey
Some solved Zendesk tickets never get a Simplesat survey, so feedback is missing where you want it. Finding them means checking each ticket against Simplesat, and sending by hand risks emailing a customer with several tickets the same survey twice.
Without PopdockAI
- List recently solved tickets
- Check each one for a Simplesat response
- Work out which customers have several tickets
- Send surveys by hand and double up
With PopdockAI
- Solved tickets with a requester email are read
- Only tickets with no Simplesat response are kept
- One ticket per customer, the most recently solved
- You confirm the list, and each survey is sent once
The prompt
Use this prompt
Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.
**Objective:** Find Zendesk tickets solved in the last `{lookback-days}` days (default 7) that have no Simplesat response, and send the Simplesat survey with token `{survey-token}` to each requester only after the user confirms.
**Step 1: Solved tickets in Zendesk**
Call `zendesk-get-ticket` with `status` = solved and `created.from` set to 30 days before the window starts, then keep tickets whose `solved-date` falls in the last {lookback-days} days. Drop tickets with no `requester-email`. Stop after 50 tickets and say the list was capped.
**Step 2: Check Simplesat**
For each ticket, call `simplesat-list-responses` with `ticket_id` = the ticket's `ticket-id`. Keep only tickets with no response.
**Step 3: Report and ask**
List each ticket: id, subject, requester name and email, assignee, solved date. If the same email appears on several tickets, keep only the most recently solved one. Then ask: "Send the survey to these N requesters?" Do not continue without a yes.
**Step 4: Send (only after yes)**
For each confirmed ticket, call `simplesat-send-survey-email` once with `survey-token` = {survey-token}, `customer-email` = the `requester-email`, `customer-name` = the `requester-name`, `ticket-id` = the ticket id, `ticket-subject` = the `subject`, and `team-member-name` = the `assignee-name`.
**Step 5: Report**
Sent, skipped (duplicate email or no email) and failed, each with ticket ids.
**Rules & Guidelines:**
* `zendesk-get-ticket` is on the zendesk server. `simplesat-list-responses` and `simplesat-send-survey-email` are on the simplesat server.
* The only write is `simplesat-send-survey-email`, once per requester. Never send twice to the same email in one run.
* Do NOT call `zendesk-update-ticket`, `zendesk-add-ticket-comment` or `simplesat-add-customer`.
**Validation:**
* If every solved ticket already has a response, say so and stop without sending.
* If a send fails, report the ticket id and the error, and carry on with the rest.Who it's for
One answer, three teams that use it
Support operations
Close the gaps in survey coverage
Tickets the automatic survey missed are caught and surveyed in one pass.
Send our CSAT survey for tickets solved in the last 3 days that have no Simplesat response.
Support team leads
Get feedback on every agent's work
Feedback arrives for tickets that would otherwise have none, so reviews are complete.
Which solved Zendesk tickets this week never got a Simplesat survey? Send them after I check.
CX analysts
Avoid survey fatigue
Customers with several tickets get one survey, so response rates are not hurt by repeats.
Survey requesters of tickets solved in the last 14 days, one per customer.
How it works
What PopdockAI does when you ask
You give a lookback and the survey token, and your AI assistant finds solved Zendesk tickets that never got a survey. Nothing is sent until you confirm, and Zendesk is not changed.
01
Ask
You give a lookback period and the survey token.
02
Check
It reads solved Zendesk tickets and keeps those with no Simplesat response.
03
Confirm
You see the list, one ticket per customer, and say yes.
04
Send
It sends each survey once and reports sent, skipped and failed.
What PopdockAI provides
The tools behind the answer
Ready made tools for Simplesat and one secure connection to your AI tool. No code, no exports.
zendesk-get-ticket
simplesat-list-responses
simplesat-send-survey-email
This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.
The outcome
Every solved ticket surveyed, nobody surveyed twice
Related use cases
More ways to put this data to work
One prompt template with infinite possibilities.
Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.
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